Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,640 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    476
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.8%
Positive
2,006
Neutral
54
Negative
55
View ratings trends

Instant Feedback

47,502 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,640)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (230) web site (65)
Thumbnail of user tedg257
New York
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

My purchase was delivered as hoped and expected.
Well done...thank you!

Reason I chose this business:

Was able to give me the flag that I was
Looking for.

Date of experience: September 1, 2024

Thumbnail of user jamab8
Indiana
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

Happy with purchase. Items were as described. Fast shipping.

Date of experience: September 1, 2024

Thumbnail of user margaretm969
California
1 review
0 helpful votes
  • Send Message
September 30th, 2020
Verified purchase
• Updated review

I was interested in windsocks but the site did not let me see all that was available. I had to figure my way around the site to finally see all the windsocks you carry but the products that I selected are gorgeous! I love the embroidery on them which I was looking for in my selections.

Reason I chose this business:

The selection

Value
Shipping
Quality

Date of experience: August 16, 2020

I was interested in windsocks but the site did not...
September 4th, 2020
Verified site experience
• Previous review

I was interested in windsocks but the site did not let me see all that was available.

Date of experience: August 5, 2020

Thumbnail of user barbaraj981
Poland
4 reviews
0 helpful votes
  • Send Message
June 24th, 2021

This is my story... I was involved in a trading fraud and I understood that it's a fraud too late. I thought I had no chance to get back what I lost. After I understood how tricked I was, I decided to find out how I can get my money back, and finally, I reached this law firm. Mo ne yhelp. Pa ge. Link/ rontp age returned my money and pleased with the result. Do not fall for scammers. I recommend them.

Date of experience: May 25, 2021

Thumbnail of user keithf707
California
1 review
0 helpful votes
  • Send Message
June 25th, 2024
Verified purchase

Excellence is the best way to describe this company. Made in the USA products that are tough and reliable.

Reason I chose this business:

I value their honesty and made in the USA products

Date of experience: June 15, 2024

Thumbnail of user sandran1157
Minnesota
1 review
0 helpful votes
  • Send Message
June 29th, 2023
Verified purchase

Our community has their Independence Day parade on the evening of July 3rd.Our American Legion Riders hand these flags to Veterans, Seniors, and Children along the parade route. The flags are the perfect size for this special event.

Reason I chose this business:

Best pricing and delivery.

Quality

Date of experience: June 29, 2023

Thumbnail of user johnh9948
Utah
2 reviews
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

We ordered this flag before and it withstood the weather environment very well. Great product so we ordered again.

Reason I chose this business:

Flags last so your product is our go to one for our Fire Department.

Date of experience: July 1, 2024

Thumbnail of user crosbyg1
Massachusetts
1 review
0 helpful votes
  • Send Message
September 12th, 2023
Verified purchase

The flag was correct and material used was appropriate.
However, the stick for the flag was very short!
It did not match the American flag. Both flags put at our son's grave.
I had to take a stick from a spare American flag and repurpose it.
Put Armenian flag on correct sized stick & eliminated your short stick

Date of experience: September 12, 2023

Thumbnail of user leong40
Tennessee
1 review
1 helpful vote
  • Send Message
June 20th, 2018

I ordered a 3X5 flag and you sent me a 2.5' X 4.5' in the the 3X5 package.
I think you packaged a "banner flag" in the "regular flag" package.
Tried to call customer service, was put on hold forever.
Not a good way to do business.

Date of experience: June 20, 2018

Thumbnail of user paen
New York
1 review
0 helpful votes
  • Send Message
January 5th, 2024
Verified purchase
• Updated review

Ordering was easy and Package received timely and in good condition. The only problem is the part in which the gold eagle topper sits on was not included in the package. I need the missing part for the eagle to sit on the pole pleeease.

Date of experience: January 2, 2024

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. We are sorry you ordered a silver spear not an eagle topper. If you would like to order additional products please visit united-states-flag.com or call 877-732-2458 M-F 8-5 EST.

Ordering is quick and easy
January 8th, 2024
Verified site experience
• Previous review

Ordering is quick and easy. In my last order for the gold tough indoor flagpole kit, the eagle top doesn't stand or fit right on top. Please send the correct part maybe 1/2 inch. Thank you!

Date of experience: January 1, 2024

Thumbnail of user margow321
Maryland
2 reviews
0 helpful votes
  • Send Message
August 6th, 2023
Verified purchase

The flags were ordered somewhat late I thought but were promised by 30 June (I wanted them for 4th July). That should do it I thought. Indeed, they arrived well in advance of the 30th. We were able to place them at each veteran's gravesite by the 29th and they were flying proudly through the holiday. Thank you, US Flag Store.

Reason I chose this business:

They had the exact type of flags I wanted at a reasonable price.

Reason I chose this product:

I needed to get flags to put at the graves of each veteran in our historic church's cemetery.

Quality

Date of experience: July 7, 2023

Thumbnail of user michaelm13508
New Mexico
1 review
0 helpful votes
  • Send Message
January 23rd, 2024
Verified purchase

Third decent looking flag I was disappointed that it wasn't two-sided. If you put the flagpole to your left and look at the flag you can read the words. If you hold the flagpole to the right the words your backwards.

Date of experience: January 19, 2024

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. Most of our flags other than the United States Flag and some POW MIA flags are single sided.

Thumbnail of user cathyw708
Georgia
1 review
0 helpful votes
  • Send Message
September 10th, 2024
Verified purchase
• Updated review

Great business to deal with. Great prices. Quick delivery of order

Date of experience: August 31, 2024

Great product - great price
August 19th, 2024
Verified purchase
• Previous review

Very efficient service and very caring staff. Very satisfied. Will order again

Reason I chose this business:

Great reviews and great price - product made in USA

Date of experience: August 9, 2024

Thumbnail of user rosee21
Texas
1 review
0 helpful votes
  • Send Message
June 8th, 2017

I knew what I wanted, and when I searched for American flag bunting, the US Flag Store came up. I found what I wanted, the price was right, reviews were awesome, and shipping was timely! When I saw my merchandise (which was carefully packed), I was amazed! I will definitely use this site again for any flag or patriotic decorations I need in the future!

Service
Value
Shipping
Quality

Date of experience: June 8, 2017

Thumbnail of user stephanieb144
Pennsylvania
1 review
0 helpful votes
  • Send Message
April 18th, 2017

The flags were perfect! I had been looking for small flags to carry to events, and these were good quality and a super price. These same flags will be at least 8x the price at the events I attend. Oh, the order came quick

Date of experience: April 18, 2017

Thumbnail of user kathleenp1338
Virginia
1 review
0 helpful votes
  • Send Message
February 28th, 2023
Verified purchase

Description of product was accurate. Illustrations were colorful and inviting. Ordering process was easy. Product quality was excellent. Service was quick. Items were packed well and arrived in good condition.

Quality

Date of experience: January 29, 2023

Thumbnail of user matthewt1310
North Carolina
1 review
0 helpful votes
  • Send Message
August 29th, 2024
Verified purchase

The store was easy to navigate and had helpful info to determine what size flag for our pole.

Reason I chose this business:

Because the flags are made in the USA.

Date of experience: August 19, 2024

Thumbnail of user georgem2824
Alabama
1 review
0 helpful votes
  • Send Message
November 4th, 2023
Verified purchase

I ordered the Air Force flag holder, Vietnam add-on tab, and six 12x18 flags. The Air Force flag holder was great. The add-on was really cheap looking and had no tape to hold it onto the marker. The flags were really quality and I will be sure to purchase more.

Reason I chose this business:

Reputation and for being able to provide what I was looking for at a decent price.

Reason I chose this product:

The products descriptions listed on the website

Quality

Date of experience: October 5, 2023

Thumbnail of user seamusc2
Colorado
1 review
1 helpful vote
  • Send Message
July 6th, 2018

Site said it was "in stock" after ordering, site says it is backordered. After numerous e-mails and phone calls, they said they would expedite it. No expedite and no answered e-mails, cancelled order. How these clowns stay in business is simple, lie, lie and dodge.

Tip for consumers:
do not buy from these clowns.

Service
Shipping

Date of experience: July 6, 2018

Thumbnail of user twylad
Ohio
1 review
0 helpful votes
  • Send Message
May 24th, 2017

Order# *******096, I order on May 20th, spoke with online stores today May 24th, my flags have not yet shipped. They stated they would ship today or tomorrow. I'm disappointed that it would take 4 or 5 days to process 2 flags to be shipped. I probably will not order again.

Date of experience: May 24, 2017

Thumbnail of user lorad43
Virginia
2 reviews
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

Always easy to order and receive promptly. Will order again in future

Date of experience: August 30, 2024

Thumbnail of user wayned209
Maryland
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase
• Updated review

You have pretty much everything I need the flag was great for what I paid for it

Reason I chose this business:

I bought through them before. Keep getting notices from them.

Date of experience: July 29, 2024

You have pretty much everything I need
June 23rd, 2024
Verified site experience
• Previous review

Date of experience: June 13, 2024

Super store for Super Flags
April 21st, 2024
Verified site experience
• Previous review

Date of experience: April 11, 2024

Quick and Easy
May 20th, 2023
Verified site experience
• Previous review

Date of experience: April 20, 2023

I order a lot from here, But I always have to list...
February 22nd, 2021
Verified site experience
• Previous review

I order a lot from here, But I always have to list as guest.

Date of experience: January 23, 2021

Thumbnail of user justina725
California
1 review
0 helpful votes
  • Send Message
May 30th, 2024
Verified purchase

For a long while I been looking for military flags for grave markers, and I finally discovered this place that sells them. While variations of flags here.

Reason I chose this business:

You guys have a wide assortment of different types of flags, better than Amazon.

Date of experience: May 20, 2024

Thumbnail of user kellys2671
Tennessee
1 review
0 helpful votes
  • Send Message
September 10th, 2024
Verified purchase

High quality flag, just as advertised. They are beautiful.

Reason I chose this business:

Internet search

Date of experience: August 31, 2024

Thumbnail of user deer314
South Carolina
1 review
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

Prompt service and good product. Didn't have to wait long for the order to arrive.

Reason I chose this business:

Internet search. Price was right.

Date of experience: July 25, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?