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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
Great information online. I emailed with two questions and received a very prompt response. That sealed the deal on my purchase!
From a mattress review site
Supper easy and came sooner then I expected.
Also, they kept me very update with the status of my order
From a mattress review site
A very easy purchase process with quick delivery. Warning: This mattress is heavy, plan on having help installing it.
Because of the option for a firmer surface and cooling foam.
Would have preferred that you take old bed away. But turns out trash service will do it for $10, which is great
You didn't take old bed
From a mattress review site
Quick and easy! I'm happy I picked this bed instead of the others that were recommended. Website did crash while trying to change order though.
Website crashed while trying to change order.
From an article in a media publication
Great bed, fast easy delivery. The mattress came rolled in a box that one person could carry. Nice, thanks!
Well-designed website, good info, easy checkout (except requiring a minimum letter count for this review).
From a mattress review site
Fast and easy construction.
Superb handmade quality.
Received all components within a reasonable amount of time.
Wink beds seemed to have the best customer reviews over all. When compared to other mattress/bed manufacturers.
Mattress is excellent but did not ship in the advertised 3-5 days. Would still recommend Wink Beds to others
The rep in Columbus was very knowledgeable, professional and understood my reason for needing a different mattress
The description of the mattress, the return policy, the price and experiencing the comfort of the bed in the shop, all convinced me that it would work for me
Always a good experience with Wink Beds. My bed and mattress protector are excellent products. I would definitely buy them again.
Some difficulty with website.
From a mattress review site
Not at this time.
Delivered a little later then I wanted, but overall experience was great. They Wink follows up on all enquiries.
Bed arrived about 5 days later then I thought. Customer service kept me informed.
Great for multiple sleep positions, mainly a side and back sleeper.
Easy transaction, lightning fast shipping, maybe 4 days delivered to my door from being manufactured in their factory.
Stellar reviews, unbeatable warranty, fair prices, and built in a factory less than 30 miles from my house.
Good communication and timely delivery. So far, quality of bed is as promised. Would recommend to a friend.
Seems good. Easy un-boxing. Everything looks as expected. First night was great. Hope it stays that way.
"Ships in 7-10 days" and then ships out basically the following business day. I would have held off on ordering it if y'all were just honest.
Already own one
Everyone should try to use Wink beds at least once. You will feel great comfort and better sleep on this.
Could not have been better. Easy to order, fast delivery, very communicative with updates. Love my wink!
NYTimes wirecutter review.
So far super easy, comfortable and as the nights go on I'm getting better rest each night. Thank you Wink Beds
From a mattress review site
I've read so many reviews. I had no problem shopping. My difficulty was deciding on the type of firmness. Can't wait to try it
Compared to big fig. Nervous about bed support for bigger man.
From a mattress review site
It was a very easy purchase. The issues that showed up upon arrival were immediately addressed and remedied.
We called customer service upon the arrival of the bed and sent the photos they requested. Without any time lost, customer service addressed our issue and resolved any issues.
After reading months of articles and reviews, I had no doubt that we were choosing the best quality bed for our aches and pains.
Good customer service so far. Still planning to follow up about torn fabric on our foundation frame. We'll see how that goes.
Wirecutter recommended.
Always a risk when buying by description. You need to describe your product much better. Very unhappy with this purchase.
I'm beginning to wonder!
Need more time to give an evaluation of the product. I am experiencing back, hip and shoulder pain. We'll see what happens
I thought it would be a cooling mattress. So far... not so much
I love my winkbed. This is my second one and it's firm and supportive yet I feel like I'm floating on it because of all the layers of cushion
This is my second winkbed and the reviews were great so I decided to try it out myself
Gain trust and grow your business with customer reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
