Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    476
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,005
Neutral
54
Negative
55
View ratings trends

Instant Feedback

47,501 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,639)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user dawnd370
Tennessee
3 reviews
0 helpful votes
  • Send Message
April 16th, 2023
Verified purchase

These are perfect and the kids were so excited to have their own flags attached to their playhouse.

Reason I chose this business:

I purchased here before

Reason I chose this product:

Personal history

Quality

Date of experience: March 17, 2023

Thumbnail of user williams5450
South Carolina
2 reviews
0 helpful votes
  • Send Message
November 12th, 2022
Verified purchase

It was easy to find the flag I wanted. It was fairly priced high quality and delivered quickly.

Quality

Date of experience: October 13, 2022

Thumbnail of user williamc4596
Michigan
1 review
0 helpful votes
  • Send Message
July 27th, 2023
Verified purchase

I like the purchase. I'd like to have a fleet admiral flag. Can you make such a thing?

Reason I chose this business:

Googled flags for sale

Quality

Date of experience: July 27, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. I have sent your information over to our custom products department for review. If they can assist you with your request they will reach out to you.

Thumbnail of user glenng382
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 28th, 2023
Verified purchase

Very easy to find what I needed on website! I called and my questions where answered, very helpful,

Quality

Date of experience: June 28, 2023

Thumbnail of user barryp281
Washington
1 review
0 helpful votes
  • Send Message
March 1st, 2023
Verified purchase

We got the two national flags we ordered quickly and we're very pleased with the quality of both.

Date of experience: January 30, 2023

Thumbnail of user yassiemineh
South Carolina
1 review
0 helpful votes
  • Send Message
February 5th, 2024
Verified purchase

Pleased with order - just did not realize it did not come with a base (My fault) -

Date of experience: February 5, 2024

Thumbnail of user carolynb1412
Illinois
1 review
0 helpful votes
  • Send Message
January 28th, 2023
Verified purchase

Like the flags always buy the best, but they won't last a year and they are not cheap.

Reason I chose this business:

I buy the Battle Tough Flag, it would have to be a short battle for it to last.

Reason I chose this product:

I thought it was the best I could buy

Quality

Date of experience: December 29, 2022

Thumbnail of user garyr1360
Michigan
1 review
0 helpful votes
  • Send Message
August 3rd, 2023
Verified purchase

Easy and got it on time the quality is good. I get a lot of complements on it.

Date of experience: August 2, 2023

Thumbnail of user rickz80
Florida
1 review
0 helpful votes
  • Send Message
May 12th, 2023
Verified purchase

This is a thick and well made flag. It should last a lot longer than the last one.

Date of experience: April 12, 2023

Thumbnail of user andya304
California
2 reviews
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

Very easy site to use and ordering is a breeze. Enjoy the selection of items at the site.

Quality

Date of experience: August 12, 2023

Thumbnail of user helenw1184
Florida
1 review
0 helpful votes
  • Send Message
July 7th, 2023
Verified purchase

It is easy to use your online service. The person who answered the phone is nice and knowledgeable.

Reason I chose this business:

For vessels

Reason I chose this product:

For business

Service
Quality

Date of experience: July 7, 2023

Thumbnail of user normanh283
Florida
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

Easy, great quality products,and easy to order shipping arrived before delivery date.

Reason I chose this product:

High wind area near the beach, need a flag that can take a real beating

Quality

Date of experience: January 4, 2024

Thumbnail of user libertyb44
Oklahoma
1 review
0 helpful votes
  • Send Message
February 12th, 2024
Verified purchase

The woman I spoke to was very professional, informative and helpful.

Reason I chose this business:

Price and selection

Reason I chose this product:

Best suited our needs

Quality

Date of experience: February 12, 2024

Thumbnail of user jeanpierref12
New York
1 review
0 helpful votes
  • Send Message
January 31st, 2024
Verified purchase

Happy, flag well received, well done, all in time
Thank you.

Date of experience: January 24, 2024

Thumbnail of user douglasc263
New Mexico
1 review
0 helpful votes
  • Send Message
February 4th, 2024
Verified purchase
• Updated review

Products are good but shipping is a little slow 3 week is a bit long.

Reason I chose this business:

I have ordered here before

Reason I chose this product:

Good products

Quality

Date of experience: January 28, 2024

It was good
July 31st, 2020
Verified site experience
• Previous review

Date of experience: July 1, 2020

Thumbnail of user kays594
Texas
1 review
0 helpful votes
  • Send Message
December 29th, 2023
Verified purchase

The weight of the material keeps it from blowing so badly and getting caught on the roof.

Date of experience: December 28, 2023

Thumbnail of user gregt535
Puerto Rico
1 review
0 helpful votes
  • Send Message
December 29th, 2023
Verified purchase

It was fine, can't complain about much, so that about it except this needing 50 word thing.

They found my information without the order number, they did good.

Reason I chose this business:

Because the products are made in America

Reason I chose this product:

Because the stupid state democrats decided we needed a new inclusive flag and they thought the current flag is offensive, idiot woke crowd

Service
Quality

Date of experience: December 28, 2023

Thumbnail of user philipw608
South Dakota
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase

It was easy to fill in the information for the order. Flag arrived in a timely manner.

Date of experience: December 29, 2023

Thumbnail of user timothyj734
Virginia
1 review
0 helpful votes
  • Send Message
February 13th, 2024
Verified purchase

Great job well done!😃 love my flag from a disabled veteran job well done!

Reason I chose this business:

Made in the USA

Quality

Date of experience: February 6, 2024

Thumbnail of user hollyr434
Indiana
1 review
0 helpful votes
  • Send Message
February 17th, 2024
Verified purchase

The order was processed correctly and received promptly.

Date of experience: February 10, 2024

Thumbnail of user deniseo560
Illinois
1 review
0 helpful votes
  • Send Message
February 15th, 2024
Verified purchase

Nice and bright - better than expected. Would buy again.

Date of experience: February 8, 2024

Thumbnail of user kevink2803
California
1 review
0 helpful votes
  • Send Message
February 15th, 2024
Verified purchase

Very clear website with accessible and manageable directions

Reason I chose this business:

Very clear website with accessible and manageable directions

Reason I chose this product:

To decorate for upcoming events and add to my relevant collection.

Quality

Date of experience: February 8, 2024

Thumbnail of user beno520
Virginia
1 review
0 helpful votes
  • Send Message
February 15th, 2024
Verified purchase

Arrived promptly and everything was there. Thanks!

Date of experience: February 8, 2024

Thumbnail of user marym7769
California
1 review
0 helpful votes
  • Send Message
February 16th, 2024
Verified purchase

Beautiful flag - sturdy and amazing. I'll always buy flags from you!

Date of experience: February 9, 2024

Thumbnail of user carolm3473
Texas
1 review
0 helpful votes
  • Send Message
February 16th, 2024
Verified purchase

By far the best prices and most reasonable shipping rates!

Date of experience: February 9, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?