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Upwork

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Pennsylvania
1 review
17 helpful votes
Follow Karen E.
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I am very angry at Upwork. I was enjoying the work I was getting, but thought something wasn't right when my jobs weren't being posted on my profile. I contacted support who told me I was being paid directly from the clients and deactivated me. I had no idea. I though I was doing things correctly. They were being terribly unfair and unreasonable. I contacted them! I wanted to correct whatever problems were present. I couldn't believe it. No one would listen or work with me. I've never encountered such unfair treatment. And, for what? $2.00 an article?

Date of experience: October 21, 2016
Pakistan
1 review
0 helpful votes
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Upwork is one of the best freelancing marketplace for newbies. It offer alot in terms of projects (small or big) and compensates the freelancers generously.
Upwork is my top recommended freelancing website!

Date of experience: January 21, 2021
Pakistan
1 review
0 helpful votes
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It's amazing website for a unemployment person.

He work on upwork from anywhere and earn a huge amount from this amazing website.
So far, I earned a huge amount from this site. I love it.

I'm really thankful of the CEO of upwork, He introduce this website in the people and we're working on different projects from home, or anywhere.

Regards
Yasir Mehmood

Date of experience: September 6, 2020
Tennessee
1 review
0 helpful votes
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Great opportunity
September 17, 2020

What with the lockdown and sequestering, my career opportunities disappeared for now. A client told me about Upwork and how I could utilize my fallback skills as a proofreader and editor freelancing. I have since landed a few jobs and hope to increase my workload soon.

Date of experience: September 16, 2020
Colorado
1 review
7 helpful votes
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Signed up and contacted a few freelancers. Decided to hire local and simply stopped talking to them. 6 months later, I saw a $2.50 charge from them. I logged in to see what was happening. One of the freelancers was charging me small amounts (so I wouldn't notice) even though no tasks were given, and no hiring was done. They have totaled to about $100. Contact upwork and the response "It has been too long, nothing we can do. Here is a credit of $2.50 for the most recent one."

Ask for a supervisor and still nothing. Time for a bank chargeback, and a complaint with the BBB. This company is a horrible SCAM!

Believe the horrible reviews, this company is the worst freelancer company out there.

Date of experience: April 24, 2019
Illinois
1 review
11 helpful votes
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I see alot of poor reviews from freelancers, but everyone should know that the employers get screwed as well. From the perspective of the one providing the work, I have found that eLance playing field tilted WAY too far towards the freelancer. So much so that when the freelancer doesn't do the work, they get paid. On top of that, since I complained to eLance about the freelancer not doing the work and refused to pay, I seen to have a 500% increase in spam and viruses sent my way through email. How about that. Elance cannot continue sitting back and paying freelancers when there is no proof of work being completed except for a timesheet. I agree with the review that this is a VERY poorly run escrow company. They do nothing to ensure that a product is delivered and that the product is paid for.

Date of experience: October 17, 2014
Australia
1 review
10 helpful votes
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As a company CEO I used Upwork regularly relying on feedback reviews as a main indicator of the capability of the freelancers. NEVER AGAIN. I have confirmed that Upwork regularly remove negative feedback if a freelancer requests that it be removed. This means their entire system is manipulated to disadvantage hirers in favour of freelancers without any concern for the legitimacy of integrity of the system.

Date of experience: May 27, 2019
Texas
1 review
7 helpful votes
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By any scale a WORST COMPANY.

This Company's motto is to how to steal your money. As a Client, you will come across Freelancers who will falsely promised you to set a Milestone to have the Project delivered.

Then these Freelancers will take your money and will run away.

They make false promise and UpWork is completely involved in this Practice.

Don't do any business with UpWork

Date of experience: April 4, 2016
Iraq
1 review
0 helpful votes
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As a freelancer I have been working as a graphic designer till 2012 on upwork, I am realy heppy, very excited. It's a great opportunity for me to end my career,
I am deeply thankful and blessed for Upwork who support me, uplift me and bring joy to my life. Thanks Upwork!

Date of experience: September 26, 2020
MD
1 review
7 helpful votes
Follow Serghey H.
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I talked with upwork to recover my account cos my account was suddenly deactivated.
I even submitted my personal informations like idcard and bank statements, but they are all scammers!
They just got them and closed my account.
I hate upwork!
They are all scammers and report this site to online community!

Date of experience: September 15, 2017
India
2 reviews
9 helpful votes
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Hello
My name is Rupinder Singh from India and I am freelancer in website Designing and development. I am use upwork for find work. When i get work from upwork and i am done work of my client he send me $500 and upwork cut $50 of fess and left $450 in my upwork account but they set my account in limited and close the facility of withdraw and ask some very verification and submit legal document. I am submit my one is voter card and second is Bank copy with latest transaction copy. But the can't satisfied and ask resubmit new document then i am send Adhar card and Bank statement but they can't be satisfied. Upwork team my both legal document not accept without any reason.

Its totally fraud nothing more my suggestion never use upwork web site for work

Date of experience: May 28, 2016
19 reviews
37 helpful votes
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Ok for a fresh freelancer
September 13, 2018

My working experience at UpWork started in February. I was working as an SMM-specialist and was involved in 3 projects. Frankly speaking, I didn't like any of my employees because when I started working there was one description of the project I had to accomplish and once I was selected there were some sufficient changes in it.

Date of experience: September 13, 2018
Hong Kong
1 review
0 helpful votes
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Upwork provides everything that a jobseeker needs -- tips on how to get hired, payment, and protection. The connects system helped me to be frugal and strategize to get hired without wasting my connects. The JSS and badges are also my motivation to work and learn more.

Date of experience: February 13, 2021
Czechia
1 review
4 helpful votes
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$#*!ed thinking
December 16, 2017

People on this platform did not evolve with the rest of us normal people.
That is all i have to say because i don't want to start a debate on what one person has said then what the other one has said...

It is just a useless website with fake job offer posted automatically and if you actually get a job you will get payed almost nothing after taxes, fees and withdrawal fees that NOT EVEN PAYPAL charges anymore!

Date of experience: December 16, 2017
Czechia
1 review
0 helpful votes
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It has been a very long journey here on the platform. I started as a hobbie but it growth so much. Making a good work and stablishing a good relationship with long term clients really makes the difference. I'm really gatefull, I was able to finish my house and buy a car thanks to this.

Date of experience: May 6, 2021
France
1 review
0 helpful votes
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Nice for freelancers
December 8, 2020

I'm just starting as a freelancer on Upwork. For me it's starting well as I have already found some work in my niche. We will see in the future what's happening!

Date of experience: December 7, 2020
New York
1 review
5 helpful votes
Follow Lisa F.
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I have found the CS to be okay and looks to be interesting projects but i the JSS is a mystery wrapped in an enigma and the 20% fee is absurd. With regard to the JSS, I ask clients to please understand that the very best freelancers sometimes have relatively low scores due to a wacky algorithm. Dear Clients: When choosing a freelancer, please look past the JSS and perform substantive interviews, ask the freelancer about the low score, but above, all please don't decide against someone based on a questionable scoring system. As for the fee, I'm no longer willing to hand over hundreds of dollars to the site just because it provides a forum to find projects--and with a good number of the projects never awarded, posted by unverified users or outright scams this benefit is of somewhat dubious value.

Date of experience: December 16, 2017
Pakistan
1 review
0 helpful votes
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Freelancer on Upwork
March 17, 2021

Upwork is an excellent platform to connect with businesses and work for them. I really enjoy the working on this platform and it's highly recommend site for every type of person

Date of experience: March 17, 2021
India
1 review
9 helpful votes
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Worst ever website
February 16, 2017

Upwork wasted my 2-3 months and hundreds of attempts in creating profile. But they NEVER APPROVES ANY NEW PROFILES AT ALL.

The same profile is doing GREAT on all websites like toogit.com, freelancer.com, guru.com, fiverr.com.

I thing upwork is planning to shut down?

Date of experience: February 16, 2017
Texas
4 reviews
8 helpful votes
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Terrible company
June 15, 2016

I have been with this company for a year and have yet to have been given a job. I have a bachelors in business, I type 70wpm, I am a writer, editor, proofreader, and I am very knowledgeable with technology (one of the best). I added my experience just in case some one has something smart to say about my education.

Date of experience: June 15, 2016

Overview

Upwork has a rating of 2.4 stars from 2,122 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 7th among Freelancing sites.

service
529
value
512
shipping
278
returns
323
quality
502
This company does not typically respond to reviews