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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    475
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

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Positive reviews (last 12 months): 94.8%
Positive
2,004
Neutral
54
Negative
55
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Reviews (7,638)

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Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user debrae58
Texas
1 review
1 helpful vote
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February 26th, 2019

I purchased this flag in memory of my father who was a veteran. He died two years ago. I wanted this flag because of the way the stars
Were stitched. The red and white strips were also stitched. The heavy material used will last a lifetime i am sure. Thank you. I am very pleased.
Debra Dorow Eckert

Date of experience: February 26, 2019

Thumbnail of user margareth1778
Massachusetts
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

As a senior with no tech skills I had trouble ordering and wasn't sure if my order was received.
The following day I got an email recipe for $73. I called the# on the receipt and was told the additional AMT was shipping. She said I had requested expedited. So for a $13 item I was charged $73. Who would do that. I was sure I had checked the cheapest (I don't need the hanger til Christmas). The hanger was en route, there was nothing she could do, end of story. Hard lesson learned

I was thrilled I got a live person, not thrilled with the outcome.

Reason I chose this business:

The hanger hard s strong look

Reason I chose this product:

The size was correct

Service
Quality

Date of experience: September 12, 2023

Thumbnail of user charlesg1660
Texas
2 reviews
0 helpful votes
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June 1st, 2023
Verified purchase

Received my flags somewhat timely, but within 3 days of mild wind, the Christian flag began unraveling. Disappointing since it was the most expensive of the flags. But the US flag is doing well in the North Texas winds.

Date of experience: May 2, 2023

Thumbnail of user davidp4685
Virginia
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

I was unhappy with the craftsmanship and design of the display case. Some of the wood finish on the frame was not smooth and ruff. The Deaign flaw is the certificate & flag falls forward when you hang the display case. For over $100.00, I would have thought the wood would be smooth, the flag and certificate would remain in place.

Reason I chose this product:

Searched on line. Your description made me purchase it along with the picture of the item.

Quality

Date of experience: October 15, 2022

Thumbnail of user irenen12
New York
1 review
0 helpful votes
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July 4th, 2017

The clips flew off, the plastic bends, I would spend a little more for something that would hold up better, so disappointed, thought I was going to be so happy, my Vietnam veteran brother passed away this memorial day and I wanted to put them on all our cars.

Tip for consumers:
The car flag does not hold up, the plastic bends and the clips flew off.

Service
Quality

Date of experience: July 4, 2017

Thumbnail of user guilhermeb16
Kansas
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

The ordering process went well, shipping and delivery received in the time-frame given, and the flag was received in good condition. The material is of good quality, but I was disappointed to see that the stitching sewed a fold down unevenly, on one of the corners, which I wouldn't expect that to pass inspection. I had the flag shipped to another address as a gift, so I didn't see it until afterward, but the recipient didn't point it out to me and I just decided not to make an issue of it.

Reason I chose this business:

Inventory of good quality, USA made flags.

Reason I chose this product:

I was looking for a gift for our son-in-law, to congratulate him on completing the requirements for citizenship. I followed the recommendation of a sewn polyester flag for its quality and durability, in a size that could be mounted on their house, or flown on a flag pole.

Quality

Date of experience: September 19, 2022

Thumbnail of user duanea90
New York
1 review
0 helpful votes
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May 26th, 2023
Verified purchase

Sadly I sent you and e-mail of the problems with the flag. The sewing of the strips were a quarter of an inch out of alinement looks very poor quality plus the stars threads were loose.
I will dispose of the flag in the proper manner. It will not be returned. I have taken photos for the record.

no response yet?????????

Reason I chose this business:

Came up on computer search.

Reason I chose this product:

The ad looked good. Price was good. Made in America was great.

Service
Quality

Date of experience: April 26, 2023

Thumbnail of user sandrak1260
Oregon
1 review
0 helpful votes
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August 9th, 2024
Verified purchase
• Updated review

I ordered parts on-line. The flag is beautiful. The part fit. I'm happy.

Reason I chose this business:

Good selection of parts for my flagpole.

Date of experience: July 30, 2024

So far so good
August 25th, 2022
Verified site experience
• Previous review

Date of experience: July 26, 2022

Thumbnail of user dereks121
California
1 review
1 helpful vote
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June 29th, 2018

I assume the wooden finials were supposed to be glued to the 5' fiberglass poles. I had to wait on hold for over 20 minutes to find out if they were one piece because it doesn't say. There was glue inside the finials, but neither of them were attached.
The 1.25" metal rings were a risky buy because I wasn't sure if they meant that they were for 1.25" poles (which I didn't see on the site) or whether they were just oversized for 1" poles to allow for them to spin in the wind. They measure almost 1.5". I wondered why they didn't offer ones that are for 1" poles, which is what I'm sure most people buy for front porch mounted flags. Given that they have a lot of flag products I would've thought that they would carry more itemssince I had to complete my flag/pole needs on Amazon with some pretty common items, like a pair of aluminum ring stop/holders that will not break eventually like the white plastic ones.

Date of experience: June 29, 2018

Thumbnail of user vinced112
West Virginia
1 review
0 helpful votes
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November 24th, 2023
Verified purchase
• Updated review

I would have given 5 stars but I did not have a confirmation email with a timeline. I ordered the items on November 7 and they are needed on November 26.
Fortunately the items arrived on November 22.
Everything was perfect, I just needed a little more information throughout the process.

Reason I chose this business:

The products were customizable.

Reason I chose this product:

Same as above.

Service
Quality

Date of experience: November 24, 2023

Excellent Service
November 14th, 2023
Verified site experience
• Previous review

Date of experience: November 7, 2023

Thumbnail of user josephh2701
Maryland
1 review
0 helpful votes
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September 10th, 2024
Verified purchase

Nice looking flag very starry last a long time well packed delivered on time friendly on the phone

Date of experience: August 31, 2024

Thumbnail of user joshe182
Massachusetts
1 review
0 helpful votes
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September 21st, 2023
Verified purchase

This is the first store I go to if I want a small flag to display indoors. I'm not fussy about very small details, like where the flag was produced. If I was buying a massive outdoor flag that would be subjected to wind and other elements I'd want a strong USA made one. Thankfully, the US Flag Store has those flags as well!

The only thing I wish I could find on here is the Original 1901 Maine Flag, with the Pine Tree and the North Star. But I understand that would introduce the process of finding a supplier as very few make that flag.

Reason I chose this business:

The US Flag Store has a fantastic selection of both US Flags, Historical Flags, and National Flags at good prices.

Reason I chose this product:

Chose an Irish stick flag as I'm Irish American and wanted to display it at home.

Quality

Date of experience: August 22, 2023

Thumbnail of user davidp5314
Massachusetts
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

As in the past, the United States Flag Store's flags and accessory products arrive quickly and as described in their website. The flags hold up well under the challenging weather conditions along the coast of Maine.

Date of experience: May 18, 2023

Thumbnail of user elsiem117
Florida
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

It was really easy to place an order. I gave two to dear friends who helped me when my husband passed away.

Date of experience: June 14, 2024

Thumbnail of user victors684
California
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

The site was easy to navigate. The product was quickly delivered!
I was totally disappointed with the Stars on the small arm patches. The stars all run together with a 45 degree connection at the points with no distinct 5 pointed stars. I realise there are limits in the size in order to obtain authinticity. No problem though. I just won't perchase those again. Good products at a great price.

Reason I chose this business:

Looking on line. Found this store. Prices are better than a sewing supply.

Reason I chose this product:

I am a Veteran and a proud American. I reflect that by displaying the correct Right and Left arm patches on my work jackets and other apparel!. It is an hounor for me to add the Gadsden flag!

Quality

Date of experience: September 17, 2023

Thumbnail of user pamelam2537
California
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

We ordered this case for the US Flag that was draped over my almost 102 year old Father when he passed. He served in Europe during WWII and was instrumental in preparing our troops for the Normandy Invasion to liberate Europe. It is displayed on our fireplace mantle with his photo.

Reason I chose this business:

Price, selection, delivery, and most important, made in the USA.

Reason I chose this product:

Same as above.

Quality

Date of experience: November 24, 2023

Thumbnail of user darlat60
Texas
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

Recieved order a week later. I think the flag is nice looking and bigger than what I thought. The material seems a bit thin but the colors are good. The wooden stick is sturdy and looks nice in the yard.

Reason I chose this business:

Not sure, it come up on my screen for flag stores. It seemed cheap enough but I think the shipping was a bit high

Reason I chose this product:

Was looking for a medium to small size Texas flag. Mine was worn out

Quality

Date of experience: May 20, 2023

Thumbnail of user kathleens1010
Indiana
2 reviews
0 helpful votes
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April 10th, 2023
Verified purchase

Great choice and value for the US flags but wish there were less expensive option for British 2 foot x 3 foot flag - would have loved to have purchased one because 3 foot x 5 foot is just too big for our porch.

Quality

Date of experience: March 11, 2023

Thumbnail of user adamy428
Illinois
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

When I placed my ordered I needed the flags to arrive prior to the 4th and you were able to do that. My only issue is we had a slight rain, the red part of the pleated flags bled on all 5 of my 3'x6' flags. When you spend $160.00 on 5 flags I feel this is something that should not happen. I will be reaching out to US Flags shortly.

Date of experience: July 10, 2023

Thumbnail of user barbarap2275
West Virginia
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

I'm very happy with the flag pole although I am not happy with the shipping charges. I paid $150 to have the flag pole shipped express for it to be shipped UPS regular now maybe I was in an area where I was going to get it overnight but then you shouldn't charge Xpress charges. I ran the shipping department for 30 years and this is unacceptable. I did call and talk to the girl and she told me there was nothing she could do but this is inexcusable.

Date of experience: July 2, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review Barbara. We are not able to cancel orders when they are processed with expedited shipping for next day. The cost of shipping is listed at the time of purchase if you have any additional questions or concerns please contact our customer service team at 877-732-2458.

Thumbnail of user brendal1403
Utah
1 review
0 helpful votes
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November 22nd, 2023
Verified purchase
• Updated review

I've been buying flags from you for years and have been pleased with the products. I was disappointed that I was given a code for 10% off next purchase using a code. The code didnt work and I was not given the discount. Other than that, I have been pleased with my purchases.

Date of experience: November 15, 2023

Did not have inexpensive utah flag
December 21st, 2022
Verified site experience
• Previous review

Date of experience: November 21, 2022

Thumbnail of user georgec158
Kentucky
1 review
0 helpful votes
  • Send Message
May 2nd, 2017

The box was received in bad condition. One end of the box was torn around the circumferance and the other end had a hole in it. Parts could have easily fallen out of the box. The driver did not ring thee doorbell so I didn't have the opportunity to confront him about the damage.

Date of experience: May 2, 2017

Thumbnail of user geralds76
California
2 reviews
0 helpful votes
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September 10th, 2024
Verified purchase
• Updated review

Good prices, quality product, fast shipping, good selection of flags and poles

Date of experience: August 31, 2024

Flags
June 7th, 2024
Verified purchase
• Previous review

Good prices,fast shipping, easy website to view, quality product

Date of experience: May 28, 2024

Thumbnail of user constancem333
Illinois
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Arrived ahead of schedule, would definitely recommend this company

Reason I chose this business:

Impressed by web site.

Date of experience: September 1, 2024

Thumbnail of user tedg257
New York
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

My purchase was delivered as hoped and expected.
Well done...thank you!

Reason I chose this business:

Was able to give me the flag that I was
Looking for.

Date of experience: September 1, 2024

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From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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