Direct Express

I would not recommend this card to anyone. You can't get a live person until you follow the prompts, it repeats about 5 times before Customer service comes on. We needed a statement from my account for my Medicare, I was told they would mail it, haven't received it after several attempts, It's now 1 month later and still no mail. Their site is just as bad, you get locked out, it tells you you have the wrong password... unbelievable! Take your money somewhere else.

If your renewal card is due soon, be aware that since jan 2020 direct express works thru a new bank (Comerica) and your new debit card might not work at atm if you don't call direct express to ask for international opt-in. I called about 10 times in 2 weeks, got a different answer/solution every time or they got the fix wrong. Still waiting for resolution. Very uninformed customer service and level 2.

I live overseas and keep calling day and night and a recording comes up saying "heavy volume. Try calling non peak hours. Its 4 am for gods sake! No email, bot, chat, answering service alternative offered.

Tried for 10 days to get my card activated for overseas use. Submitted 6 "White Tickets". All were denied. Answered countless security questions for verification. On hold for over 16 hours in those 10 days. Do yourself a favor and find a company that values their customers. Ridiculous how they operate.

I've been trying to change my personal profile information for the purpose of online I.D. to purchase products since April 2021 unsuccessfully.
This includes changing my pin. I was instructed to fax a copy front and back of license call and verified
Number faxed from. Rep kept asking for the same info that I have no idea when how or who made the changes and totally ignored the fax claiming she needed the bonus info to proceed. The call and wait was abusive.
Sheena... BML My a×× Will the real racist please stand & leave the room

It is nearly impossible to get through on the phone numbers they provide, And there are only two. I've been trying for days and finally mailed a letter to them, so if you have an emergency, you are out of luck!

Never works for online purchases. Don't bother calling them. They tell you something that sounds good just to get you off the phone. I don't know if they're jerks or just idiots but I'm betting on both. How am I supposed to buy food for my family and pay bills? My water was cut off this morning because I had a payment arrangement to pay before they opened this morning but of course the card didn't work. Avoid a supervisor named "Tony" at all costs. He's as dumb as he is rude. He suggested I go out and buy a prepaid card with this card. I shouldn't have to do that! That's admitting that direct express is useless. As a handicapped person, I can't just go out whenever I want to. I have 82 suspicious activity emails from them today from such places as Walmart, my power company, my water company, AT&T… the same bills I pay every month, but apparently Walmart is running a huge fraud ring now. Hire some new employees and maybe actually train them to do more than press a button on a phone!

Had a replacement card not sent on the 2 day promised delivery. Now the automated system is looping me through a tracking # and does not allow further requests for another, and after 5 days calling no one answers. No solution, money locked away no security or chat live agents. Used this for 5 years, now I am bankrupted by a computer run away system. Calls to Social Security get a ' who gives a damn, we don't care' response. Bad system by design.

I haven't received any payment for 4 months and SS said to take it up with direct express. WELL direct express said they are only a card handling company and they can't do anything bout the money I didn't receive. But don't worry they'll try to reimburse you 3$ out of thousands.

Egregious fees! Horrible customer service. Inexcusable and horrendous customer service for those who can afford it the least. Makes you wonder how and why someone would get Pigeon holed into this by SSI. Just get out or avoid of this financial whatever it is at any option. Disgusted!

I think it began as a legitimate way to help seniors manage their benefits...now, it's just the government's way of punishing poor people for living too long.

Anyone who can afford ANY alternative takes it.
We who can afford nothing else, finish our years fighting to access our meager incomes.

The "Company Answer", after hours on hold, is always, "There's nothing we can do."

I'm in my fourth week still no card the investigation took shorter than me getting a replacement card. I reported foreign activity on my account. I did not withdraw money from ATM on that day in Queens I was in Long Island NYPD detective's house celebrating his son's 1 year birthday. Just a reminder the birthday boy father is Batman. Investigation took less than a week to decide that I was at fault can't be in two places at the same time I wish that was possible. US Direct 1.2 rating really sucks

My card was frozen for a week have to making purchases on Amazon. When I called they said I made too many purchases and it looked shady. I told them to please unfreeze it. They said they could not do anything that their hands with Tide. What kind of bank is that really? I would avoid getting this card. Even cash app would be so much better than this. I plan on switching ASAP

Their lousy service is designed to force you into opening a bank account.
After living for 67 years on this Planet. This is the worst company service i have ever had!
Their is nobody ANYWHERE that can help you get stolen money back.
They simply won't answer the phone, and after several hours of waiting, they just hang up on you!
What Government person can help me?
Anybody know?

Try to use my card at pharmacy was told my card no longer works. After 3 hours and 47 minutes I finally got a hold of someone at direct Express only them to tell me there's nothing they could do about it and they didn't know what was wrong. Actually had to have someone through social security call them to be able to use my card again because they messed up. Customer service sucks I was treated like it was my fault and I'd done something wrong. I will be looking for a different service besides direct Express if this is how it works forget it. You might want to think about doing that yourself don't bother with direct Express

Avoid this bank. They refuse to let you ACH your money to another bank. They are scammer. They hold your money to make the interest on it. There is no communications from them and their customer service is lazy. They just tell you everything good on their end it the other bank. AVOID AVOID AVOID. Get your money in a real bank and not this bank. They should be closing their door soon I we are lucky.

This is the second month in a row this horrible business has refused to answer my calls won't let me have my money I'm gonna lose my place to live I got late fees because of them the worst bank ever.this has caused me so much stress and I have a bad heart.I feel helpless.don't know how to get in touch without them hanging up on me!

For last 3 months I have been locked out of my account, they are not paying my bills on auto pay and have to call in be put on extreme hold hours just to get my hard earned money. I have been a customer in good standing since 2007 This company is the worst kind taking advantage of low income poor people. I don't recommend using this company for anything!

I just tried to make a purchase from Walmart online, and they locked my card for placing too many orders with them. I then tried to order from Amazon.com, and the same thing happened! If you do business with a vendor that charges your card when the item ships, it's easy to go over the number of transactions allowed per merchant. Of course, they still hold on to your money, even if you have no way to spend it.

My first call was the wrong number. I was told abruptly that I had the wrong department and to call back. No sorry, but...no let me see if I can help you get to the right person. She disconnected with no hesitation like I had interrupted her day. That is what prompted me to look at reviews. I will not be signing up!

Last several years I had no problems. And then I had to request a new card because money was disappearing. Well anyways the card never came so I tried contacting customer service and it tells me when I requested a new card and transfers me to a recording saying heavy call volume and hangs up. Not one day not two days, but Six days now. I would be happy if they let clients know what is going on with the customer service lines.

OMG people!
Direct Express is the most absolutely worst company to deal with ever!
It's a complete waste of time trying to talk to anyone there!
I honestly think they purposely place blocks on the card after I got upset with them on the phone.
Soon after I could not even use my card at Walmart!
Direct express sucks the butt nuggets out of dead cows!
Screw you direct express I'm going to a different bank for my financial needs.

Direct Express is stealing my money every month today February 1,2022 they took my whole check! How am I suppose to pay my bills! This is the worst card service I've ever experience. This is really stressing me out! I'm going to contact a lawyer.