Direct Express

Worst debit card I've ever had the displeasure of having to use. Our government makes us use this service (if you can call it a service) and its about as dependable as our trash government. When you have a problem and believe me you will have problems, you have the luxury of 24/7 customer service that you can't get through to 99% of the time. You'll have to enter and listen to the same information repeatedly as you continuously attempt to reach them. Just to have a recording tell you to try again later and hang up on you. A miracle happened once when I was calling back to back around 3:30/4:00 am and I actually got to talk to a real life person. She told me she fixed my issue and I'd actually get to use my debit card in 2 hours. Too bad that wasn't true as I still can't do anything with this worthless piece of plastic. I've been attempting another miracle for about 10 hours and 100's of calls with nothing but being hung up on by the recording. I hate Directexcrement! I mean Directexpress! Waste of time and a huge source of stress, anger and frustration. Good luck to you and God help you if you have the misfortune to have to deal with this trash.

This bank blocks paypal instacart gas pumps double charging ATM fees. The store an bank both charge ATM fee at the same time. They hangup if you have an issue with there bank. They monitor what you buy lets say you purchase a virtual private server to record cameras. They start blocking payments to that VPS. Im disabled was hit by cop car an litigating. While doing so they go after cellphones by jamming calls an block transactions with any bank. They even erased pin number off local bank an teller said she never seen a card with no pin setup at all the whole time shes worked there. I had ambulance pull over on a highway demanding I get in for no reason I started recording an they ran away. I was already getting help with lawyers an my own doctors. So what Ive lerned is if you sue a county they control all banks an phones in there town. The ambulance said I was using my phone as a weapon as they drove past me window down. As I recorded them. Go figure a bank trusted by the feds works with local county to keep me from recording misconduct. I have to go to great lengths to spend money an wire funds to my VPS. They are threatening by blocking spending or erasing pen numbers off real banks in your local town. They even just now blocked my login attempt with usdirectexpress.com. I have not forgotten my login same code ten years old..

Almost no customer service. You have to wait 1hr+ for some service. Card freezes for LITERALLY no reason. Let's petition to get this company disbanded.

Recently they changed the website I told the lady on the phone that I had power of attorney of my mom and i can send documentation to prove it. She said she couldn't help me over the phone unless the account holder can verify but my mom had a stroke 5 years ago and he speech is slur.he mad meme call my mom and have her verify her social address and name it took us 15 minutes for her to understand this is brutal and uncalled for from this service rep. Ive been helping my mom for years with her banking with US Direct Express transferring the money form her retirement to her bank account. Recently they changed their website and now you have to enter a new card number you cant even use the old card number that we had so they are now forcing you to get a new credit card, wait 5 day and then enter that new number so the card and money goes into that new number. She has bills she needs to pay and now is going to be late on everything because of this stupidity from them changing the website and not nothing or giving anyone any alerts of whats needed so we can prepare...worst company ever to use I even tried asking them if there a way to bypasss this so that we can transfer the money or they can do it for us she needs this to live and theydont give a %UCK.

$210 gone! I'm taking legal action with social security if I don't see my funds direct express locked me out of my mother $#*!ing card from, I am 27 years old with a physical and mental disability I rely on my ssi money to help me survive an have a roof over my head, it's $#*!ing ridiculous how uncaring an inconsiderate these mother $#*!ing people are! Countless minutes or even hours Trrying to get a hold of someone because they chose to be $#*!ing stupid an lock my card I REALLY $#*!ING HOPE these God damn $#*!ers get shut down! I'll be manifesting the $#*! that they get shut down so this doesn't happen to anyone else ever again! How the $#*! dare they how do they sleep at night knowing there causing millions of people losses of there ssi or ssa benefits!? $#*! direct express can suck my goats asses!, if anyone needs help make a chime account or PayPal for direct deposit it's completely free just go to your local ssi office if you can and get that changed asap! Make sure to have the routing numbers an account numbers it should have it on the app because that is how I did it. Save yourselves the heartache these people $#*!in suck $#*! direct express! Will be doing a money spell hoping to get back a reimbursement because $#*! this company! Excuse my foul language I'm furious and unhappy the government made a contract with these untrusting mother $#*!ers! -0 Starz for you $#*!es!

I see a lot of people did not get their ssi benefits on their card and Direct Express is saying it's fraud and people are not getting their cards in the mail my kids were robbed for their money this month I've been with this company for seven years and this has never happened until now innocent people are being robbed this company needs to get shut down and it needs to a class action lawsuit filed by everyone this has happened to they told me it takes 90 days for an investigation and I don't think it's guaranteed after that, you will get your money back I'm going to SSI and switching everything to paper checks somebody that works in Direct Express out of NewYork took my kids ssi benefits before it could even land on the card at 1:15 AM 11/1/23 when I called to see what was going on I was told that I made transactions with a vendor Valerie LLC out of NewYork I've never did business with this person I think their using AI and authorizing purchases on people's cards and making it look like it was the card user that authorized the purchases only Direct Express have access to every customers card information I never authorized anybody to use my card my card was in my possession the whole time and I did not make any purchases 11/1/23 I can't believe they are allowed to do this without getting in trouble who is better than Direct Express? I suggest everybody need to cancel their accounts this is a hard battle but we must stand up against these crooks.

WORST COMPANY IN THE WORLD THE DISPUTE DEPARTMENT DOES NOT INVESTIGATE S***IT AND I HAVE THE PROOF THEY DENIED MY CLAIM WHERE IS AN OPEN AND SHUT CASE I NVER RECEIVED AN ITEM I ORDERED AND THE MERCHAND IS NO WHERE TO BE FOUND TOTAL SCAM NOT TO DIFFICULT TO FIGURED OUT ALL THEY HAD TO DO IS SEARCH FOR THE STORE OR TRY TO CALL FOR THEM TO KNOW IT WAS FAKE, WHAT THEY DID WAS DENY MY CLAIM BECAUSE ACCORDING TO THEIR INTERNAL RECORDS THE CHARGE WAS AUTHORIZE WHICH THAT WAS NOT MY COMPLAINT WAS THE I NEVER RECEIVED THE ITEM AND THE STORE IS FAKE SO CLEARLY THEY DONT DO NOTHING TO INVESTIGATE THIS IS NOT THE FIRST TIME THEY DO THIS TO ME BUT THIS TIME IM NOT GONNA LET IT GO THEY NEED TO LOOSE THE CONTRACT WITH THE DEPARTMENT OF TREASURY THIS IS ALMOST FUNNY AND RIDICULOUS.

After I send all my evidence to get my money still talking about denied refund don't used they service anymore

Can't get through to speak with somebody at customer service, been since Thursday December 1st, today is the 4th always " High Call Volumes" even at 0200

I AM WRITING TO TELL PEOPLE THAT I DID NOT HAVE A PROBLEM GETTING MY DIRECT EXPRESS CARD BUT When it came to activating the card. Which normally you just call a phone number and its activated that is not was required this time they wanted a birth certificate and photo I.D. i already leave messages for Kristen Gillibrand a senator and Phillip Weigner a state attorney in Denver Colorado and have already told the federal Trade Commission about how I have been treated. I am college educated to and have gone to fundraising dinners in Washington D. C. at the white house Jaquelline Kennedy garden room, When i lived on first street in Elmira new York. 5332 Paul w. Bjorck

Customer service is a joke. You can not transfer your money the way you want to. I'm getting rid of this card.

My husband past away n Dec. Of 2022 & they still haven't paid me his last benefit payment. I've done everything they asked. & no response from them.

Piss Poor You can not get anyone on the phone to answer any question. Totally difunctional, should be investigated by an Private Investigation Firm, so changes can be made ASAP.

They don't answer the phone, bad customer service, late $#*! delivery. Just don't get this $#*! you will regret

Any time I Persuade a claim and give them evidence and pictures I get a later in the mail saying my claim is denied and after that I get the paperwork to write what happened after the time line they never not ones give me my money back and after I called social security and change my money to go to my bank my direct express card got hacked yesterday 5/31/23 at Pizza Hut in California and I live in Renton Washington how does that work they said if I don't fill out the paperwork in 10 days I don't get my money back even though they can see on there computer that it was stolen from me and I been using my card in Seattle Washington this whole time until yesterday how can I use my card when I am in Seattle to California Pizza Hut this is way I change and I am done with direct express forever I had direct express for so many years and I have never been hacked not one until I stop my payment from going to there card instead it will being going to my bank thank god I did that on time before someone got all my money

Since direct express switched over to the new app it. Is absolutely useless. Old app was working fine.

I have 3 months of ssi and can't get my card for over a year. I called and called. They are supposed to send one this week. We shall see.

They continually make it harder and harder to talk to a human. 5K times you get the same option, but never get to a human. They have ripped me off, allowed other to do the same. DO NOT TRUST THEM!

They are horrible, customer service is rude and they don't won't give you your money back if you dispute it. Don't use this bank

Stupid consumers give positive reviews of Direct Express cards and are hackers and not real card users.

I would not recommend this bank. Only if you have no other choice. Find other means to get your SSA, as soon as possible

Someone stole money from my account and Directexpress would not give me money horrible service use a regular bank if you can

USER BEWARE

You can not reach no customer representative
Yiu are told they have a heavy call volume it dont allow you a choice to remain on the line instead it offers you an online experience which if you are trying to reach them for a lost stolen or never recieved card you never get thru. No ability to leave an email or any live chat it leaves its prospective users unable to resolve their issues which is not business like

As it seems there really isn't no live agents. I WAS TOLD MY UNPDATED CARD WAS SENT ON AUGUST 27 2021 IT IS NOW October 1st 2021 and my card expired on September 30,2021. Now I'm left with no help and no solution

I have try calling at 2am 5am 9pm 11:30pm and it's always a high call volume with a click in your ears DIRECT EXPRESS DONT EVEN RATE A STAR