If it wasn't bad enough that stores started charging their "Paying Customers" what started out to be 5-cents/bag, using the LAME-$#*! EXCUSE that it's would make ppl more consciously more aware of the environment. Either bring your own bags or be punished by having to pay a fee for ours. It PREPOSTEROUS!

These shysters now want u to pay $2.45 for one of their ugly, blue, cheap fabric Walmart bags that isn't even worth 2-cents, much-less 2-dollars!

IF, you happened to forget your reusable bags at home, like the naughty, inconsiderate customer that you are. Ur just gonna have to PAY a ridiculous, out-of-control price for Walmart, a MULTI-TRILLION dollar per year business, to provide you with one of theirs!

Some crackhead in upper management is CLEARLY the one making up these ridiculous prices at the behest of of the greedy $#*!ing, bottom-feeding SCUMBAG CEO's of the company!

It's not even a courtesy or a token of appreciation anymore to provide bags after spending most like hundreds, if not thousands of dollars a MONTH in their store for Christ sakes!

Well, I've had enough of this BULLSH*T! With food, ALONE, being so expensive as it is, and then they're gonna tax u even more by making customers pay $2.45-PER-bag! That, ladies and gentlemen, is a STRAIGHT-UP CRIME.! They are literally ripping off Canadians, n we've all been dumb enough to fall for it.

I KNEW, as soon as they started charging 5-cents for bags, that it wasn't gonna stop there, and I was right.

I love when I'm right, and guess what else I'm gonna be lovin.?... I ain't paying for no more f*cking bags! Call the cops over $2.45. Go right a head!. I live in a border city, and it'll be the LAST time I'll EVER shop at Walmart Canada. As a matter of fact, I'll make such a huge scene about it,. It'll probably end up on the 6 o'clock news! Lol. And rightfully SO!

****update number 2: same crap different day. I was right to be skeptical. Woke up today to another cancelled item, no explanation. Refund to my bank card but no refund for my gift card. So its going to be another week wait at least. I'm so over it I've been stressing over this stupid phone for over a week. Now I get to go to work with no phone and a new born at home since walmart had this "great online sale" that I wont even get to use since they wont honor the original sale nor do I want to. When ever I get this refund back I will be selling it and taking the $60 hit because I CANNOT STRESS ENOUGH I do not want to deal with this head ache and sad excuse of a reputable company again. Hopefully some people take this review to heart and i save them the time and hassle. NEVER AGAIN! Walmart should be ashamed of themselves.

**update: I got my refund 8 days and 2 escalations later. I feel like if I hadn't bugged and bugged, emailed corporate it wouldn't have got done for a long time. I will change my rating when and if I receive my phone, I'm still skeptical after this whole experience.**

If i could write down -******* best believe i would and looking at these comments everybody is experiencing similar problems. Customer service is a joke. They place me on hold and just kept me there. They've owed me almost $400 for the past week. Its all games when you call, just the run around. They dont give any proper information out. They dont tell you if you use a walmart gift card on the walmart website, to use at least 1 cent of another patment method or it will cancel. I order a phone and the next day i wake up to a refund in the form of another gift card, no explanation. I reorder the phone with the gift card the sent me back because i wasnt trying to miss the sale. This one just gets cancelled nothing about a refund. I call and they say they are giving me my refund. They dont send anything about the gift card yet. They actually send me an email telling me to use the same payment method and everything which would of screwed me over again if they had actually refunded me. They dont say anything about the gift card until the third time i call, then they tell me that i cant use just a gift card online. They say thats the reason why i cant get my refund right away because of their error, with their gift card, on their website. Theres a second sale on and the phone i should already have is $40 more. The way things are going now they are just going to hold it off until the sale is done and ill be stuck with a useless gift card to a useless company. I really regret not getting a cheaper phone from amazon or even paying 100 more for the same phone. At least i would have it and customer service gets stuff done if need be which ive never really needed. Walmart is supposed to be a reputable company but they are jokes. I ask for corps number and they give me the wrong one. AMAZON IS THE WAY TO GO!

This was to replace an item that arrived, after a week of waiting, broken, which was a separate call. A shipping order I placed in the first place because I couldn't figure out same-day delivery, and exhausted a favour asking a friend to pick the item up for me in-store - they grabbed the wrong item, had to return it, and I ended up ordering online.

Re: returning my broken item, with no direct replacement options, I got the answer "that's just policy" from the first person repeatedly; this confused me given contradictory language on the FAQ page, but didn't feel like much pressing the circular logic of: we don't do that because of policy, the policy being: that we don't do that. The third person I spoke to did check my previous logs and actually told me_what_ policy was being talked about, but it would have been a lot less strenuous to hear that in the first place.

After completing my refund call, I had one of the most frustrating customer serve experiences of my life trying to get someone to tell me how to get same-day delivery through browser. Entered from a google search to a product page, where it stated I had the option of same-day delivery...but got no trigger link or button to opt-in between there and the checkout. Turns out you have to start from the main page and select a time before even beginning? I had been operating under the assumption time selection would happen after selecting same-day delivery as the method, as it works on other platforms. I was literally just asking: how do I start this process? I know the item is available, and I am in range, but I don't know how to make it happen on the website.

If someone had just said: starting from the home page, select____. Or said: I don't know how to direct you in the browser, but I can in the app, please download.

No matter how clearly I stated I just needed help finding the opt-in or button, I got answers to questions I wasn't asking. The closest I got to help was incorrect answers stating: my delivery would be coming from a store in another city, so it couldn't be same day (it wasn't)?; my account was inaccessible on their end (there was no reason my account needed to be accessed for this); the item I was trying to order wasn't available for same day (it was, and said so on in front of my eyes).

As a disabled person with no car, remote help is so important. When people get delivery, they're usually doing it for a reason - that "convenience" is crucial when you're sick and/or juggling other responsibilities. Providing accurate clarification, or making things right when they go horribly horribly wrong is really important.

Eventually figured it out myself, but it would have been nice if there was some kind of rebate or code offered to make up for this absolute Kafka-esque nightmare that took several hours of my life. At the very least a rebate equal to the cost of 1 immediate delivery order charge, to set me right, which would have been nice to receive in the immediate aftermath of a broken order, but especially after the series of call that felt like beating my head against a brick wall. Like a lot of people accessing this help: I'm not looking to profit, I'm just looking for things to not go_more_ wrong and it is - and was - exhausting.

I dropped into my Wal-Mart in Airdrie, AB today. I was delighted to see that Wal-Mart had a couple of Check-outs open for people to actually have someone scan my items that I bought. It would have been even nicer if there were a "Bagger" on that same Check-out.

Wal-Mart lost a lot of customers once they went to Self-Check-outs! And they wonder why "theft" from their stores is now at an ALL TIME HIGH. Wake-up Wal-Mart - you caused this problem. You gave people and inch and they will always take a MILE every time!

You thought you were going to SAVE money by making the general public do all the work that your employees use to do. STOP...give your head a shake.

This whole "self-serve thing" took away any CUSTOMER SERVICE that Wal-Mart may have had and just ruined any good reputation that Wal-Mart also may have had. I know many people that have just refused to go back to Wal-Mart once the whole "self-serve B.S." started happening.

Self-serve is often very frustrating; most people DO NOT enjoy scanning their own groceries or other items especially when they are in a rush and then have to stop and look up items like produce etc. This "self-serve thing" does NOT give the majority of the public a warm and enjoyable feeling about shopping at Wal-Mart. It is COLD, IMPERSONAL, FRUSTRATING, and to top it off Wal-Mart lays off all this staff so that they can make the general public do the work for them. How ridiculous is this?

Wal-Mart doesn't decrease their prices because they now have the general public doing their work for them? Wal-Mart you have LOST a ton of dedicated Wal-Mart Shoppers by pushing this "self-serve" business onto your consumers. So when you have to start closing your doors due to losing money (due to theft) and also due to many customers just stopping coming to your stores - you may want to re-think what you have done and get your head out of your butt and get back to "old fashioned Customer Service"! Go back to manning your check-outs with friendly knowledgeable people along with baggers and start making your customers feel like you want them in your stores again.

You are pushing people away and Amazon is starting to look more personable than Wal-Mart. This is NOT the first time you have heard this type of review and it will not be the last. MOST people just HATE what you have done to Wal-Mart and you are not only having a high level of theft in your stores but you have a ton of people that are just NOT coming back to this impersonal cold atmosphere that YOU are responsible for providing to your once loyal Wal-Mart customers.

It may already be too late, Wal-Mart needs to go back NOW and make Wal-Mart even better than before or simply just close your doors and Amazon could likely use another warehouse.

It will be sad to see you go Wal-Mart but you did this to yourself! Sometimes you need to listen to your customers - or what is left of your customers. Good luck Wal-Mart - do the right thing!

Ordered one specific $35 item from Walmart.ca.
Ordering it was easy. Ordered on a Sunday night. Got updates saying it was shipped.
I work from home and am taking care of our one year old. On Thursday got an email saying item was delivered.
I was home all day on Thursday, we have cameras at every door.

This is where things went off the rails.
I tried the online chat on their website. It took 4 attempts to get that to work.
I told them I was home all day and nothing was delivered. Was told that since their 'delivery partner" confirmed and had proof it was delivered the online chat could not help me. The only way I could get help was to call in.
Their own website said it was a 45min wait on the phone.

When I finally got a hold of someone I was told the same thing. That their delivery partner had proof of delivery to a brown door.
Only challenge is that all of our doors are green.
Then I was told I should go door to door and look for my package at neighbours houses. Odd that I should do that since they insisted it was delivered to the right house. On top of that we live on a rural street with no direct neighbours.

Next up I was sent an email telling me I need to print off a form called an affidavit, sign it, scan it and send it back to get a refund.
Then they would investigate. Never telling me what that meant.
We have no printer. They told me to go buy a printer just to sign their form. They offered no e-sign capability.
They never offered to send a replacement item.

Then the phone calls started from an unknown number, It would never ring on my phone, just leave voicemails.
They would say the same thing. Sign the affidavit and send it back to get a refund. No call back number or extension.

Then several days later on Sat the item was delivered. Got it on video via our house cameras.
I sent them several emails telling them I will never ever shop online with them ever again.
Telling them that the item was delivered on the Saturday by their delivery partner.
All they keep doing is calling and emailing me back telling me to sign the affidavit.
They are ignoring all of the information I have provided. They don't read any of the emails I send.
They basically didn't believe me when I told them nothing was delivered on the Thursday and they still refuse to acknowledge the facts.

Just don't ever spend any money with this company online.

01/13/2023 Place order at 4:59PM - Same day received email at 9:32 PM package delivered! Ummmm I was told delivery would be 02/03/2023. Welllllll I looked outside with great disbelief because we have 2 large dogs, live on a dead end street and are the only home here and you cannot come down our street without dogs barking never mind go on our property - NO PACKAGE! - next day check outside NOTHING! - Call Walmart - Rep said delivered from USPS and told me it came from China! I said that's impossible to get pkg from China to USPS and to me in 4 1/2 hours and I was told if I had no return I cannot get credit - WRONG! - I said I'd stop CC payment then told he'd put in credit and send me an email to confirm - it never happened - Called 2nd rep he TOLD ME impossible for a 4 1/2 hr delivery BUT cannot credit me without a return - STUIPID BRAIN DEAD REPS - Stopped payment on CC and tried different customer service number they got me a credit within hours YEAH YEAH USA. SO BE CAREFUL MY 1ST & 2ND CALLS WERE CHINESE REPS NOT USA THIS IS VERY VERY POOR SERVICE ON WALMARTS PART - So Walmart needs to look into this and have ONLY USA REPS HANDLE ORDERS FROM THE USA NOT CHINA REPS - MY TRUE FEELINGS ARE OUR PREZ BINDEN KEEPS GIVING OUR COUNTRY AWAY TO CHINA WE WILL HAVE TO DEAL WITH THEIR RUDE UNBUSINESS CONDUCT ON EVERYTHING BECAUSE THEY "OWN US" THANKS TO BIDEN AND HIS ADMINISTRATION. BUT let me also THANK Walmart for their USA customer service - NO COMPLAINTS ON THEM.

After sending pictures to print, got pishing after pishing email, hasnt stop since. In one location, the guy in charge of the shopping cars, was after me trying to convince me to bring his family from South america, he was very anoying and bulgar, just stoking on people at the entrance and trying to interact in a personal why with customers. They put sensors on items, but the new self-service cashes does not have nothing to desactivate them, there is almost no one chequing the customers that sound at the exit, so they don't care about theft. Las time that I tried online shopping at Walmart Canada: which never work before, they took the order, I did my online order and paid arround noon, Walmart was suppose to deliver the next day, I got the confirmation and i got the charge on the credit card. The next morning, I saw an email, that was send by walmart at 1:30am in the morning canceling my order, telling me as an excuse, payment issues. My banc said the opposit, the bank claim that it was reverse by a Walmart employee... When I call Walmart, as i was waiting over the phone, I got another email from Walmart confirming again that I got charge for the same grocery order again, without me asking or me doing it. Minutes later they cancel again... My card had no problem, the limit was fine, the transaction actually past, but they cancel it, no idea why and in store and with other retailers, the credit card work as usual, so is still a mistery tome, but they even cancel orders and tell lies to their boses to not complete transactions, I do trust my bank better then trust Walmart and those wirs things only happen with Walmart, best advise, shop online elsewere.

ORDERED SOME ITEMS THEY SAID DELIVERY THE NEXT DAY THEN PUT DELAYED ON IT SO WAIT THRU THE WEEKEND BUT NEEDED FOR THE WEEKEND PLUS A DAY LATER THEY PUT ONE ITEM NEEDED TO WORK WITH THE OTHER ITEM OR IT WOULD WORK FOUNDUE DISH WITH FLUID FLUID- DELAYED TOLD BACK ORDERED BUT STILL DONT SAY THAT ON THEIR SITE LETTING OTHERS ORDER GO THRU THE SAME THEN THE DELIVERY DELAYED SO CALLED TOLD THEM TO CANCEL THEY DIDNT THEN CALLED CAN PAR (THE WORST DELIVERY ON THE PLANET) AND ASKED AT 9 AM TO RETURN TO SENDER DONT DELIVER MONDAY TUE ECT WHENEVER THEY DECIDE TO HEAD TO MIDLAND ONTARIO (THEY DONT ON A FRIDAY) BUT THEY SAID THEY WOULD THEN CALLED WAL MART CUSTOMER NO SERVICE THEY SAID THEY WOULD CANCEL THE NOW BACK DATED FIRE GELL FOR THE FONDUE DISH THEN THEY SAID I WOULD HAVE TO JUST WAIT IF THEY CAME ON MONDAY"" AS IT SAUD DELAYED DELIVERY AND TELL THE DRIVER TO RETURN I SAID I CALLED THEM THEY ARE RETURNING SO TO DOUBLE CHECK I CALLED THE CAN PAR AND THEY HAVE IT NOW GOING OUT TODAY I SAID THEY DONT COME TO MIDLANS ONTARIO FRIDAYS SHE SAID WELL WHEN THEY COME JUST TELL HIM TO SEND BACK REFUSE THE ORDER SO I SAID I TOLD THEM TO RETURN TO EBOTICOKE WHERE IT CAME FROM AND ASKED THIS MORNING THEY SAID THEY WOULD WHY IS IT BEING DELIVERED NOW,,,, UNREAL SO I SAID YOU MEAN I AM TO WAIT HERE ALL DAY FOR THEM TO MAYBE DELIVER WHEN I ALREADY ASKED TO RETURN THIS MORNING BEFORE IT WAS SENT OUT SHE SAID YES I SAID OH AND IF THEY DONT AS USUAL COME TODAY I WAIT ON MONDAY TO HAVE THIS MAYBE DELIVER TO RETURN IT SHE SAID YES... PLUS I DONT GET MY MONEY RETURNED TILL ITS BACK TO THEM THEN 5-7 BUSINESS DAYS AFTER THAT UNREAL SUCH BAD SERVICE LIKE NO SERVICE FOR THE CUSTOMER THEY HOLD YOU AND YOUR MONEY HOSTAGE IN YOUR HOME WAITING AND WAITING AND MANY MANY PHONE CALLS... SHOP IN THE STORES IF THEY DONT HAVE IT (WHICH OUR WAL MART MARKED UP PRICES MORE THAN THE FLYER AND NOT STOCKED SHELVES) THEN YOU DONT NEED IT

This is a NO STAR review, but the website forces you to put in at lest 1 star. I'd put in negative 10, if I could.

I pre-bought the Summer Waves 18FT Elite Rectangular Frame above ground pool from Walmart Canada in April 2022 - Order #*******723. When I was able to fill the pool, in late May, it was found to be leaking at a seam at the bottom of the pool, after putting in $150 worth of water. When I returned the pool, Walmart told me that they would refund me as soon as the pool was received by their return center. The pool was picked up on June 14th. I called Walmart Customer Service 3 times over the next 3 week to ensure that they had everything they needed to refund my $1000+ dollars, to which they assured me, time and time again, that they had everything they needed and I just have to wait 15 business days for my refund. On the 15th business day, I called Walmart Canada Customer Service and was told they needed me to send the courier pick up receipt as they did not know which warehouse the returned item was taken to. Unbelievable! I sent it and they said they had to open an investigation and could I call back in 24 hours. I did and they said they needed 72 hours to complete the investigation. I just called again, as it has now been 72 business hours - 3 weeks and 72 business hours, and they said there is NO UPDATE AND COULD I CALL BACK IN ANOTHER 72 BUINESS HOURS! This is incredible! Tomorrow it will be 1 month since the pool was picked up and still I do not have my money back for this faulty product. NEVER WILL I SHOP AT WALMART AGAIN! Be warned, fellow consumers, Walmart is not following their own commitments n'or are they standing behind their defective products. Shame on you, Walmart. Shame.

We're in the car headed to Walmart, listening to a CD of stubbornly adhesive children's songs requested every time I get in the car with my four year old daughter, Jade. Her year-and-a-half old sister, Romi silently approves of her taste in music from her buckled bliss two seats over. All windows down to mediate the humidity in our air conditionless cruiser, and we're off. As we roll past construction I unwittingly mouth the lyrics to 'frog trouble' and buzz my window up to stop some of the dust from getting in. A humongous underpass is being built so drivers won't have to wait for the trains. It will take two years of unrelenting yellow metal drilling to complete this transformation. I turn up the volume. I'm belting it out now.

We're going to the big blue box to pick up a new stroller. I've been notified that it's ready this morning, and I'm not wasting any time in picking it up. Despite my strong aversion to getting excited about things for babies, I'm looking forward to this.
Once I park, I get my sweaty, rosy cheeked children secured on hip and hand and obediently call the number I was given to claim my item. (Three arms would be nice here.) The automatic doors save me from wishing for a fourth and woosh us into the cool relief of the store. I'm still on the phone and can now hear the music and store-wide announcements echoing through my speakers along with a helpful voice assuring me he'll be with us shortly.
We wait beyond the checkout area as instructed and watch the shoppers churn through with their new items. Jade stares in silent study of the operation, surely taking mental notes to up her game at home. Romi clutches me loosely but resolutely as we continue to wait.
Through the beeps and blue vests comes a man holding a box the size of a cat. He has a black moustache and brown skin and wears a slightly bemused expression. We say hello and successfully match who I say I am to the name on the box. Then we share our disbelief that the stroller - despite being called the 'mountain buggy mini' - could fit into the light box in his hands. I half-hope-half-joke that it could be a very compactly folded stroller and he gives me an apologetic look and suggests we find out. I set my baby down and crouch beside him, the box in the middle of us, now all four at the same eye level. I tear into the package, sure at this point that it could be a wheel or two at most.
I rip into the inevitable and reveal… a kitchen pot.
Not even a nice one.
We look at each other and he shakes his head, already apologizing and expressing his confusion. After wondering together for a while what could have caused this mix up, we come to the conclusion that things get mixed up sometimes. He swiftly cancels my order on his phone, and suggestapologizes that I order again. I redundantly ask how and he generously waits as I order exactly the way I'd done a few weeks ago.
Having a bit of a bargainer's heart I ask him if it's possible to have it shipped straight to my house this time for the trouble. He asks me how much that would be, apparently having a bit of a bargainer's heart himself, and I go through the prompts on my phone to input my address and see what kind of shipping refund I'm looking for after all. My girls stand quietly by my side, Romi clutching my skirt and Jade watching the pot, maybe waiting for it to turn into a stroller. The man's phone rings and he leans towards me, his bottom teeth, straight and close, showing as he speaks, and asks if he can 'take this call'. I'm surprised at the question but say of course, and go on completing my order beside him. After a minute or two of helping someone else, he ends his call and asks how I'm doing. I tell him that as it turns out, my order qualifies for free shipping and it must have all along. I won't have to come back. We smile at each other like we both got away with something and say goodbye.
I hoist my baby up on my hip and take my other daughter's hand. As we re-emerge into the heat of the parking lot I suggest to Jade that maybe we should have taken the pot after all and pushed Romi around in that. She gives me a chuckle and we get back to our hot and happy car, ready for more frog trouble.