Procter & Gamble

I have been a Gillette customer for all my life and have always been fully satisfied with all the products.

However, surprisingly when I started facing problems with the Fusion 5 Proglide razors I contacted PG Malaysia Customer Service in August 2017 to resolve the problem. Ever since I have been on a roller coaster of false promises by PG Malaysia and disappointments and the problem remains unresolved.

First they said they would replace the defective razors. Two weeks passed nothing happened. When I reminded them, they changed approach and told me that razors were out of stock and instead promised to refund me the cost of the defective razors but once again nothing materialized.

After waiting for another 2 weeks, I reminded them again and was told that razors were back in stock and replacements would be sent to me by 15th September. It is now 2nd October and once again the promise has proved to be false.

I have now accepted the fact that I have been a victim of broken promises and have given up hope.

Due to some defect, the Fusion 5 Proglide razor turns on by itself. My previous Fusion 5 Proglide razor would also turn on by itself so 3 months ago I went and purchased a brand new Fusion 5 Proglide razor but alas, I am now facing the same problem with the new razor also. To avoid the situation, I have been forced to take out the battery but now I am no longer getting the performance for which I had paid the price.

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