Direct Express

I've had this card for 10 years I'm moving my money to a bank these people are idiots you can never get a hold of anybody they can lock your money up for weeks and you won't be able to access it if you have a complaint the place to go is the federal trade commission ftc.gov/complaint,

The amount of support offered on these cards is minimal compared to other banks - it takes forever to get a hold of a customer service representative. They charge $1.50 for every single transfer of funds from the account on the card to another bank. It's also the only bank I've ever encountered that needs your account to be empty in order to close it - usually they can just mail a check?

Close it out as soon as possible and get yourself a real bank.

This company is a joke. You can't get through. If you do it's over a 2 hour wait time. My account was accessed and address change and for extra was able to get a new card expedited to a different address. Then for extra fun they took all my money from another state. This company couldn't offer any protection from this happening. Where is our security? This is our income and now I have to wait 45 days for the company to review the case. I can't believe them. I already called Medicare and had my next deposit transferred to my other bank account. Please don't use this company. And they charged me for a new card reg 5-7 day delivery. No care in the world.

My mom never received her new card for 2023. Called customer service on hold for 2 hrs, they transferred to tier 2 because of miss matching info. Then they never answer. Went to Soc Sec they said info is updated in system and they cannot recall my moms money and that she might never see it for the Month of Jan. Went to bank to open account and direct deposit. Had to pay my moms rent and electric bill for her. This is crazy :( ... How are they just going to keep my moms SSI? Why?

To be honest. How dare you email me for a review. I've had more problems with your incompetent staff than with ANY other company in my entire life, and I'm in my fifties. You see I'm from D.C. And I know how the federal government works. You proposed a bid and you got it. The only problem is our government did not do there due diligence when it came to Direct Express. Please if you feel that my letter is a little harsh. Do yourself a favor and playback all the unpleasant phone conversations that I have had. I thank God that I'm with a brick and mortar bank now. It just goes to show you that just because its a government contractor doesn't means it good. Just check the reviews... Pathetic.

I've called with problems several times. I receive no help at all. In fact customer service reps are argumentative and completely untrained in their own company policies blatantly posted on their own website. I am more than frustrated. My funds are being with held from me for no reason. Customer service seems to enjoy arguing with me. I could not be more frustrated. I do not recommend this card. We all receive federal funds. We all are living on fixed incomes. They know that and use it against you. Shame on you Direct Express for taking advantage of the disabled and the poor. You are despicable.

Calling them is crazy! On hold for 57 minutes. Claimed they are really busy! This third party company that Social security works with must be the cheapest possible. THEY are not good at all. Suddenly after I spoke with her for maybe one minute to explain my reason for calling, SHE HUNG UP ON ME!

It's about impossible to talk to a live person. They leave you on hold forever and then most of the time they then disconnect your calls. And then on top of that, you're sometimes missing money or there is a duplicate for a payment that didn't come from the company I just paid and Direct Express takes no responsibility, won't return your money, or gives you a line about having to wait 3 days to dispute it, then when you call back in 3 days they tell you you're too late to dispute it or inquiry about it. And for the past 3 years I haven't been able to access my account on their website either.

Do not bank with Direct Express. They will never answer when you call customer service you will always be disconnected I try calling them several time different hours and still keep getting disconnected. It been 3 week and I still can get in contact with someone.

If you value your benefits, run from this card. Customer service will hang up in your face. You will not be able to access your funds if you need to transfer them to your bank account. You've been warned. Don't do it! Direct Express has extremely bad reviews all over the net.

I spent over 4 hours on the phone today for a dispute that i never did get resolved. The worst customer service ever. They directed me to one of their lines, where they never answer, even after an hour... For the government to have this kind of service is sloppy work indeed!

So on December 2nd I was scammed out of a lot of money from my Direct Express card and the people spent it on Apple upon speaking with Apple apple released all the funds in the total of $579 now it is almost the end of February and Direct Express hasn't even given back $380 of it and they're giving us a problem if the money has been released from Apple why does direct express need to hold on to it lawyers are fixing to come in

To anybody that uses this card I don't know why I don't even know how Social Security is using it. I'm gonna be calling Social Security on Monday morning because nothing but the runaround with a bunch of foreign people that don't speak English. They've hung up on me several times. I just got hung up on again this morning, this is ridiculous These are my government checks. Foreign people are asking me for my Social Security number all my information and then hanging up on me. These people are getting sued left and right and I want my $450 back.

My father gets his benefits on direct express card. But going online trying to see things is impossible. Always tells me my user name and password are incorrect I change it and it still says the same thing over and over. Tired of changing passwords and logging on and the website is down. Horrible

I have had to have multiple cards due to, change in the system, identity theft, card update before expiration dates, buyout from other companies and hacked system through this company. They get over on you. Card updates are never right, system never updates address you literally have to call to confirm multiple times yourself. Your bills will be late and they will charge you for their screw ups.

Some one stole my money they give a provisional credit which is bull$#*!. That's another way of for the thief and them to keep and steal your. They claim they are FDIC backed I guess. But it stands for For $#*!s In Corporated. Because you are certainly gonna get $#*!ed even with police involved.

This is a scamming company, I am not sure why the government is using these cards. My client is without his money for months because he forgot his pin and they just keep transferring him to an automatic system that does not help you!

I have my veterans disability payments going to DE and am in the Philippines ever 6 months I have to update with them. They make this process very difficult and this month of October I have not been able to update. They won't give me access to my funds due to they believe fraud. I have given them all the info they ask for SS # home address ect. They say that in order to update my card has to be declined here. And I have to call within 24 hours but it takes 2 to 3 days just to get to speak to them. I am a long way from home and I need my money. Bad business I will transfer my benefits to another account. They are really bad hard to contact

Customer service rep sounded like he hated his job and had a TERRIBLE attitude. Should definitely get More customer service training or be fired. Terrible experience after being on hold for a hour and on top of that being hung up on twice without ever even talking to anyone human by the automated system. All over terrible experience. But I did get my question answered. GEESH!

It's a scam! They block your account for no apparent reason & when you call them they don't answer at all,if they did they put you on hold for 2 hrs. The reason for them blocking, they are suspicious that you the owner of the card is an imposter or fraud when you haven't reported such thing so they just block it. I'm gonna take my money out & put it in a real bank!

I would avoid using Direct Express unless you have no other choice. Horrid service. Avoid at all costs. Specifically, if they freeze your card for online purchases, you have no way of reaching them as they keep hanging up. I would rather wait on hold than be hung up on. At least that gives the illusion of your issue being handled. This is ridiculous. It's been three days and no luck getting through. I have bills. Direct Express gonna pay my late fees? SMH.

Very shady employees. Card was locked and unable to use for food called in spoke to multiple people from Mexico who hardly spoke English. One guy even told me this was the only job he could get. Funds went missing right after Mexican lady asked me for verification details and tried to get me to give her my actual PIN number!. How this company isn't shut down is unbelievable. The phone reps are illegals in Texas who are locking cards and stealing funds.

Got a new card in mail activated it. Worked for a day then was locked. No notice nothing family member passes tried to pay for dinner for family nope could not. Called waiting hours just to speak to someone who barely spoke English then said my info was wrong and wanted a picture of my license. I told em this was a outrage and I need to speak to manager. Was told I had one warning. I said f your warning get me a manager got second warning. Asked for manager again got third warning. Hung up on. Now I call again and am on hold for even longer around 2 hrs. To get a women saying I was sent to wrong department I said please give me a manager she laughed and went into a speech about it was not her duty cause I need to call back. These people are pure terrorist to anyone on disability. Please will someone get to the bottom of this. At this moment there holding my money hostage. If I don't get through in a few days I'll cancel my account with them. NEW AGE NAZIS!