Whoisjamessmith

I would definitely not recommend purchasing from James Smith.

James Smith have horrible customer service and are not responsive at all! I ordered a pair of slides from them on October 22 and was told it would take 2 to 4 weeks to dispatch. They also said they would update me with tracking details when it was posted. One month passed and no updates whatsoever from James Smith. I sent an email to them asking if I could get an update on my order or an estimated arrival date. A day goes by and I get an email that looks like those automated ones that my shoes have been dispatched. But no reply to my email whatsoever from them to let me know what had happened or apologise for the delay. So it seems to me like they just forgot to post my order and my email had reminded them to post it. I believe if I didn't email them at all I would most likely still be waiting on my order. Extremely unprofessional and I'm very unimpressed with James Smith customer service or I should say lack thereof.

Another issue I have is for the price you pay the way your items arrive does not reflect the price tag you are paying. I've purchased shoes half the price and they have arrived in so much better packaging and condition than this pair of shoes. They arrived looking very cheap and not what you expect for the price you pay. The shoes were sent from Indonesia and arrived in a beat up plastic satchel pouch, no shoe box and instead in a cheap plastic zip pouch with their logo 'James Smith' printed on it. You would think for the price you're paying they'd take more care with your order considering its also coming from overseas so would probably be thrown around a bit before getting to the customer. Surprisingly the shoes arrived alright but upon opening the bag there was a very strong plastic chemical smell (which my boyfriend also noticed from metres away) I couldn't pin point if the smell was from the shoe or the cheap plastic pouch they placed the shoes in but either way it's not something you expect to smell from your shoes that are supposedly real leather and handmade.

I recommend you do not order from them unless you want to over a month for overpriced chemical smelling shoes packed in cheap plastic packaging.