Pepper has a rating of 1.5 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pepper most frequently mention customer service, and return policy problems. Pepper ranks 113th among Underwear sites.
It seems like all the issues are when you purchase outside the US. I had a seemless experience - ordered several sizes, ended up keeping the size the site suggested (34AAA). Returned the others and was refunded quickly. I even opted for an exchange during the return and the new bra came so fast. Highly recommend if purchasing in the states. My daughter loved the Zero G. $60 for a bra is only slightly higher than their competitors, so the price wasnt a turnoff - especially when the competitor bra was a poor fit.
I ordered 2 bras and was so excited to try them on! The excitement was short lived. The fabric was cheap. There was no structure to the bras. They are absolutely horrible and expensive for the cheap product you get. Pepper is really a scam and I can't believe they're still running all their commercials on websites. I never write reviews, but I hated these that much!
I wish this company would truly promote comfort and pro small great body positivity and lose the annoying and uncomfortable padding. It makes it look like I stuffed my bra. Also the cups are slightly larger than said. I've always fit perfectly into a B cup unless someone who should wear C or D at the store stretched it out (why I only order online now). I wanted a bra with NO padding that is underwire so it doesn't ride up. Their wireless bra still rides up. The underwire is padded and slightly larger. If they fix this issue, it would be great. I hope they do so more women can be proud to be small chested.
Tip for consumers:
That these bras are super padded and you can’t remove the padding. Hopefully, they made unpadded bras (which would be what most small chested women are looking for).
Products used:
Underwire and wire free bras. Size of cups is not consistent, though.
Great fit but cheap material that starts wearing out within a month, and by about 3 months you'll be onto your tightest clip and the fit won't be like it was. Bras are EXPENSIVE, pricier than other brands so why not last longer? Because they know if you have a small chest you'll fall in love and then buy some every 3 months instead of once or twice a year. Sneaky sneaky.
Tip for consumers:
If you buy, please NEVER buy full price there’s always a coupon out there or coming up soon! They’re expensive WITH a coupon so yeah don’t buy full price.
I've searched my while life for bras that fit and never found anything - until now! I am so happy with my purchase. They fit perfectly, so comfortable and so soft. Not too tight around my body and no cup gaps. I have never felt so confident and happy in a bra before. I was skeptical at first but am so glad I gave in! I will now buy all my bras here.
I purchased a number of bras and found one that I thought would work. After wearing it all day, I found it extremely uncomfortable, I Couldn't wait to get it off. I used their sizing chart and recommendation as well to choose a size. I tried it another couple of times with the same result. I contacted customer service who asked for pictures and related their no return policy. I Asked if they'd be willing to make an exception and explained the situation. They asked for pictures and I showed them. They said it was bc of poor fitting and offered my a 10% discount on another purchase! What?!?! Why would I buy another bra? It was crazy.
They don't care about their customers. Only $. Beware!
What in the world? The material is stiff and rough, the bra itself is a skimpy tiny little thing, the color rose pink looked like an old faded pink bra. And the amount I paid is definitely not worth it. Please don't buy this bra. All those 5 star reviews on the site are fake, I can assure you.
Tip for consumers:
These bras are not worth half the cost. They have better bras at Walmart.
Products used:
None! Hated it.
Definitely flatten your breasts, and still find them uncomfortable. Ordered two sizes and both were too small but I missed the return window, despite never having worn and leaving the tags on. Didn't expect the policy to be that rigid, even for a return. WORST. CUSTOMER. SERVICE. EVER. Stay away!
I purchased two bras from Pepper's website over the holidays. I wasn't thrilled with the fit or the quality and returned one to try something else. When I went to make my return - just two weeks after my exchange and 3 days beyond the original return window - they refused. Other companies offer a far superior product at lower prices with more flexible returns. This is one customer that won't be returning. Be smart, stay away.
I wish I had visited this website before making a purchase of 3 different models of Pepper. Their design or shapes are so strange that they flatten boobs that are already small! They won't make one looks attractive at all from looking at the overall outlook whether one is wearing a dress or a blouse or T-shirt. The bras cover the outer sides of your boobs that don't need to be covered that much and the pressure from the middle part of the bra pushes part of the breasts out at the center, making it look bad from the shirt I was wearing, and I feel really uncomfortable wearing them all day. I purchased the everyday lace, the push-up, and the FeelGood Wirefree T-Shirt Bra. None of them make me happy looking at myself while wearing them. I will stay with Victoria's Secret.
Tip for consumers:
Please post all honest and fair reviews; this will help others to make decision on buying products that are not cheap.
Products used:
Everyday Lace Bralette, FeelGood Wirefree T-Shirt Bra, Lift Up Bra, but I am not sure if I want to keep wearing them.
I bought the wearpepper bundle which comes with a laundry bra bag that I did not want, I tried to remove it from the cart and it does not have the option to do that.
I reached out to their chat customer service and they were not considerate on removing the unwanted item. This unnecessary item is a separate charge that they arbitrarily add onto the bundle without them giving you the option to choose it. I would rather apply $12, (their price for the laundry bag) to another item than an unnecessary laundry bra bag that could be purchased elsewhere for less if I wanted to. Buyer friendly options is a big deal along with good customer service. For the price of these bras, they could have made the laundry bra bag complimentary. If you don't want to be stuck paying for an unnecessary laundry bra bag, don't choose the bundle. Save your money.
Products used:
Bra
The bra is very expensive, they claim they can give you true size after taking quiz, ordered & it was so small I couldn't breathe in it, tried to exchange for a bigger size but they wouldn't since apparently they do not offer exchanges, therefore I was forced to return & had to pay $20 return fee. Not worth it and very poor/ unfair business practices.
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Products used:
Bra
The bra cost $120 and the quality is not there to support this price. The fit was too small for the size I ordered and this company charged me $20 (!) for the return. Not worth it and this business has unfair business practices.
Time and time again, I've had to endure embarrassing experiences at bra shops where attendants have struggled to figure out my size. I have never felt seen or heard by that area of the beauty/fashion industry and I've never had a bra that fit me properly. I found out about Wear Pepper, took the size quiz and bought a bra a size I had never seen in the shops before (34AA). I am so incredibly pleased to say I could not have gotten a better fit. I have never experienced a well-fitting bra before without excessive padding or gaping, and I can truly say how comfortable it feels.
Products used:
Classic All You Bra 34AA
NEVER AGAIN. I ordered one, unlined ultra sheer bra. It came out to $72.89 with shipping which I thought was obscene but I have such a hard time buying bras I thought I'd suck it up and give it a shot. In the end they charged me $99.28 for ONE UNLINED BRA because there's an exchange rate they didn't mention at checkout and I didn't find out about until they charged my card (it's possible I missed some fine print about that somewhere but if they're going to tack more than 25% onto the cost of an already expensive item I feel like they should make that clear). They will not allow me to cancel my order and basically told me I was SOL and could return it if I want. Just found out they also charge for returns. Honestly I don't care if the bra fits like a dream and is made of actual gold, I will be returning it and never dealing with this company again.
I guess it makes sense for the bra to be free of gaps the cups have to be basically flat. The cups are so flat that it serves as a minimizer and flattens my boobs to look even smaller. It's comfortable, but that's about it. I regrettably cut the tags off, so I am unable to return it for a refund.
I returned a bra in the original packaging with the original tags still on it. They sent me a photo showing that the cups were damaged (I tried the bra on exactly one time, so there was no way I "damaged" the cups) and there were no tags on it. They 100% tampered with the bra prior to sending me a picture. They said they couldn't give me a refund but offered me a one time credit. My advice is that if you do purchase something and decide to return it, take a photo of it before you send it back.
Tip for consumers:
If you return something, take a picture of it before you send it out.
Products used:
Bras
I returned a bra after trying it on and not liking fit or fabric. I placed the bra, which I tried on for only a few minutes, and its tag back in the original packaging and sent it back. A month passed and no confirmation of return/refund. When I contacted customer service to check on the status of the return, an inconceivable policy was cited to me: since the tag was only with the bra and not attached, they throw out the bra, and I am not eligible for a refund or an exchange. What?! They simply get rid of the bra I paid for and I don't have my money back or the bra? After I complained, they offered me a 20% off to purchase another bra. What?! Why would I pour money into a company whose bras I don't like, who simply decided for itself that they would throw out the bra I tried to return without at all contacting me to ask if I'd like to have the bra back since their policy does not make my bra eligible for return. The strangest company policy ever.
First off these bras are highly overpriced and overrated. The quality is horrible and customer service needs help. 3 bras for $137.00 not worth it. The fit is horrible and again the quality is poor. The first bra ripped at the cup in the middle upon trying it on. The second one the underwires were different resulting in a horrible fit and pain from the digging into the sides and sternum. The third bra was just as bad for fit. There are better bras out there that are not as expensive and better quality. Overall, I did get a replacement for the one that ripped but will send that back once I get it. I would just stay away from the expense and hassle of these bras. This is my experience and others may have had better or worse but as for mine. STAY AWAY from these.
I measured 3x - even had someone help me in my measurements - ordered the size that fit my measurements only to find the bra's and underwear do not fit. The bra would be fine unless I actually move my body - bend even slightly and I fall out of the fit - the underwear are so painful as they dig into my hip and leg I had to take them off mid-day and go commando.
And guess what? No return of the undies - not even the ones that I have never put on my body. And the bra? Well - if your gonna try it out remember to not take the tag off because if you do there is no return or exchange. How do you know if it is gonna feel right unless you actually experience it in motion.
Most uncomfortable bra and undies I have ever experienced.
I attempted to purchase bras online and wanted to use the new customer code for a discount on the purchase. I was not able to apply the discount originally to the order and so I sent an email after the order to explain my difficulty applying the discount code. Instead of receiving any helpful information I received a really snarky response back saying "haha we wish we could help". They offered no solution whatsoever nor any further customer support. I fully plan on returning the order just because of the poor customer service.
I bought the pepper 3 bra bundle. Very, very dissatisfied. First bra the cup liners keep falling out while im wearing the bra! 2nd bra material is so rough that it rubbed sore on my skin! 3rd bra is ok just ok. Very over rated and if you try the bra you cant return! How are you supposed to know if you like them without wearing? 163.00 in the garbage. Thats what i think of them, Garbage...
Tip for consumers:
No returns if you wear the bra
Products used:
My old bras
I am in Canada so I went all in and bought the starter pack (3 bras - laidback lace, mesh you all, and limitless wirefree scoop; and a laundry bag) to get free shipping & duty. I did the fit test beforehand as well (gave me 32B which is what I was buying elsewhere). Overall pretty expensive - but I've spent close to this at Victoria Secret before
I could not recommend Pepper enough. The fit is perfect, the bras themselves are soft and comfortable, and I immediately threw out all my old bras because I had absolutely no idea just how terribly fitting they were before I tried Pepper
Tip for consumers:
Use the fit guide
Products used:
Bras
Worst company I have ever worked with. Their customer service treats their customers like they are idiots. I ordered a bra in a 34A, it was not a flattering fit at all, so I exchanged it for a 34A in the push up bra. The 34A pushup bra was so small the band hardly fit on the last clasp, while the initial bra I ordered fit fine?!
I tried to discuss this with pepper and they told me that "bras change fit based on color due to dyes"... like I was some kind of idiot...(mind you both bras were black so this doesn't even make sense if that was actually the case)... so pepper wants customers to believe that their bras can be up to 3 inches in band difference because of dye color...
Anyhow they refused the exchange... returning it and refusing to work with this company ever again.
Tip for consumers:
Please don't buy from this website. There is no consistency in product and the customer service is trash. Save your money.
Products used:
None.
After ordering 4 bras, I returned 3 (unworn, tags on, on time per their policy) as the style had prominent cups that peeped out over the top of the line of the bra. It was odd looking — as if there was a mistake in sewing it. And to be honest they weren't very attractive. Despite returning 3, a month after an email confirmation that my return was received I had not yet been credited for the amount. I emailed customer service and they sort of apologized and credited me for 2 of the bras. When asking about they 3rd they said they never received it and refused to credit me for it, asking if I was sure I returned it. I said, "Yep — I'm sure. I didn't want your odd looking bra, and it sounds like you're suggesting I'm trying to steal it?" Which was ironic, since they didn't bother crediting me for the items they did say they received either, until I asked for my money. And that's where they left it. They won't reply to me any more. And I'm out over $40.
Very poor response from pepper ferry they sell and forget about customers material lying with no response from team
Products used:
Wardrobe
Excellent quality, style, service.
People complaining about closed return windows should be annoyed with themselves, not the company. Pepper's return policies are clearly stated on the site.
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