Vitacost

I orderred a product from Vitacost with promised delivery in 30 days. After it did not arrive I was then promised delivery in 60 days, and after another non-delivery I was then promised delivery within 75 days or I would receive a refund. After waiting past the 75 day deadline and without product being delivered Vitacost decided to refund to me 75% of my cost. So not only did I never receive the product that I paid for within the various and extended time limits Vitacost promised, I also was charged more than $10 by them for my inconvenience. I urge anyone interested in ordering from this company to please, for your own sake, find some other more trustworthy company. They are using shameful and likely crooked tactics to bilk customers of their money. You should NEVER order anything from Vitacost. A 1 star review is one star too many!

I placed an order for the first time with Vitacost and upon receipt, opened one of the 4 bottles and stored the remainder in my overflow storage box. Today I went to open the last bottle and found that it was not the product I ordered. Note that I understood how a mistake like this could be made as the product was from the same manufacturer in the same size and color bottle but it was not the product I ordered. I contacted Vitacost thinking that they would simply credit me for the mix up as I was going to place another order with them but they refused stating that it was my fault for not noticing the mix up when the order arrived. I will no longer be doing any business with a company that makes a mistake and then blames the customer and refuses to make good on the error.

I live in Canada. I placed an order for Digestive aid capsules on Nov. 15/2015 with Vitacost for the first time. I was hesitant regarding having the items shipped to me in Canada worrying that I would be charged further costs e.g. duty, extra postage etc. I read in the online reviews that this did happen to others who placed such orders. However the parcel arrived today Nov. 19th by Canada Post as I was told it would be delivered by them and received exactly the order I placed.
I was impressed and pleased by how well the this transaction played out especially being given free shipping and an additional 10% discount on my purchase. I will definitely order from Vitacost in the future.

I have ordered products from Vitacost for the past 8 years. I am very happy with the selection of products and 15% off coupons either mailed or through email. I only order when I get the 15% off. I do compare prices and save money on all items I order. In all the years I have been a customer, only once did they send a wrong item. (Sesame seeds instead of himalayan salt). They refunded my credit card and I kept the sesame seeds. Orders have always been delivered to the correct address in a short amount of time (3-5 days) and items are packaged very securely. I often order items in glass and have never had a broken bottle/jar. I would highly recommend Vitacost!

I then talked to customer service who told me that the code was expired even though I had signed up for it ten minutes prior. He then offered me 10% off. This is the second time this has happened to me exactly the same scenario. Vitacost is scamming you. DO NOT SHOP HERE!

I placed an order with the company and received an empty box. I spent 10 minutes on hold to talk to someone about this. When I got a representative, I didn't even get an apology. Her response was, "Wow. That's something." If you check on the BBB under complaints, apparently, this isn't an uncommon thing. Waiting to see if I actually get my refund. Glad I used PayPal.

It doesn't look like Vitacost offers any instant refund as they claim, I order some juice and honey, and the safety seal wasn't secure so I wasn't going to consume all that. And I was told to go through the online system for refund, and next day, I get an email to send those items back and had to wait almost a month for refund. And the other time, they refuse to offer me refund for damaged items, after sending them pics, and they never responded to my emails... going back to iHerb. Vitacost fraudulent company... anyone else with similar experience?

One hour I placed my order, I tried to cancel my order by chatting. In this pandemic condition my daughter (receiver) decided to come back home quickly. He said he couldn't do at that stage and would request a refund after invoice issued. He promised he will send e-mail notification. After 5 days I got the email my order had shipped. I called them and they said my refund request did not go through because I must cancel within 15 mins. They changed the rules according to this pandemic condition. The handling time delayed 4-5 days and no returns because of associates' safety. In this exceptional condition, this is an acceptable customer service.

I received my order with 2 missing items.
Called customer service and was told that they will reorder the items.
After almost a month a new package was delivered from Vitacost with an item that I've never ordered, and I am not familiar with.
What a disappointment of a company.
Such a waste of time and aggravation. I will never work with them again.

I have been using Vitacost for the past 27 years. They advertise20% off on all supplements herbs and vitamins. I did not get it. They only gave me about 12% off and the company would not correct the situation. I will not do business with this company again because of their misrepresentation and not caring for their customers.

Have been using this site for years now, going in through ebates.com to get cash back, and using a card that gives cash back, practically free! But their prices are excellent for everything from vitamins/supplements to groceries to personal supplies. Shipping is free after a certain dollar amount, not much, and shipping is fast. If something is dented or damaged, they are very good at replacing, but it rarely happens. Just about everything is discounted and their sales are super! Free samples too. Would highly recommend you try this place out, get a member to refer you and get extra benefits, no this is not a club, there is no obligation or any kind and no minimums or repeats required, it's just a web site that is dependable and honest.

I ordered items from Vitacost on 6//6/23 and I noted today 6/10 that they were "still processing" for my order and were told by Glenn on chat: "Upon checking, this order is currently on hold and we need to confirm billing details to proceed." I did not receive any email from Vitacost asking for additional info nor was any email in spam. I am very disappointed that Vitacost did not contact me nor ask for any "details". I can order these products from Target and pick them up in 3 hours. Vitacost is usually good and I receive my order within days.

I order many things from vitacost as they have good prices. Quit often they run specials... such as buy one and get half off a second. Also if they run a half off special you can also use an online coupon getting an even greater value.

Don't ever order canned anything from them- the cans arrive dented- badly so in y case, even though the badly dented cans were wrapped in many protective layers. So... the cans were dented BEFORE they were wrapped. When I asked them to replace two of these cans, my replacements arrived - one of the cans was badly dented. I ended up throwing out three dented unusable cans. What a waste. I'd rather pay more and bring home intact merchandise

I have been a customer at Vita Cost for years. Since the transition to Kroeger customer service has gone down in standards. I have spent the entire day asking for manager and supervisors to resolve my problem with their customer order taker over the phone. The customer rep. By the name of Cynthia and Malik and another male who I did not get his name has really crossed the line. Rude and hanging up the phone each time. They took my order, and I never received any confirmation. They took my credit card, and they can't find my order. Cynthia was being very rude and start letting me how much she is educated and way out of line has nothing to do with her customer service in finding my order. She started screaming at me behaving very unprofessional on the phone. She still can't locate my order. I am not sure why they can't find my order if they complete my order and take my full credit card information over the phone. But no trace of me placing an order. I spend the entire day seeking a supervisor and yet I can't get in touch with a supervisor. They keep giving me the run around and keep sending me back to the order line. Horrible customer service. Dreadful. I would like the CEO of Kroger Rodney McMullen to investigate as to why this poor customer service which I never had before.

I had old account I was unaware of when I placed order with this company. I saw old address on form and changed this, at least 3 times. Seemed to change until order was placed and I saw it going to a house I sold 6 yrs ago in a state 1500 miles from where I now live. Since I could not change on line I spent over an hour waiting on phone to talk to someone who said they would make sure it did not go to old address. Several days later I got tracking number showing it was going to old address. Not only that but it would not get there for more than 2 weeks and they could do nothing about that. They refused to cancel order and refund my money. I talked to UPS and was they could change destination but that may incur a fee. I could not change as I am not sender. I have tried everything to get this company to respond; now I am talking to an attorney.

Hey everyone I ordered a product and they sent me confirmation email, product was not correct, I replied immediately ( literally 10 minutes later) to fix it but no response 24 hours then called the customer service, lady told me i will stop the shipment and refund your money, I got a confirmation email about refund, but I received that wrong product and no refund. Called back they were like we are sorry we had a technical issue and we are doing refund now. And again no refund. Last call I talked to manager his name is Wayne, never listen to me and he told me they decided to not refund my money. I asked why, no explanation. It seems they are a scammer and I don't recommend this website.