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WigTypes has a rating of 1.8 stars from 114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about WigTypes most frequently mention customer service, tracking number, and credit card problems. WigTypes ranks 254th among Wigs sites.
This company does not typically respond to reviews
I ordered from this company a few times no issues no problems I needed to look good for school and my hair came out very nice. I needed a site beat the hairsisters prices and here it is. Although don't get me wrong I had my worried about this site but in overall it's okay hairsisters is more dependable on where shipping is now since they teamed up with Amazon and paypal
These Creeps Cancelled my order without my Knowledge and did not credit me back my 70.00 dollars. Plus I purchased a human hair wig for over 100 dollars! The Wig was Horrifying it did NOT Match the Model on the Picture. I Think they did this to me on Purpose so that I would not have a new wig to wear on Memorial Day. These People are Disgusting & Horrible Customer service. HERE IS MY ADVICE DO NOT ORDER FROM THESE PEOPLE THEY WILL CANCEL YOUR ORDER WITH OUT YOUR KNOWLEDGE WORSE WIG COMPANY ON EARTH. I WILL NEVER EVER ORDER A WIG FROM THEM AGAIN & I HAVE PURCHASED SO MANY WIGS FROM THEM PLUS THEY NEVER EVER ANSWER THE CUSTOMER SERVICE LINE. I AM TURNING THESE PEOPLE IN FOR FRAUD. THIS IS WHAT THEY EMAILED ME We will cancel your order and ask you to place a new order to ensure that your package is shipped out on the same day. Please note that the return will be subject to a 20% restocking fee, as per our return policy. I NEVER TOLD THESE PEOPLE TO CANCEL MY WIG ORDER THEY DID THIS WITHOUT MY PERMISSION AND I NEVER GOT MY MONEY BACK.
I am not sure what is going on but I keep getting my orders refunded saying the items I ordered are out of stock. I understand that if it says 1 item left or something, it may run out before my item gets processed. But then if they are out of stock how come after it's cancelled sometimes the website still says they're in stock?
They do not respond to inquiries. Their order confirmation emails come as raw HTML code which makes them impossible to read (I did write to them about that too the first time I ordered, theres been no change. That is a very simple probably <5 minute fix.)
Yeah, so they aren't withholding refunds or anything but it seems odd that three times since Jan 2014, I've had my orders just plain cancelled and refunded. I would be glad to patronize their business if I could know I'd get the items I ordered which the site says are in stock. (I have to correct what my review said before - after looking at my account more closely I realize have gotten some items delivered from them in between those three orders). I have been happy with those orders. I just find it odd that some orders get cancelled when their website says they have stuff in stock both before and after cancellation.)
But sometimes if I wait to see if they'll ship, another site that has the items runs out of the item I want, even though they had it at a higher price. I'd rather just pay the extra $ so I can get the items, instead of taking a chance it'll be cancelled again at WigTypes and then not be able to order it elsewhere.
They also seem to do business as Beauty of New York. The physical address is identical and phone #'s are almost identical (in fact I was pretty sure they used to be but now are one number different) and the charges show up with the same ID of "BSOFNYC."
I am wondering if I got blacklisted? But I can't think why that would be. I've never returned anything to them (as if that should be a good reason to do so?). I've never actually received anything from them either. I think I did ask Beauty of New York if they were the same business as WigTypes, so, maybe that got them mad at me somehow? It's not hard to figure out, I kind of did it by accident googling.
IVE BEEN ORDERING FROM THIS SITE FOR ABOUT 3 MOS, AND EVERYTIME I ORDER ITS COMES WHEN IT SAYS AND HAIR ALWAYS ON POINT. LOVE, LOVE, LOVE THIS SITE. I WON'T GET MY WIGS AND HAIR FROM NO WHERE ELSE.
I started shopping from this store in 2015, love love this store, i am a satisfied customer, never had any complaint, thank you wigtypes
So I'm a wigtypes fan, it's an easy website to navigate prices are typically lower then other similar websites
Today I ATTEMPTED to place an order for over $100 but their RAGGA-DAY $#*! site wouldn't let it go through after FOUR TRIES! I EVEN RANG MY BANK AND DISCOVERED IT WAS NO PROBLEM ON THEIR END! THEREFORE IM SO TURNED OFF BY ALL THE HASSLE AND DEALING WITH A COMPANY THAT HAS BOTH HANDS OUT FOR MY MONEY SO IVE DECIDED IM GOOD NEVER ORDERING FROM THEM AGAIN! FURTHERMORE ALL THE POPULAR WIG SITES ON THE NET ARE GENERALLY HAVING THE SAME PROBLEMS AND WILL FORCE ME TO JUST ROCK MY OWN PAST THE SHOULDER LENGTH, SUPER THICK HAIR AND CALL IT A DAM DAY! IF I DECIDE IN THE FUTURE TO PURCHASE WIGS AGAIN IT WILL BE THROUGH ONE OF MANY LOCAL WIG SHOPS! ATTN SHOPPERS: DO NOT ALLOW THIS COMPANY(OR THE OTHER WIG SITES) TO USE COVID-19 AS A CRUTCH FOR BEING A SORRY ORGANIZATION WITH NO PROFESSIONAL OPERATING SKILLS CAUSE OVER YEARS PRIOR TO THE PANDEMIC IVE HAD THE SAME ISSUES WITH THIS SITE! OVERALL INSTEAD OF USING A DEADLY VIRUS TO CONTINUE THE UNWRITTEN COMPANY POLICY OF DOING JUST ENOUGH TO GET BY-- WIGTYPES.COM TRULY SHOULD JUST GET OUT OF THE INDUSTRY ENTIRELY!
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Didn't order anything!! See my comments above
Did not send what I ordered/very poor quality wig was sent/wrong color. The delivery was fast. Merchandise was dissapointing.
WHEN YOU GET THE TRACKING INFORMATION FOR YOUR PACKAGE, CHECK TO MAKE SURE YOUR ADDRESS INFORMATION IS CORRECT! I purchased my wig with PayPal, which has my correct shipping address information. My shipping and billing information is the same. I have been checking on the status of my package throughout the week. I see that my package is finally in NV today. Instead of it being on a truck in Vegas, I see that it is on a truck in Henderson. This makes no sense, as Henderson is about a 25 minute drive from me. I check the address on the tracking information, and I find the problem. Wigtypes used my apartment number as part of my street number. This is why my wig is on a truck in the incorrect city. I had to call FedEx, so that they could have my package dropped off at one of their building locations, instead of being delivered to a non-existent address and sent back to Wigtypes. THIS IS PROBABLY WHY PEOPLE AREN'T RECIEVING THEIR PACKAGES! Wigtypes is putting the wrong address on the orders, taking people's money, knowing full wel that the item is going to be returned to them as non-deliverable. Pay attention, ladies!
This site SPAMS YOU WITH ENDLESS EMAILS. Their unsubscribe does not work and they don't answer their phones.
STAY AWAY!
Wigtypes.com kept my money and didn't send my product! Phone number was not valid!
WHY IS PPL SAYING BAD THINGS I BEEN ORDERING FROM THIS WEB SITE FOR OVER 5 YEARS NEVER HAD A PROBLEM!
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