How would you rate UrHair?
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GB
1 review
1 helpful vote
Follow Martina M.
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Terrible
December 31, 2024

They advertise human hair wigs but send a cheap wig as available on Temu for a fraction of the price. Based in China but uses a UK email. Total scam company.

Date of experience: December 31, 2024
GB
1 review
3 helpful votes
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I ordered a light brown bob style wig. Got a long dark brown one. After asking for more than a week for a return address, they just keep sending me auto generated emails with excuses. I paid £95 out of my sick pay, only for them to suggest I go to the hairdressers to have it cut. It feels like plastic. They claim to be UK based, but they're actually just another company from China. I wish I had read the reviews before I purchased

Date of experience: November 14, 2022
Saudi Arabia
1 review
2 helpful votes
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Scam!
September 4, 2022

A fraudulent and scam site that displays pictures of wigs, they alleged that they're making it using human hair on demand, then it turns out that the pictures shown are celebrities and people with their real hair, and this site does not produce these products and does not return shoppers' money.
They stole 350 pounds from me and keep asking more for no reason!

Date of experience: September 4, 2022
GB
1 review
3 helpful votes
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Scam company
September 29, 2022

This company displays unreal photos of the wigs. When I received my order, the wig was totally different from the picture and it is a very ugly and low quality wig.
Lisa, their contact person refused in several emails to provide the address for returns. She also refused to offer refund. This is a scam, please complain to stop them!

Date of experience: September 29, 2022
California
1 review
1 helpful vote
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This wig is super soft. It is perfect for my head. Good value for the money. I'm happy with my purchase. I have combed it with a wide tooth comb and there was little to no shedding. It is already the style I would like, so I haven't tested any heat tools with it yet.

Date of experience: April 10, 2023
Spain
1 review
2 helpful votes
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Ordered a wig for a friend. Colour was nothing like what had been ordered and it didn't fit. Was far to big. UrHair refused to refund the money or abide by any UK web selling laws. This is a scam site selling cheap, mass prodcued, plastic wigs. Trustpilot gives them less than 1 star. These people are criminals.

Date of experience: December 16, 2022
GB
1 review
3 helpful votes
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Total scam
October 25, 2022

Wish I had read these reviews before I bought. Wig arrived - looked like something I would wear in a pantomime. The wig was nothing like the picture and was Very poor quality. Like everyone else I am getting nowhere with Lucy and have no hope of getting a refund. Stay well away from this company

Date of experience: October 25, 2022
GB
1 review
2 helpful votes
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Bought wig for £80.00. Wrong wig and colour sent. Sent them emails asking for a Return Policy as none was enclosed with my order. Refused my pleas to return the wig. How can I get my money back.? Someone help me, please! Thanks

Date of experience: August 19, 2023
GB
1 review
2 helpful votes
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Very poor quality.
October 21, 2022

Purchased a remy wig. Took it out of box and carefully brushed it with the brush I also bought. The amount of hair that fell out was unbelievable. This happened again when I brushed it again. You can see the cap through the thin hair on the top. Very unhappy with product. I wont be wearing it. What a waste of money. I feel its pointless contacting the company as they will make up some reason for not dealing with the very poor quality. I purchased a remy wig from them about 2 years ago which was ok, hence the reason I purchased another. I wont buy another from them. I certainly do not recommend this company.

Date of experience: October 21, 2022
GB
1 review
0 helpful votes
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ABSOLUTELY HORRIBLE WIGS,SYNTHETIC FOR SO MUCH MONEY, WIGS ARE NOTHING LIKE THE PICTURES, CUSTOMER SERVICE IS TERRIBLE ALL THEY DO IS TRY AND GET YOU TO SPEND MORE MONEY, TELL ALL YOUR FRIENDS TO TELL ALL THEIR FRIENDS AND REVIEW THE HELL OUT OF THIS COMPANY, PRETENDING TO BE UK BASED TO SCAM BRITISH CUSTOMER'S. AFTER SO MANY BAD REVIEWS, WHY ARE THEY STILL TRADING?

Date of experience: June 23, 2024

Overview

UrHair has a rating of 2.1 stars from 184 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with UrHair most frequently mention customer service, return address and full refund. UrHair ranks 231st among Wigs sites.

service
31
value
31
shipping
32
returns
27
quality
31