Wink Beds

All went as expected. The plastic cutting device was very helpful. The mattress was in full usable order in minutes. No off gassing or packaging smells.

Bed arrived on time within 10 days. Good communication from wink beds, good packaging. Easy to assemble. No issues. Still awaiting sleeo bundle package.
Love the mattresss so far.

I have no idea how this company has any positive reviews.
The bed is very expensive. Two weeks after we got it, I wanted it returned but Wink Beds will not entertain a return for 90 days. Hear me? You are forced to keep it, even if you know you'll regret it. My husband talked me into keeping to awhile. Four months after purchasing it my husband and I noticed there were divots staying in the mattress when we got up but they went away after a couple of hours. But then they stopped going away and now we have a "hill" between us, which is b/c there's his divot and my divot and the hill between them. We are not terribly overweight people, at 5'11"/200 lbs. My husband sleeps in any position and I am primarily side or back but never stomach. The bed is AWFUL! I often sleep on the couch or my son's bed. I wake up in tremendous hip and back pain every night I sleep on it.
The "customer service" is not customer service you can speak with, no no. You cannot call anyone, you can't get someone on the phone, there's only email from "Caroline".
The bed is totally overpriced garbage. The positive reviews online are lies - notice you cannot add your own review on their site. No one can, b/c they're all lies. Better luck elsewhere people!
P.S. - we got rid of the mattress, but we ended up having to pay the disposal fee b/c Wink Beds couldn't find a place for us to take it and they wouldn't come pick it up like the return policy states.

Easy peasy! We do like our new bed. Fewer pressure points. Time from order to delivery was amazing.

I wasn't aware that the pillow wasn't coming from WI and took quite a bit longer to arrive.

Mixed feelings.Products look nice.Plush firm mattress is too hard.Hoping it will soften up one day.Had to buy a topper for more cushion.

Very simple Explanations and very easy to order shipped right to the house in a very timely manor. Very high quality product and this soft bed has relieved me of my shoulder pain

Your dealer was very informative. He was able to answer and help us compare the new beds with the first beds we purchased from you. We then went by his endorsement and bought.

...meets expectation and was fairly easy to unpack. The cardboard shipping container was in adequate for the weight of the mattress and had been torn hoping that one end and re-taped during shipment.

Over all great experience. I was a little concerned because a king size bed showed up in a box. Opened it on the bed, and within 20 min it was like brand new!

Unfortunately the bed frame delivery was not acceptable. It was dropped behind my 88 yr old Moms car. Had I not seen it prior to her driving to her appointment, it would have been a disaster.

I was hesitant to purchase a mattress online, but the mattress exceeded my expectations. The only regret I have is that I took this long to replace the mattress that gave me back pain every morning.

The website provides all the information you need to choose the best wink bed for you. The customer service reps were very helpful when I did have a question.

Right now the bed seems a little too firm for my husband and I. We went with this based on the companies suggestions. We are going to give it time to see if we adjust to the firmness of this bed.

Love the bed, but the package showed up basically destroyed. Turns out, the bed was fine so we didn't contact customer support, but you might need stronger cardboard/better carriers.

Love the design. Best bed for bad backs. The bed arrived about two days after the platform and both were early, arriving a week after my order was placed.

Delivery box was damp and sealed plastic around bed ripped at seam allowing bed to begin to expand before arrival. Bed did not stay on traditional bedframe so had to order another frame.

From ordering to delivery (ahead of the anticipated date) to unpacking, the whole process was fool proof and simple. Both my husband and I are incredibly pleased and are sleeping like babies!

Ordering quick and easy, and it arrived a week later; considering that they are made to order that's impressively quick, and I appreciate the little razor blade opener they sent with it

Bought this after having a purple mattress. The purple mattress had me bouncing around when my husband moved at night. This is a pretty firm mattress but I added a latex topper and it's perfect.

I just received the bed so I can't comment on the bed quality itself yet.

As to the shopping and website experience:
Overall the shopping experience was typical but the coupon code field kept showing as "enter a valid code" but when I scrolled to the very top, there was a notification saying it was successfully applied. Also, on the card details/payment page, it would've been nice to review my total again before clicking "pay now".

The countdown timer in the cart rushing me to make the purchase in 9 mins made the company and brand feel scammy and it was unnecessary. It's like an "as seen on TV" item. It really cheapens the brand. Why do you need to rush me on such a big purchase?

The "earliest date of arrival" when selecting the bed firmness is very misleading. This should be changed to a realistic expectation or a more accurate date range or removed altogether. It sets very high shipping expectations for the customer and makes them think they can get the bed in one week when the average ETA is 2 weeks as stated in your FAQ. This is an unacceptable user experience.

I like how the bed supports & cushion my back/lower (lumbar) especially when I lay down. There is no space between my back and the bed. It's comfortable.

Low number of stars is based on being forced to pay for mattress recycling when it didn't apply to me and on not having better delivery options.

All went as promised. I ordered online and it said it may take 2 weeks, but I think it arrived in 5 days. I set it up by myself and we slept on it that night.