VitacostReviews 417

One star for lower price. Watch this site like a hawk, for errors. The site will add products to your order from previous orders. If you leave and come back to your existing order it takes away discount. Each time you have to check it is still there. I have put in send to my billing address, only to have it sent to my old billing and no matter how I showed the error had to arrange to drive to my old address to pick up a very heavy box. They charged me (pending) for a gift order on my credit card and told me there was no record of it. I called because I didn't get a confirmation after placing the order. I know there was no record. Duh! They suggested I reorder. I find the incompetence at a level previously unmatched in my online experience and I've ordered directly from other countries where English isn't the first language. Don't get angry with the person who is incompetent though, they're really sensitive. If they talk to you in a soft voice and say " sorry", you'll be expected to jump through hoops and apologize for their blunders. If you still want to shop at Vitacost, I suggest you take screenshots of your completed order, track the charge with your bank and keep good records. There's a good chance, you may wish you had when you need to dispute charges with your bank card.

I've been doing business with Vitacost for many years. I gave them a LOT of business. But if in a rare instance you finally need to return something or receive a credit because of something that's not your fault? They turn the other way. VERY poor business ethics. After all of the money I spent on Vitacost in all of these years, I received a bad product and they pretty much say, 'screw you'. Another time about 10 years ago, I received a unsealed product and they finally did issue a replacement, but they indicated it was a one-time courtesy gesture. ONE TIME COURTESY? It was NOT my fault! Normally courtesy gestures are given when the customer makes a mistake. Terrible.

I've been doing business with these people for years and HAVE BEEN generally satisfied. No more!

I placed orders for a product I've purchased many times before in mid-September of 2021. They acknowledged the orders and placed pending charges with PayPal.

Having heard nothing three weeks later, I entered an online chat only to find out that the orders had been cancelled, "Without any reason given." I was assured that the PayPal charges would also have been cancelled.

When I checked my PayPal account all of the charges (there were three orders) were still "PENDING". They have NOT been cancelled.

I disputed the charges with PapPal and they will contact Vitacost about the issue.

I don't care how that turns out. I'll just dispute the charges on my Chase Bank credit card if they are put through and let Vitacost fight it out with THEM.

As for me - I'll not do business with these turkeys again.

Worst customer service ever. They do not stand by the products they sale. I had an unopened item. Still in the shipping box and they would not issue a refund or exchange. This order was for almost $200.00. It was a product I found out right after reordering that it was causing a horrible allergic reaction. They would not accept the return at all.

Cancelled order on me, "out of stock" however they never notified me. Order in my account stated "processing/ pending" customer service rep argued with me and told me I was notified and that order states cancelled as I was staring at it on my computer. Anyhow, waste of time, now I have no dish soap :(

I have been buying products from Vitacost for 8 years and find their customer service to be excellent. Shipping is super fast and they have a variety of high-quality organic foods at reasonable prices.

I ordered just some real expensive vitamins at the beginning of July. Today again contacted vitacost for the 2nd time. Shipment still in process and they told me international shipping terms will take 70 days according to their policy? This is totally crazy. I ordered more times before but always fast delivery before the covid-19 pandemic! Never ever again for me! Ordered more vitamins a Iherb and other stores later this month and got them all within a week after ordering.

It is very dangerous to buy from this company. The site has very weak security, my account was hacked, someone got over $400 order from my account using my credit card. Vitacost didn't even informed me about suspicious activity on my account, and when I noticed that, they was rude to me and said they can not do anything about it. I stoped to buy from them. A few days ago I made another order, I receive confirmation email with order number. On their website it said, they a 1-3 days behind in processing. I was waiting for 10 days, then called them, and they told me that they have cancelled my order! They couldn't give me good explanation why it was canceled. One rep said that they send me some confirmation email I didn't answer, when I spoke to the manager, he confirmed that no any confirmation emails was sent to me. They just cancelled! This company just a joke!

While I've only ordered once from this company, it was a good experience and based on that, I will order again. Also, I do not get bombarded with a host of emails. I do receive one every now and then but they do not send out 5 a week like other companies.

So, so far so good, thumbs up. :)

I find Vitacost to be the best of the online vitamin stores. They have the largest selection of the things I consistently buy and their shipping is super fast. I've never paid for shipping because my orders are always over the free shipping threshold. Only once have I received the wrong item and it was handled easily through their online system. They did not require that I ship the wrong item back and they promptly shipped out a replacement. I have never had a need to call or avail myself of their customer service beyond this one issue and it was handled promptly and to my satisfaction. I couldn't ask for anything better.

I was a long time Vitacost customer - never again. My recent order was sent to the wrong address despite my updating my address book with my new address and deleting my old address. I was charged $31 and when I called to request a refund or replacement, I was rudely told it was my fault and they were going to do nothing. I was treated as if I was trying to defraud the company. Instead, I've been robbed of $31 by Vitacost. Good products pricing - horrible customer service. Never, ever again will I use this company and I will make sure everyone I can reach knows why.

I was browsing their website. When I clicked on a product, a box with a coupon code appeared with directions to enter it when checking out for 20% off. When I tried using that code I got an error. I called in and was told that that product is not eligible for the discount and that there is an error in the system causing that box with the offer to appear. However, I was told that they will nevertheless honour it and that I should complete the purchase and that I will receive a credit for the 20%. However, I never received the credit and when I call in they refuse to assist. I asked them to cancel the order and they refused.

I ordered NUTRIENT 950 Vitamins WITHOUT vitamin-K as my endocrinologist said It is not appropraite for me.
They sent me the vitamins with VItamin K and I did not break the seal.
I used their chat box and luckily, I sent a copy to my email.
The person wanted pictures of the bottle, the expiration date and lot #.
I wanted an exchange for plain NUTRIENT 950 and requested a return shipping label.
They kicked me out of the chat and closed down my profile in 30 seconds.

I read the chat to VISA over a recorded line, and they processed the "DISPUTE" in the moment.
Talk about unreasonable to a long time customer who gave them another chance.
The last order ended up in a puddle overnight.
#NeverAgainisNow

Jessica and Nyoka in their customer service department are the absolute worst. Our family has been shopping with them for a dozen years, spending thousands as repeat customers. An order recently arrived damaged and they wouldn't send us replacements, stating that we need to contact UPS. Dealing with Jessica and Nyoka was the most unpleasant experience ever. They give zero effort to customer service. What a way to treat a loyal customer. Will never shop with them again, and I urge everyone to stay away by a mile.

I got scammed big time by this website. It was my first and last purchase with them. I purchased omega 3 supplement that never arrived to me so I contacted their customer service several times, but they say they are not responsible and not willing to issue a refund. I tried to write a complaint to BBB, but they still didn't care and never agreed to issue a refund. My money is gone now.

This morning I was advised that my order that had shipped, was returned as could not be delivered as addressed. There was nothing wrong with the way it was addressed and it was correct. If they had an issue, why didn't someone contact me instead of returning everything?
This was my first time using Vitacost and it will be my last!
No mention made of returning my $60 + dollars.

The day after I wrote this, I was finally able to contact the company. No one could explain why the order was returned and a second order is on the way. I'll let you know if I receive it. The CS personnel was very kind and very helpful. We'll see what happens!

My order was placed on 11/25/20 and was given a tracking number by USPS but they had not received the items from Vitacost. Today is 12/3/2020 and the situation is the same. I have emailed this company, tried cancelling the order for a refund on their site to no avail. I have tried online chat to cancel, and am now waiting indefinitely on hold on the phone and no one will answer after 18 minutes. DO NOT USE THIS COMPANY! Additionally, this was ordered during a Black Friday sale. I have just purchased the same items through Amazon and have paid less than through this company with so called "Free Shipping" and a Black Friday sale! This is so much bull$#*! and a complete rip off.