Vacasa is a fraudulent, predatory company that thrives on deception, hidden fees, unresponsive hosts, and stealing money from customers. If you value your time, money, or sanity, DO NOT BOOK WITH VACASA.

1. Bait-and-Switch Booking Scam
I booked a property through Expedia, expecting a legitimate transaction. Instead, without my knowledge, I was dumped onto VRBO and ultimately Vacasa—something I was NEVER informed of. Had I known, I would have NEVER booked.

On top of that, the price I was shown at booking did not match what I was actually charged. Additional fees from VRBO and Vacasa magically appeared on my credit card—fees I never authorized.

2. The Host Was COMPLETELY Unresponsive
I messaged the host multiple times to confirm my stay—ZERO response. Imagine traveling to another country and having no way to verify that your rental even exists.

Vacasa does NOTHING to ensure that hosts communicate. They allow ghost hosts to take your money, ignore you, and leave you stranded.

3. Vacasa's Customer "Service" is a Joke
Couldn't reach anyone by phone.
Calls were never returned.
Got bounced between Expedia, VRBO, and Vacasa—no one took responsibility.
Finally got an answer, only to be told I could cancel—but lose 50% of my money.
They trapped me in a non-refundable nightmare and used their own lack of responsiveness to run out the clock. A perfect scam.

4. Shady Refund Policies – THEY KEEP YOUR MONEY NO MATTER WHAT
Once I realized I had been scammed, I tried to cancel immediately. But Vacasa deliberately ignored me long enough to say, "Sorry, you're past the cancellation window!"

Even after forcing a cancellation, they refused to refund more than 50%, meaning they got paid for providing me absolutely nothing.

5. AVOID VACASA AT ALL COSTS
Vacasa is not a legitimate vacation rental service—it's a full-blown scam operation. They:
🚩 Trap customers in deceptive bookings
🚩 Overcharge beyond what was originally shown
🚩 Let hosts disappear without accountability
🚩 Refuse to provide real customer support
🚩 Steal money through their sham refund policies

If you see a property managed by Vacasa—RUN. If you've already booked, CANCEL NOW before it's too late. Vacasa does not care about customers, and they will absolutely screw you over.

🚨 I am filing complaints with consumer protection agencies and warning as many people as possible. VACASA NEEDS TO BE SHUT DOWN. 🚨