The customer service experience I encountered was truly disappointing and frustrating. The customer care representative was unable to resolve my query and lacked the authority to escalate the matter to a manager. I was informed that there was no team lead available on the premises. Furthermore, I did not receive any communication regarding the expected delivery time of the product, nor was I provided with a ticket number via text or email.

In a time when India has achieved remarkable feats like landing on the moon, it is disheartening to witness reputable companies struggle to fulfill a basic product delivery over the course of months. Such a situation is nothing short of exasperating. Particularly disheartening is the fact that a well-regarded company like Wakefit is associated with such subpar customer care.

It appears to be a recurring pattern that once companies attain a certain level of growth, their attention shifts away from prioritizing customer care—a trend that ultimately leads to their downfall. A prime example of success, Amazon, owes much of its triumph to its exceptional customer service.

Regrettably, the management, including individuals like Ankit and Chaitanya, seem to have taken a backward step by neglecting to invest time and effort into delivering quality customer service. Despite the claims of over 800,000 satisfied customers displayed in Google search results, the reality of poor logistics management and dismal customer care paints a contrasting picture. It is imperative that substantial improvements are made to the customer care system before more customers find themselves facing similar frustrating experiences.

Rating the experience with zero stars across all categories is a testament to the profound disappointment felt. Instead of tarnishing its reputation by associating with brand ambassadors like Ayushman Khurana, the company would be better served by directing investor resources toward enhancing the overall customer experience. It is regrettable that Ayushman Khurana, as the brand ambassador, isn't exposed to the inadequate service provided to customers.

My interaction was handled by Manohar.A. The ticket ID associated with my concern is #*******, and I am genuinely appalled by the abysmal level of customer service I have received.