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Wink Beds has a rating of 4.6 stars from 2,008 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
The website is easy to navigate, although the amount of information makes it a little cluttered on an iPad
From an article in a media publication
Mattress fine. I ordered a frame not suited to mattress and was told nothing could be done. No returns
Tried to return bed frame but no returns allowed
When parts with missing to our bed frame in a move, the winkbed staff asked me to take a picture and quickly resolved it. Thank you so much.!
From a friend
We love our new mattress! It does feel super soft but it also provides good back support. Very satisfied with our purchase.
Shopping for the right mattress is daunting but the reviews helped me make a decision. The mattresses came quickly and both were well packaged.
I don’t as worried about a hybrid not being soft enough
From a mattress review site
Ordering was easy, but the insurance process so far has been difficult. Hopefully with the info you sent in this email, I can resolve the problem.
The mattress arrived very quickly and was super easy to set up- we let it air out all day and there was no smell by nightfall.
Online reviews
I had some questions about picking the delivery date which were adequately handled by customer service by email.
From a friend
Experience with customer support was amazing, but unfortunately I'm going to have to return the bed.
Everything went well. We received the package in a timely fashion and the product has met our expectations.
Simple and fast service. Easy purchase process. Great descriptions made it easy to select the mattresses we needed.
Looking for a quality matress.
This is the most comfortable bed I've ever slept on. Extremely supportive, yet luxurious, just like the name!
Because of the excellent reviews and that it is made in WI where I live.
Very simple and when I needed to have delivery delayed, customer service helped out and made that smooth
Delay shipment / delivery - handled smoothly.
Very smooth. Placed the order. It shipped right within the expected window and arrived promptly in good condition.
A combination of reviews and the option to select our firmness level. We went back and forth but ultimately selected the firmer Wink Bed and are very happy.
Ordered through Sleep Sherpa. Shipping, delivery, and set up were a breeze. Bed is uncomfortable and too hot.
Tried one at Sleep Sherpa. Seemed good there, not so much when we got home. Was a good price and convenient.
The mattresses were delivered to a storage unit until we are ready to move in. So not sure yet. But the ordering experience was great!
Too early to rate but the shipping box was ripped and open with no plastic cutting tool and no documentation - it must have fallen out.
I bought two mattresses previously.
Still getting used to the new mattress, but so far my back pain persists. Planning to give it a fair shot during the trial period.
We received our mattress quickly after our order. Currently only 3 nights in and trying to decide if it's helping my neck and back pain.
Reviews said it’s good for neck and back pain.
Overall very easy... have not opened mattress box yet, although the cardboard box has a large gash in it. Hopefully all is ok once opened.
Two persons I know have purchased it and are very satisfied. I went with their recommendation.
Our Luxury Firm mattress arrived quickly. It was slightly too firm for side sleeping so we added an 11/2 inch topper. Now it is perfect!
Experience with the company has been good so far. We may have to return the bed though. Going to give it another week or so to see how it goes.
Customer service emailed me back within the hour. Don't see that often these days!
Found a couple different reviews that said it was the best to relieve back pain. So far this is not the case for me though. I was hoping that the stiffer springs in the weight bearing area would do the trick.
Great experience working with the company and their mattress is firm yet extremely comfortable and supportive. 10/10!
Pretty seamless besides the addition of the environmental Fund... which I have no idea what it does.
Prompt response re: estimated shipping.
Seamless experience; received order within a week. Love the mattress and am very satisfied with the purchase
Gain trust and grow your business with customer reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
