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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.9%
Positive
2,011
Neutral
54
Negative
55
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47,515 reviews

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One of the oldest flag retailers online.
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Reviews (7,646)

Rating

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Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (230) web site (65)
Thumbnail of user richardn1651
California
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Always have had great service from US Flag Store. Quick delivery and easy ordering process

Date of experience: March 14, 2024

Thumbnail of user elisabethp30
Vermont
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Good customer service, I had a question and they answered it quickly

They didn’t have what I ordered originally but when they contacted me and I reached back to them, we were able to find a good sub

Service

Date of experience: March 14, 2024

Thumbnail of user wandas397
Ohio
2 reviews
0 helpful votes
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March 24th, 2024
Verified purchase

Enjoy seeing the flags fly and they last for a long time

Reason I chose this business:

Good pricing

Date of experience: March 14, 2024

Thumbnail of user jonh778
Illinois
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase
• Updated review

It took a bit longer to ship than usual but it was overall good

Quality

Date of experience: January 16, 2024

Alright
November 24th, 2023
Verified purchase
• Previous review

It was a big order but they forgot to send the Gadsden Flag pin I ordered and they refused to send it to me. But everything else was alright

Date of experience: November 24, 2023

Thumbnail of user cynthiag192
Michigan
2 reviews
0 helpful votes
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November 8th, 2023
Verified purchase
• Updated review

I haven't had the time to find out how to return it. There's no phone or email on the receipt.

Reason I chose this business:

A friend recommended it. Maybe I got the name wrong.

Quality

Date of experience: October 9, 2023

The chat was very helpful
October 22nd, 2023
Verified site experience
• Previous review

Date of experience: September 22, 2023

Thumbnail of user clarkd47
New York
1 review
0 helpful votes
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December 19th, 2023
Verified purchase

Needed a new flag. Got a great price and fast delivery. Buy from them!

Quality

Date of experience: December 19, 2023

Thumbnail of user ronalds1830
Illinois
1 review
0 helpful votes
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May 14th, 2023
Verified purchase

Simple as filling out an order form, hope it's quick shipping as it was for me to make the order.

Quality

Date of experience: April 14, 2023

Thumbnail of user maryr3717
Connecticut
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

It was very easy to get what i wanted i need other products just not sure what they are yet

Reason I chose this business:

I wanted USA made

Quality

Date of experience: June 27, 2023

Thumbnail of user carolynw1139
California
1 review
0 helpful votes
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July 25th, 2023
Verified purchase

It was easy to shop and easy to check out. I got my flag in good condition within a week.

Reason I chose this business:

I heard good things about your store.

Reason I chose this product:

I thought it was a strong well-made flag that would hold up to the weather. I'm not sure that it will.

Quality

Date of experience: July 24, 2023

Thumbnail of user judithk567
Ohio
1 review
0 helpful votes
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June 1st, 2023
Verified purchase

Always dependable. Made in the US. Buy all the time from vendor as we fly the flag day and night.

Date of experience: May 2, 2023

Thumbnail of user rossc266
Ohio
1 review
0 helpful votes
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December 18th, 2023
Verified purchase

Time and customer service great.
Flag was made in china. Sad very sad…

Reason I chose this business:

Because it said United States.

Reason I chose this product:

Because I’m a American.

Quality

Date of experience: December 14, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. The flag that you had purchased stated in the description that the country of origin is China. We are sorry you are not happy please contact our customer service team at 877-732-2458 8-5 EST for additional assistance.

USA610SPC 6ft x 10ft Sewn Polyester US Flag - Online Stores Brand
* Beautiful embroidered stars and sewn stripes
* Made from one of the most durable flag materials available
* Designed for outdoor use, made to withstand the elements
* Resists high winds, best choice for coastal areas
* Resists fraying & fading, adding to the life of your flag
* Made in China

Thumbnail of user rickb1161
North Carolina
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

Easy to order and delivery is on time. The flags are sturdy and hold up well in wind and rain.

Reason I chose this business:

Because the flags look great, are very sturdy and easy to put in the ground.

Reason I chose this product:

Use the flags to honor Memorial Day, July 4th, and 9/11. Get a lot of positive comments from neighbors on the flags.

Quality

Date of experience: June 14, 2023

Thumbnail of user maryo1406
Ohio
1 review
0 helpful votes
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March 10th, 2023
Verified purchase

Easy to find my birthday flag. I have not used it at this time. I will use it in October.

Date of experience: February 8, 2023

Thumbnail of user roberta3108
North Carolina
2 reviews
0 helpful votes
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March 12th, 2023
Verified purchase

So far so good anxious to see their product I need to place a large order based on flags quality

Quality

Date of experience: February 10, 2023

Thumbnail of user nothankyoun4
Idaho
1 review
0 helpful votes
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May 12th, 2023
Verified purchase

No thank you. I do not want my review to be a featured review. I don't have time for this.

Reason I chose this business:

I wanted to purchase an American made product instead of one manufactured over seas.

Reason I chose this product:

I chose the product to be cost conscious but hopefully suitable for a high school. I am a bit worried that my choice of the stand may not have been the best.

Quality

Date of experience: April 12, 2023

Thumbnail of user mem283
Michigan
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

A hassle to return a flag that we the wrong order selection' waiting over 14 days for a QR code

Service
Quality

Date of experience: August 16, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. We are currently having some technical issues with our return service.

Thumbnail of user stevenk1530
New York
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Needed something for students to trade. Perfect size and detail to do the job.

Quality

Date of experience: November 24, 2023

Thumbnail of user lindseyr254
New York
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

I'm a repeat customer for a few years, and I can't recommend them more!

Date of experience: November 21, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Lindsey!

Thumbnail of user jessical2535
Missouri
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

I loved it! The prices were actually very fair and the quality was great

Reason I chose this business:

Looked the best

Reason I chose this product:

Gift for husband

Quality

Date of experience: November 5, 2023

Thumbnail of user patrickg929
Arizona
1 review
0 helpful votes
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November 14th, 2023
Verified purchase
• Updated review

Product was as advertised and made in the USA. It is worth the price.

Date of experience: November 7, 2023

Very easy to follow
December 28th, 2022
Verified site experience
• Previous review

Very easy to follow. Also like the many products to review.

Date of experience: November 28, 2022

Thumbnail of user wallacec37
Minnesota
1 review
0 helpful votes
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June 14th, 2020
Verified purchase
• Updated review

Happy for your product. Hope it's as good as mentioned. Thank you. Dr C

Reason I chose this product:

Your description

Service
Value
Shipping
Quality

Date of experience: May 15, 2020

Happy for your product
June 12th, 2020
Verified site experience
• Previous review

Happy for your product. Hope it's as good as mentioned. Thank you. Dr C

Date of experience: May 4, 2020

Thumbnail of user richardc4085
Arkansas
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

Quick delivery and easy to order from, very reasonable prices, prompt answers to questions

Quality

Date of experience: March 13, 2023

Thumbnail of user mikee861
Iowa
2 reviews
0 helpful votes
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September 8th, 2023
Verified purchase

The personalized name plate was missing but, was quickly replaced and everything looks great!

Date of experience: September 5, 2023

Thumbnail of user homerh41
Texas
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Service from start to finish was excellent. Our order was delivered right on time.

Reason I chose this business:

Great price & quality product!

Quality

Date of experience: March 14, 2023

Thumbnail of user nathanc682
Arizona
1 review
0 helpful votes
  • Send Message
September 28th, 2023
Verified purchase

The all process was easy and the package came here fast then I expected

Date of experience: August 29, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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