I haven't used my account for months and I got a notification that I was violating terms of service with "high activity". Depending on the two different emails received. I asked because I'm concerned for my private information and due to "privacy and safety" they won't answer any of my questions. Not only do I have no way of knowing what they are doing with my information, I have no way of contacting them. BEWARE
I finished a project fair and square and they sent me an email saying that I have violated their Terms of usage and my account has been suspended forever for fake feedback. No asking for an explanation, no chance to explain, nothing.
I did not get my payment and got suspended... Very disappointed...
Here or elsewhere isn't easy at the beginning, any successful freelancer will tell you that; but at least in here you can't throw an excuse about few job posts: at this time, Is the Internet's crowdest point of intersection between freelancers and work to be done.
Im growing my business and feel leveraged by Upwork. They guide me and care for their freelancers. Specially when it comes to disputes and money.
They are very serious about identity and much much more serious than other freelancers apps.
Its great to find the kind of places to work like upwork.
Thanks!
I started using upwork last week, so far I am not impressed. I have been trying to get my payment but it has taken me a week with no success. I do not know if this is the same for everyone but, if that is the case, I do not see the reason for its existence. Either improve on the treatment towards freelancers or get off the web. Patricia
This company is a scam and a waste of time. They give you all these jobs you can apply for but wont let you. I am constantly told i have to update my profile (which i daresay costs money, i wouldnt know the option to do anything with your profile is not there! Also its damn near impossible to contact them directly which also waves red flags. I would stick with online surveys etc. At least they pay out even though its rubbish pay.
Upwork is an excellent platform that helps freelancers to connect with clients. I have been working on Upwork for more than 3 years, and I appreciate Upwork for providing me a great opportunity to keep my freelancing career up and running.
I`m yet not sure this platform is better than the older ones were, but the policies are definitely more strict than there were on the former sites. I`m still working for them at times and will update the review if necessary.
Absolute privilege to be part of Upwork for last 5 years. Earned thousands of dollars and helped number of businesses around of globe providing accounting and taxation services. Thank you for adding value in my business by providing an excellent platform.
Title is self-explanatory, Upwork just wasted hours of my time for no reason and disrupted my business by freezing my account a full week before my card expired.
They froze the account literally the day after successfully billing me, even despite the card still being active.
It has now been 36 hours since I updated my card details and the account remains frozen. Support takes over 15 hours per response. Totally unacceptable.
UPDATE: Over 48 hours later, Upwork finally replied and unfroze the account. No apology or explanation offered. My business operations were disrupted for two full business days and Upwork support is completely unapologetic.
Massive waste of time, very frustrated & unhappy with Upwork's service.
Overview
Upwork has a rating of 2.4 stars from 2,071 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Upwork most frequently mention customer service, credit card and job success. Upwork ranks 5th among Freelancing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members