Sitejabber Website Reviews and Complaints
  • Bookmark

    United States Flag Store

United States Flag Store

Overview

United States Flag Store has a rating of 4.7 stars from 7,644 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with United States Flag Store most frequently mention good quality, customer service, and timely manner. United States Flag Store ranks 1st among Flags sites.

  • Service
    477
  • Value
    363
  • Shipping
    363
  • Returns
    16
  • Quality
    3188

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 94.9%
Positive
2,009
Neutral
54
Negative
55
View ratings trends

Instant Feedback

47,510 reviews

36
See all photos
Special offer from United States Flag Store
One of the oldest flag retailers online.
Visit Us Gain trust and grow your business with customer reviews
How would you rate United States Flag Store?

Reviews (7,644)

Rating

Timeframe

Other

Reviews that mention popular keywords

flag store (381) quality product (197) quality flag (230) web site (65)
Thumbnail of user lindar205
New Jersey
1 review
0 helpful votes
  • Send Message
May 25th, 2017

Thank You for making it easy to find and buy and American flag and Flag pole made in USA! Great online site, fast delivery. Made the perfect gift for my husband for fathers day, My husband will love it and I know he will fly his American flag proudly.

Date of experience: May 25, 2017

Thumbnail of user judyk1010
Illinois
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

I needed a new flag, placed the order and 4 days later I had a beautiful new flag. Thank you.

Reason I chose this business:

Repeat customer

Date of experience: August 29, 2024

Thumbnail of user carls1155
Washington
1 review
0 helpful votes
  • Send Message
November 13th, 2023
Verified purchase

Used to purchase the US and MD State Flags at Flags for America LLC but they no longer carry the State flags! They recommended that I call this company as they would have them! I did, and the price was fair and comparable! I ordered 2 and had them in a few days, no issues!

Reason I chose this business:

Only site I found the MD state flag, recommended by Flags LLC For America!

Reason I chose this product:

Needed 3x5 MD state flag

Quality

Date of experience: October 14, 2023

Thumbnail of user ronb1266
Missouri
1 review
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase
• Updated review

Lot of problem with staples falling out of flags that we order we use several times a year at our cemetery

Reason I chose this business:

East access

Date of experience: June 24, 2024

Great job easy to order
May 7th, 2024
Verified site experience
• Previous review

Date of experience: April 26, 2024

Easy access
November 15th, 2023
Verified site experience
• Previous review

Date of experience: November 8, 2023

Thumbnail of user victorm1108
North Carolina
1 review
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

The Flags we received is very strong and durable, and was delivered before expected.

Reason I chose this business:

It’s easy to use website

Date of experience: July 25, 2024

Thumbnail of user buckh29
Texas
2 reviews
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase
• Updated review

Fast shipping, products arrive safely and the order is always correct

Reason I chose this business:

Been a customer for years

Date of experience: August 29, 2024

Love shopping on this website
July 6th, 2023
Verified site experience
• Previous review

Date of experience: July 6, 2023

Returning customer, love the website and the quality...
July 6th, 2023
Verified site experience
• Previous review

Returning customer, love the website and the quality of the products. Outstand service/shipping and competitive pricing. Will continue to reorder here.

Date of experience: June 6, 2023

Always love shopping website is easy to use and prices...
June 17th, 2020
Verified site experience
• Previous review

Always love shopping website is easy to use and prices are very fair

Date of experience: May 18, 2020

Thumbnail of user leslies1344
Illinois
1 review
0 helpful votes
  • Send Message
September 8th, 2024
Verified purchase

We would definitely purchase from this company again. Great communication and delivery experience.

Reason I chose this business:

American made. Great reviews

Date of experience: August 29, 2024

Thumbnail of user brianc473
California
1 review
0 helpful votes
  • Send Message
November 14th, 2018

I received my new US Flag in blu a few days after it was ordered. It was hung from my Flagpole, and was proudly displayed prior to and during Veterans Day. This is my third time I have ordered from US Flag. And I was again pleased with their coustmer service, and fast accurate delivery of a high quality Flag. And they even sent a Flag bunting as a bonus.

Date of experience: November 14, 2018

Thumbnail of user stevens4052
Florida
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

Awesome Ordering Service, the flags were very reasonably priced and arrived very quickly.

Date of experience: July 26, 2024

Thumbnail of user johnh5096
Kansas
1 review
1 helpful vote
  • Send Message
May 15th, 2021

Ordered product on line. Cashed check right away. Called 4 days later and they said their vendor was 2 days behind. Called 2 days later they said it was being produced but will ship the 13th. Called the 15th for tracking still not shipped. Advised I wanted an answer and expected next day shipping. Informed that is out of her control because it is a vendor. So question here is why and I buying from you and not your vendor. Asked about refund and they said it will be 24 to 48 hours. They did call back and advised that they had not even started the order yet and issued a refund I should see in 48 hours. Of course being Thursday that means I wait till monday before I can reorder from another company. Of course blamed it on Covid. Lets get real that is a cop out. Llying to a customer for two weeks over and over is not covid related. I would recommend avoiding this company as they are not a store. Just a middle man that has a problem with the truth as well as even answering the phone.

Date of experience: April 15, 2021

Thumbnail of user rufusl32
Virginia
1 review
0 helpful votes
  • Send Message
August 6th, 2024
Verified purchase

Easy to order for good quality. Good selection of flags to choose from

Date of experience: July 27, 2024

Thumbnail of user nevadas10
Mississippi
1 review
0 helpful votes
  • Send Message
March 16th, 2023
Verified purchase

The United States flag store was one of the first options that popped up when I started my search for this flag and the pricing was fair in comparison to the rest of the market and the shopping experience on the site was simple and easy to navigate

Reason I chose this business:

The title of the site made it seem more reliable than some of the others and it was one of the first few that popped up when I started my search

Reason I chose this product:

My had been talking about getting a Mississippi state flag for a while and I just decided to take care of that for him

Quality

Date of experience: February 14, 2023

Thumbnail of user bryanp549
Oregon
1 review
0 helpful votes
  • Send Message
September 26th, 2023
Verified purchase

I signed up for emails and was sent a $10 off code for purchases over $100. I shopped for my flag pole, flag and setup, applied the code to my $214 order and was told it was invalid. I replied to the email and another email but both bounced back as undeliverable. I looked for a "Contact us" link at the bottom of webpage, but nothing. Finally I went back to the home page and found the contact us link and a chat box. Was told I needed to now create and account, even the the pop up box only said that I needed to sign up for emails. The two day order process was not convenient for me.

Service
Quality

Date of experience: September 26, 2023

Thumbnail of user andreao432
Andrea O. – United States Flag Store Rep

Thank you for your review. To use the coupon codes you have to set up and sign into your account. Our customer service team is available M-F 8-5 EST 877-732-2458 or customerservice@onlinestores.com

Thumbnail of user briank2504
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 26th, 2024
Verified purchase

Don't know how the last 5 doomed civilizations did, but I think I rather this one more. Get to experience the greatest fabric cloth on my skin. Everything 5 stars when digital age

Reason I chose this business:

Because United States Flag Store IS Name Brand

Date of experience: March 16, 2024

Thumbnail of user judya1017
Texas
2 reviews
1 helpful vote
  • Send Message
September 6th, 2024
Verified purchase

Easy to use website. Great Selection and prices! Speedy shipping. Great quality.

Service

Date of experience: August 27, 2024

Thumbnail of user dank1211
Illinois
1 review
1 helpful vote
  • Send Message
June 13th, 2024
Verified purchase

Ordering was easy however the Workmanship of the 5 X 8 Super tough Flag was disappoiniting. The Flag tore within the first 30 days of being displayed,

Reason I chose this business:

I was led to believe I was purchasing a superior product.

Service

Date of experience: June 3, 2024

Thumbnail of user keithh1234
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 21st, 2023
Verified purchase

Three out of four flags were great. The fourth not so good; I ordered a German flag and instead of the flag of unified Germany I received the East German flag, and it was attached upside down to the flagpole.

Reason I chose this business:

I purchase from them in the past

Reason I chose this product:

I am visited these 4 countries.

Quality

Date of experience: August 22, 2023

Thumbnail of user dinam221
Connecticut
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

Great quality and service. The flags looked amazing at out Veteran event.

Date of experience: August 28, 2024

Thumbnail of user gregc994
North Carolina
1 review
0 helpful votes
  • Send Message
July 8th, 2023
Verified purchase

So, as much as I wanted a product made in USA, I thought yours would be. But the pole is made in China. Thank goodness the flag is made in the good old USA. If it wasn't made in the USA it all would have gone back. We need to products made here.

Date of experience: June 8, 2023

Thumbnail of user charlesh407
Virginia
2 reviews
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase
• Updated review

Numerous selections of quality flags and poles and pricing reasonable with easy checkout

Date of experience: August 26, 2024

Web site is very good and no problems
July 2nd, 2022
Verified site experience
• Previous review

Date of experience: June 2, 2022

Vast selections and reasonable pricing
October 7th, 2021
Verified site experience
• Previous review

Date of experience: September 7, 2021

Thumbnail of user emilyr1083
Pennsylvania
1 review
0 helpful votes
  • Send Message
March 27th, 2023
Verified purchase

Received flag in timeframe. It was a rainbow flag used for a photoshoot. Good quality other than the yellow stripe had a very noticeable orange stain on it. Still was usable for what it was needed for, so at the end of the day it wasn't a huge deal

Date of experience: February 25, 2023

Thumbnail of user georgeandjoanp
Delaware
1 review
0 helpful votes
  • Send Message
July 4th, 2024
Verified purchase

I submitted my order and your process package and delivered the flag to my home. It all happened very quickly.

Date of experience: June 24, 2024

Thumbnail of user jctorreshomest
California
1 review
0 helpful votes
  • Send Message
July 29th, 2024
Verified purchase

I put these flags around my neighborhood for 4th of July and the neighborhood looked amazing!

Reason I chose this business:

I needed some good quality flags

Date of experience: July 19, 2024

Thumbnail of user geralda426
Illinois
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase

Price was fine and the quality is at a high level. I made a good choice.

Date of experience: August 20, 2024

Thumbnail of user maryw4509
Virginia
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

AS EXPECTED THE ORDER WAS SENT OUT NORMALLY. IT CAME AND IT WAS PACKED WITH CARE. NO PROBLEMS WITH ORDERING OR DELIVERY.

Reason I chose this business:

ONLY ONE AT THE TIME HAD FLAG AT A GOOD PRICE.

Date of experience: August 26, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Buy high-quality flags for residential or commercial use at United States Flag Store, and get super-fast shipping from warehouses near you.

Business History

The United States Flag Store is an online retailer that specializes in selling flags, flagpoles and flag accessories. The United States Flag Store is a subsidiary of Online Stores Inc., a privately owned e-commerce and parent company to seven other stores and sites that each specialize in their own respective niche markets. Online Stores Inc. is home to The United States Flag Store, the English Tea Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and Northline Express.
The United States Flag Store is most known for their selection and quality mid-level inventory of United States Flags. The company is based out of New Stanton, Pennsylvania, along with its parent company's Online Stores Inc. headquarters which also houses a 100k square foot warehouse for the assembly, manufacturing and shipping of its products. A second warehouse is located in Sparks, Nevada, to help in the service of their customers on the west coast. The site boasts fast shipping to anywhere in the United States.
The United States Flag Store has their own brands with Super Tough and Super Knit. The New Stanton facility manufactures all of the Super Tough brand's stick flags and as a whole, most of the company's stick flags.
The United States Flag Store offers a wide selection of flags including United States flags, U.S. state flags, military flags, country and world flags and even historical flags. The site also provides a plethora of flag information, history and facts relevant to its products along with multiple blogs on the topic.
There is also an offshoot website called printourflag.com in which customers can print their own American flags and flagdetective.com which customers can find certain flags that they might not have all of the particular information on.

On the Print Our Flag website, owner and founder Kevin Hickey writes,
"We are out of Flags"
That was the sign that greeted me when I approached numerous stores. In response to the terrible tragedy our nation faced on Sept. 11th, like many Americans who donated blood, and held fundraising events, I wanted to somehow demonstrate my patriotism and help display the colors of democracy. Flags, however, were in short supply. This website proved to be a combination of a low tech/high tech solution. While the demand has since decreased, we've kept the site in place for anyone who needs to download and print a free American flag. Please feel free to download the flags I've posted... and as long as people continue to submit artwork, we will continue to post new and updated flag clip art and photographs.
Sincerely,
Kevin Hickey
CEO, Online Stores, Inc.

The United States Flag Store has been ranked favorably by Newsweek multiple times, along with its parent company Online Stores Inc., an A+ rated member of the Better Business Bureau of Westmoreland County. Online Stores Inc. is also one of the largest online vendors of flags, flagpoles and flag accessories. The company does offer wholesale of products to qualifying larger customers and has an inventory of over $3 million and over 1 million retail customers as of 2015.

History
The United States Flag Store was founded in January of 2002. This would be the first of the Online Stores Inc. umbrella to establish itself. The United States Flag Store first started in the basement of Co-Owners Kevin and Lisa Hickey. The company would be brought about due to the high demand of American Flags at the time, just months after the events of September 11th, 2001. The company would begin filling this retail niche market wholesaling their flags to both retailers and customers.
Recognition
2021:
• The United States Flag Store was ranked #7 in Best Online Shops in "Collectibles," category by Newsweek
2020:
• The United States Flag Store was ranked #3 in Best Online Shops in "Collectibles," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically does not respond to reviews

How do I know I can trust these reviews about United States Flag Store?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about United States Flag Store?