Westrockpools

A warning to all don't buy pools at westrock pools. There customer service is very poor. I purchased an above ground pool on August of 2020. I was able to use the pool in the summer of 2021. I just recently opened my pool and was cleaning it and noticed water flowing out from the bottom of the pool. When i checked i noticed the pool liner had a tear. I called westrock and after being on hold three times i finally get to speak with someone named Adam. I explained my situation on how i haven't had the pool not more than a year and the liner has a tear. He explained if the tear is not on the seam its not under warranty. The tear is about an inch and a half below the seam. He said the warranty would not cover my liner. I went the next day in person to speak with him again and he pretty much blamed me for the tear suggesting that the liner wasn't properly installed and that there is nothing he can do. I asked to speak with the owner or someone above him and he stated nobody was there but clearly there was someone above him there because i saw the person talking with another customer and heard him say he was one of the owners. He then introduced me to Harry who is one of the owners, we explained the situation showed him a picture of the liner and he just said yea looks like someone cut the liner with something get a patch and patch it up and walks away. Not giving a care about my situation. So i hope this helps people decide on how to pick a pool company but don't choose them they don't care about your issues they only care when they want to sell you something.