Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    475
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,003
Neutral
54
Negative
55
View ratings trends

Instant Feedback

47,501 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,637)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (229) web site (65)
Thumbnail of user melodyw182
Montana
1 review
0 helpful votes
  • Send Message
May 10th, 2023
Verified purchase

Easy to order. Great products. Quick and on time delivery. No hidden costs. Easy to exchange products if necessary. Prices are up front. No hidden fees. Customer service personnel are easy to work with and readily available. Products are packed well. Products are high quality and hold up our windy area.

Reason I chose this business:

Products are made in the USA. We have high winds where we live. Your products are very durable.

Reason I chose this product:

Same as above

Quality

Date of experience: April 10, 2023

Thumbnail of user aliceb156
Tennessee
1 review
0 helpful votes
  • Send Message
August 19th, 2018

The flags I order for my brother in law's grave site was excellent what my sister and I was looking for. Thank you so much for fast mailing of them. They were in perfect shape when I received them. Again thank you.

Date of experience: August 19, 2018

Thumbnail of user justinm1735
California
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

I love it! Bright solid colors even after a year on display. The blue field is just as blue as when I first hung it out in front of my home. Usually, blue is the first color to fade. And the red is still bright red.

Quality

Date of experience: June 1, 2023

Thumbnail of user jimh1653
Texas
1 review
0 helpful votes
  • Send Message
May 26th, 2023
Verified purchase

We received all the Materials that we ordered. But no instructions on how to fix it. There was no hole on the Pole, so we had drill one ourselves to make the flag work. It was frustrating because we were so excited to show our patriotism but we had to wait a few days until we could figure out how to assemble it.

Reason I chose this product:

I liked it.

Quality

Date of experience: April 26, 2023

Thumbnail of user timothyh1576
Louisiana
1 review
0 helpful votes
  • Send Message
August 12th, 2024
Verified purchase

Tell everyone that it was easy to order the car flag that you want.

Reason I chose this business:

Just look for army car flag

Date of experience: August 2, 2024

Thumbnail of user kermite1
North Carolina
1 review
0 helpful votes
  • Send Message
July 15th, 2023
Verified purchase

I may have missed it in the description, but I thought I was getting a flag that slips on a pole. Instead, I got one with grommets. I have made it work but will want one that hangs on a pole in the future. Do you have that model?

Date of experience: June 15, 2023

Thumbnail of user richardm327
Richard M.
Kentucky
1 review
0 helpful votes
  • Send Message
December 28th, 2017

Let me start by saying I'm very pleased with this flag, it's very well made. The only improvements I would suggest is to make the colors more vivid and stitch the company tags on the back of the flag instead of the front.

Date of experience: December 28, 2017

Thumbnail of user judyd999
California
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

The flag arrived very quickly. It was carefully packaged and looks and feels like the description.

Reason I chose this business:

We wanted a flag that could stand up to various weather conditions. US Flag Store's description of their product sounded most like what we were looking for.

Date of experience: August 4, 2024

Thumbnail of user deanf175
Florida
1 review
0 helpful votes
  • Send Message
March 15th, 2023
Verified purchase

As the flag is brand new it is hard to give feedback as to wear but looking at the fabric on the new flag vs. the old poly flag I have to believe it will stand up to wind, rain, and sun much better. Thank you for the fast shipping too.

Date of experience: February 13, 2023

Thumbnail of user cynthias2462
California
1 review
0 helpful votes
  • Send Message
May 17th, 2023
Verified purchase

So glad I saved your email from my last order. So proud to order flags from a company who manufactures American flags IN America! Your site is easy to traverse and your flags are very reasonably priced.

Quality

Date of experience: April 17, 2023

Thumbnail of user devonb163
Texas
1 review
0 helpful votes
  • Send Message
May 20th, 2023
Verified purchase

Easy to order, receiving product was a different experience. After 2 months of no communication finally received communication regarding delay with supplier. Received after another 3 weeks. Limited to only the one communication to the extended delay.

Date of experience: April 20, 2023

Thumbnail of user lindaj128
Maryland
2 reviews
0 helpful votes
  • Send Message
June 22nd, 2017

Flags are mounted on the pole with a sleeve, not stapled onto the pole which most likely would rip off of the pole. The flag with the wrap around sleeve is stitched tightly to the pole. I looked on numerous sites to find the Flags I wanted, I have booked marked the site so I know the best place to order my flags from. Ad said sewn edges A little disappointed that the edges were not sewn. I hope that they hold up in the wind. But I know the flag will stay on the pole.

Date of experience: June 22, 2017

Thumbnail of user gretal5
New York
1 review
0 helpful votes
  • Send Message
July 26th, 2017

We donated this flag to the church and we were very happy with the quality of the sewn stars and stripes. The fringe was beautiful. It was shipped quickly and arrived as promised on a Friday and we brought it to church on Sunday.
Thank you-Greta Latona

Date of experience: July 26, 2017

Thumbnail of user sandrab3449
North Carolina
1 review
0 helpful votes
  • Send Message
May 25th, 2023
Verified purchase
• Updated review

Got them and found they were not made in the USA. They do last. Have bought these before and they last quite a while. Please offer some made here in the USA. Will keep checking and won't order any more till they are made here.

Reason I chose this business:

Bought them before.

Reason I chose this product:

To put in the hands of my Soldier and Sailor statues.

Quality

Date of experience: April 25, 2023

Great!
May 11th, 2023
Verified site experience
• Previous review

Great! Have bought these before and they last quite a while.

Date of experience: April 11, 2023

Thumbnail of user bernadettew7
New York
2 reviews
1 helpful vote
  • Send Message
October 5th, 2017

I had purchased a flag display case from another vendor. The flag kept opening the back board. This one fit the flag perfectly. The case had hinges and opened like a door. Beautifully made, a quality purchase. Thank you

Date of experience: October 5, 2017

Thumbnail of user athat1
Ohio
1 review
0 helpful votes
  • Send Message
July 1st, 2023
Verified purchase

I wanted a polyester flag and not nylon. I also wanted reinforced eyelets for hanging. I wanted an American-made product. The ad covered these issues. I ordered online and received it a few days later. I am satisfied with the flag.

Reason I chose this business:

I wanted a good-quality flag to display our love for our country that we could display both day and night.

Reason I chose this product:

My sister is immobile and sits in a lift chair near the window where our flag pole is located. She sits and admires this flag both day and night. She watches the way that it blows to determine the direction the wind blows, loves the colors, and what the flag represents. I wanted a durable flag that was crafted in America by American workers.

Quality

Date of experience: June 1, 2023

Thumbnail of user jerryp921
Texas
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

Bought flags prior and always of good quality and fast service

Date of experience: August 4, 2024

Thumbnail of user charlesg1701
North Carolina
1 review
0 helpful votes
  • Send Message
July 5th, 2023
Verified purchase
• Updated review

Will review after i receive the flag kit.,received kit.nice flag sturdy pole. During assembly i dropped the pole and the knob on top flew off. Will glue on.as far as the flag not twisting around pole, on a windy day it's not happening

will be calling abought the flag twisting around pole instead of spinning

Reason I chose this business:

American made

Reason I chose this product:

Needed a flag.after inquiring received a email with some type of discount! Called store and was told no discount available at this time(just looking for 10% off to cover shipping).went back to trashed emails and found one that was good till end of month and made my purchase.

Service
Quality

Date of experience: July 1, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your continued business Charles!

Will review after i receive the flag kit
July 13th, 2023
Verified site experience
• Previous review

Date of experience: June 13, 2023

Thumbnail of user juditha515
New Mexico
2 reviews
0 helpful votes
  • Send Message
December 15th, 2022
Verified purchase

This is the third flag we have bought from the Flag Store, high winds shredded the first two. Despite the excellent construction of the flags - the wind here beats them up. Nevertheless, we shall continue to replace them with our purchases from the Flag Store.

Date of experience: November 15, 2022

Thumbnail of user stanleye70
Indiana
1 review
0 helpful votes
  • Send Message
October 9th, 2022
Verified purchase

Just placed an order for your Police Officer grave flag holder. My father just passed away and he was a police officer for 28 years and then a court bailiff for another 24 years. I am looking forward to getting it on his grave. Like I said the first one we got I was very disappointed in. It is a sticker on a plastic background. It was a lot nicer looking in the picture than it is in person. We exchanged that holder for the Policeman's aluminum badge holder. It is much nicer. It is heavier and sturdier. It is a very nice holder. The staff was great in helping me with the exchange. I am very pleased with the second holder and would recommend it to anyone.

Service
Quality

Date of experience: September 9, 2022

Thumbnail of user jenisev
Ohio
1 review
0 helpful votes
  • Send Message
January 4th, 2023
Verified purchase

I appreciate the urgency in which my order was handled. I hastened to place the order without knowing how thorough the Veterans take care of their own. So, I'm donating my flag marker to the VVA organization, along with several other items, despite the fact that my dad served during the Korean War.

Date of experience: December 5, 2022

Thumbnail of user janieh144
Florida
1 review
0 helpful votes
  • Send Message
January 12th, 2024
Verified purchase

Hubby passed away in November and I needed a shadowbox for his flag. I specifically did not want something cheap and foreign made. I found your website and found exactly what I was looking for. It's a beautiful shadowbox for his flag.

Service
Value
Shipping
Quality

Date of experience: January 11, 2024

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for choosing us. The display looks beautiful!

Thumbnail of user melaniel437
Michigan
1 review
0 helpful votes
  • Send Message
June 29th, 2023
Verified purchase

We received two floor stands in our order– Metallic Gold Super Tough Brand. One was very poorly painted, finished with globs and runs. We contacted the company and had to take pictures and ship it back to receive a replacement. The quality of the flags is ok. The fringe is a little cheaply made compared to flags I've had in the past. The quality of the flagpoles we ordered was very good. They were the 8ft. Oak, indoor.

Date of experience: May 30, 2023

Thumbnail of user ruthk886
Alabama
1 review
0 helpful votes
  • Send Message
March 29th, 2023
Verified purchase

Yes we received our flag pole and flag... we have it installed
And hope to enjoy it in the future... my husband is a veteran
And is proud to have served his country...
That is why we wanted the flag pole and flag...
For our yard here at home... to stand proud to be americans...

Date of experience: February 27, 2023

Thumbnail of user frankl1467
Virginia
1 review
0 helpful votes
  • Send Message
February 22nd, 2023
Verified purchase

So i ordered 2 of the same flags and received to flags made of different thickness of the nylon fabric. One is just like the ones I have previously ordered, and the other, not so much…. I even recycled the old flag box because neither of the two flags came in a box.

You have out sourced your customer service to a company with employees that don’t know the slightest information about your product

Reason I chose this business:

My previous order I received two really awesome flags, but this time, not so much.

Reason I chose this product:

Because my previous purchase and order from US Flag Store was perfect…. But this experience tells me that something has changed in your company and not for the better…. When I called costumer service, a outsourced attendant picked up and really could not help out…. Seriously a down hill trend with no good customer service…

Service
Quality

Date of experience: January 23, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?