We have purchased four desks from Uplift over the past few years and both experiences have been excellent. The desks are top quality and the customer service is even better. Highly recommended!
Everyone on my friends list I am sure is aware of my desk fiasco. A year and 4 months before finally getting my top to my stand-up desk.
I have to say; UPLIFT DESK, out of Texas, which is where I got it from by seeing it on FB; THEY ARE A STAND-UP company.
They first told me I had to buy a temporary desk top while I waited for the Pheasant Wood top I had ordered a year ago in July. That was in November last year.
In January? They refunded that money to me; with deepest apologies because of the continued delays.
I finally got my desk top about 2-3 weeks ago. Wanted to order some under desk cabinets. They gave me a $250 credit towards one, I bought the 2nd one to put on each end; and they gave me a 25 year warranty starting on the delivery date of my cabinets.
If you're looking into a STAND-UP desk for your home or office? I cannot speak more highly of this company.
My sales rep; Tim Rudy? Kept me up to date throughout the entire time.
You don't see that type of customer loyalty in todays world.
So glad I did business with them.
Avalon helped me place my order; for some reason, the system would not allow me to pay because my email address. Worked through chat, phone, and email and finally placed my order. Thank you.
I wrote an email to return an item and they answered right away. I appreciate making the process easy. I bought another item and it was processed pretty fast. Thank you!
Avalon Myst did an amazing job of working with me to figure out which desk is right for me. She also helped to ensure the desk would work for my height and my current furniture config.
I reached out via the site chat to get some help with a laminate color. Bney quickly responded and the sample is on its way. Thank you for the help Bney!
Jim
He was very helpful to explain what accessory I need to ensure that my monitor could be placed safely. He also made sure I knew how to return the accessories I didn't need.
Sam Cobb was helpful, armed with the authority and knowledge to help with my unusual request. She is a credit to the company and I'm pleased to be their customer as a result.
I had an issue with the packages I received for my desk. Avalon from customer service was able to quickly and easily resolve the issue. Looking forward to using my new desk!
I needed help figuring out how to best get a desk sent internationally to Canada from the US. Harper Stevens at Uplift Desk helped me figure out the quote and answered my questions quickly.
Ordering a new desk was painless and the customer service team, especially Avalon, was helpful and very responsive! I'm looking forward to getting my new desk!
Uplift Desk's customer service is top notch! Avalon was very helpful and very responsive! This was one of those customer services experiences that was quite nice.
I had such a great experience with Avalon, placing my order for my first standing desk.
Thank you so much, Avalon, for ensuring I placed the right order!
I purchased the 4 leg V2 Uplift desk and a side table, along with some accessories. The website was very intuitive and easy to use, great communication throughout the order process.
Unfortunately FedEx failed to deliver the tabletops and claimed they were delivered. I contacted Uplift and Addison D reached out to me after contacting FedEx. We went back and forth for a few days waiting for FedEx to get their act together. When it was clear FedEx was not going to deliver, Addison sent out two new tabletops to me and they both arrived in 2 days. Addison checked to make sure I was well aware of the order status and checked in the following week after the delivery.
I failed to look at the product details on the monitor mounts I had ordered, my monitors were too heavy. Luckily the return process went really well and Tim F contacted me quickly with an RMA slip. Tim F also offered a discount on a set of monitor arms that could handle the weight of my monitors after giving me a few suggestions on what to order. Tim F answered all my questions on the return process and humanized the whole process.
Overall I have been incredibly impressed with the customer service that Uplift provides, on top of the high end desks they sell.
This is my first time ever writing a review, and let me tell you it was well worth. Im sure alot of you are out there who send emails to other companies out there and dont ever hear back from them, or that they just dont cooperate with you. So, honestly when I first sent out my email out to uplift desk, I didnt expect to get help out because I have experience with other companies not getting back to me. However, Uplift company and their team is different. Especially BEN HANLEY. He was the one who came to my rescue! You dont have to wait for a "typical" response that comes in 3-5 days later from when you sent your email. He had very reasonable FAST response via email, if anything I was the one who replying a bit late due to me being busy with homework, however he was very helpful and did an amazing job of helping me regarding an issue I had with my chair. This UPLIFT company is definitely way better from other company's and because of that I have gained trust in this company and am looking forward to buying more products from them, obviously when I save enough money again because I am a student. All in all the chair that I had purchased from them was well worth it, especially when I had an issue with it, Ben hanley and his team took care of me and accommodated to what best fits the situation
I don't feel comfortable posting pictures about it, because of privacy reasons
Hope you guys can just trust this review and take my word for it!
Thank you again Ben! And Uplift team!
You guys are the best! Keep it up!
A++!
We received a desk with a cracked top. We spoke with Danielle Breed and without hesitation helped us out and had another top shipped out to us. Very friendly and accommodating
I spent days looking at various standing/adjustable desks and settled on Uplift. I'm glad I did! I chose the dark walnut rubberwood w/ 4 leg option. My desk, parts, and add-ons arrived within 2 days. I was initially disappointed to see the desk tabletop had a hairline crack running from the middle of the desk to the side and around to the middle of the underside. I immediately contacted Uplift and received assistance from Krysten New. She was prompt, professional, and exceptionally easy to work with. I sent 4 pictures showing the damage and within the same hour she set up a new order for the tabletop. No runaround, no hassle, no lengthy form to fill out. One of the best shopping experiences I've had when plans go sideways. I also unexpectantly received a connector for the base legs, one for each side. My concerns of front to back wobble immediately went away. I am 6'3, my desk is on carpet, and there is little to no wobble when working while standing. Thank you Uplift Desk for making my shopping experience incredible.
Uplift desk has amazing customer service. Avalon Myst Reese addressed my concerns immediately and we were able to settle the matter within 10 minutes.
It was great finally getting an Uplift Desk after reading so many positive reviews. I would like to thank Avalon for their help on making the purchasing process easy!
After researching standing desks for my home office, I went with Uplift for my order in January 2022. The ordering process on the website was very easy - the breadth of options and customizations on Uplift desks were way more extensive than any other company out there! I ordered the Narrow v2 Desk with a solid wood top. My items shipped quickly and arrived well packaged and on time. Where Uplift really shined was when I contacted them due to some small physical blemishes on my desktop. Steven B. Was the CSR that handled my emails and he was great to work with. Steven was super responsive and empathetic to my inquiries. I acknowledged that the blemish was small but he never dismissed my concerns. He worked with me to identify some options (eg. Ways I could try to buff it myself, or send it back, or figure out a credit) and I was very satisfied with the way we were able to resolve the issue. Working with Steven really made my experience with Uplift great: I already was very happy with the desk, and am now also very happy with Uplift as a company. I wouldn't hesitate to recommend Uplift to anyone looking for a new standing desk!
Answer: Very easy, as others have said. Avalon was available immediately via chat and also helped with quotes etc from her personal email. A nice change from the typical bots most sites have!
Uplift Desk has a rating of 4.9 stars from 561 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Uplift Desk most frequently mention customer service, danielle breed and high quality. Uplift Desk ranks 1st among Office Furniture sites.