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    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,638 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    475
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,004
Neutral
54
Negative
55
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One of the oldest flag retailers online.
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Reviews (7,638)

Rating

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Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user richardr3509
Florida
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Just what I expected, as I have done business with them before.

Date of experience: June 1, 2023

Thumbnail of user kiskiv
West Virginia
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Very good, prompt service. Have dealt with them in the past and have always been very satisfied.

Date of experience: March 3, 2023

Thumbnail of user nancyh2395
Michigan
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Just took a lot longer to receive it. But pleased with it.

Date of experience: November 28, 2022

Thumbnail of user susanh1288
Illinois
1 review
0 helpful votes
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July 4th, 2020
Verified purchase
• Updated review

Quickly found what I was looking for; checkout was easy & quick

Value
Shipping
Quality

Date of experience: June 4, 2020

Quickly found what I was looking for; checkout was...
June 24th, 2020
Verified site experience
• Previous review

Quickly found what I was looking for; checkout was easy & quick

Date of experience: May 25, 2020

Thumbnail of user patriciah3348
Pennsylvania
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

Very easy to order, several options to pay. Awesome detail on pins.

Quality

Date of experience: August 31, 2023

Thumbnail of user candiceb265
Oregon
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

We received our beautiful American flag very quickly, thank-you!
Looks very nice!

Date of experience: February 25, 2023

Thumbnail of user rogerw1133
South Carolina
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

I have ordered flags several times and have always been very satisfied.

Date of experience: July 20, 2023

Thumbnail of user randyw753
Michigan
2 reviews
0 helpful votes
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July 2nd, 2023
Verified purchase

Fast and easy, the Webb page at everything I needed and more

Reason I chose this business:

I wanted a 5x8

Reason I chose this product:

It was the right size

Quality

Date of experience: June 2, 2023

Thumbnail of user aliceh584
Georgia
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

Flags were as described, arrived on time as promised. Prices were a little high but within reason.

Date of experience: November 28, 2022

Thumbnail of user nulln644
California
1 review
1 helpful vote
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August 22nd, 2023
Verified purchase
• Updated review

Easy to follow website. I previously reported this issue to US Flag.

No response to issue of ordering a 2X3 US Flag and receiving a 3X5 US Flag that I can not use.

Reason I chose this business:

Past experience!

Service
Quality

Date of experience: July 23, 2023

Easy to follow website
August 4th, 2023
Verified site experience
• Previous review

Date of experience: July 5, 2023

Product easy to locate
January 29th, 2023
Verified site experience
• Previous review

Product easy to locate. Ordering form simple to complete. HTC

Date of experience: December 30, 2022

Website set up really well to easily maneuver to get...
November 25th, 2019
Verified site experience
• Previous review

Website set up really well to easily maneuver to get to the products I was looking for.

Date of experience: November 22, 2019

Thumbnail of user jamesg4586
Indiana
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

Was easy to navigate the online store. There was a lot of products to choose from.very pleased.

Reason I chose this business:

Looking for a better grade of flag.

Reason I chose this product:

The flags that I had purchased at other locations didn't last. They faded quickly, Material and stitching were poor quality. This was recommended by a friend.

Quality

Date of experience: June 27, 2023

Thumbnail of user bonniee173
Washington
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

My return was quick and easy and the new order arrived fast.

Quality

Date of experience: September 15, 2022

Thumbnail of user edwardh1171
Massachusetts
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

Easy to find. Site is intuitive and easy to navigate Our last flag lasted a long time.

Quality

Date of experience: June 3, 2023

Thumbnail of user rebeccaa1296
Alabama
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Great price and great service. I will order from this company again

Quality

Date of experience: September 8, 2022

Thumbnail of user susans5812
California
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

Easy online shopping and payment to get flags shipped to my home

Reason I chose this business:

Needed to buy flags for decoration

Reason I chose this product:

They were the right size

Quality

Date of experience: May 18, 2023

Thumbnail of user marvinj126
North Dakota
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Very easy to order, arrived ahead of time,great quality will order again

Reason I chose this business:

Found them online and had all the flags I needed

Reason I chose this product:

Quality and shipping was quick

Quality

Date of experience: July 23, 2023

Thumbnail of user deirdref40
Ohio
1 review
0 helpful votes
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February 26th, 2023
Verified purchase

Very easy to order and quality flags. Was happy with my order

Date of experience: January 27, 2023

Thumbnail of user deeannr11
Utah
1 review
0 helpful votes
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August 21st, 2023
Verified purchase

The flags were good quality and were received in a timely manner.

Date of experience: July 22, 2023

Thumbnail of user earlyc25
Georgia
1 review
0 helpful votes
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January 5th, 2024
Verified purchase

We are very pleased with the texture of the American Flag.

Date of experience: January 3, 2024

Thumbnail of user larryo273
North Carolina
1 review
2 helpful votes
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October 28th, 2023
Verified purchase
• Updated review

So far, so good. Will continue if I don't have future problems.

Quality

Date of experience: September 28, 2023

Found flag I want at reasonable price
September 20th, 2023
Verified site experience
• Previous review

Date of experience: August 21, 2023

It did not give me the option to enter discount code...
March 3rd, 2023
Verified site experience
• Previous review

It did not give me the option to enter discount code so I am canceling this order!

Date of experience: February 1, 2023

Quality of product was okay. Selection available was lacking.
December 10th, 2022
Verified purchase
• Previous review

Couldn't find what I was looking for in size or material. Web Sitee seemed more difficult to navigate. Too many messages of "not available."

Poor

Reason I chose this business:

I always used this company. But, May need to shop other vendors, Being a frequent customer, I resent paying shipping coct.

Reason I chose this product:

Couldn’t find what I wanted.

Service
Quality

Date of experience: November 10, 2022

Thumbnail of user johnb10913
Virginia
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

I was able to pick out the best flag that I wanted.

Quality

Date of experience: April 30, 2023

Thumbnail of user stevel2203
Oregon
1 review
0 helpful votes
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February 24th, 2023
Verified purchase

Great fast service. Had just what we needed at a great price

Reason I chose this business:

Recommended by another elk lodge

Quality

Date of experience: January 25, 2023

Thumbnail of user kennethb1504
Indiana
1 review
0 helpful votes
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January 31st, 2024
Verified purchase
• Updated review

Satisfied with flags I purchased and short length of delivery time.

Date of experience: January 31, 2024

KB
December 31st, 2022
Verified purchase
• Previous review

Just what I expected. Very happy with product. Easy to order and fast in sending product.

Reason I chose this business:

Used them in the past.

Reason I chose this product:

Happy with past orders.

Quality

Date of experience: December 1, 2022

Thumbnail of user barbarac3304
Texas
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

Excellent timing and easy ordering and delivery. Very happy with my product

Date of experience: September 29, 2023

Thumbnail of user tm739
Georgia
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Great Experience, website is easy to use. Display case is high quality.

Quality

Date of experience: April 6, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

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