Wink Beds

So far so good. 1 week delivery over holiday season was excellent. Packaging was amazing, can't believe a huge thick mattress can be vacuum packed into such a small package. Been sleeping on it for a week, like it so far.

I had to hire someone to unbox and set up the mattress because of my back problems. I had made arrangements for the day after the announced arrival date, since I didn't know what time the mattress would come from UPS. I also didn't know whether UPS would carry it up one flight of stairs to my apartment. EcoCloud had told me they would not carry it up. It turned out that the bed arrived 3 days earlier than announced and I was able to change the set-up person. It also turned out that UPS carried the box up the stairs. The setup of the bed went well. I need to make sure that I have the right side up.

I asked not to be charged for a recycling fee as I don't have a bed in the room this mattress is going on. I was credited back $10.50. What was the charge for the Environmental Responsibility Fund and what is that for? Your company should cover that.

See above

We were pleased our Wink bed arrived early. My husband and I followed the video and set up our Wink bed with no problem. Slept on it for our first time last night and it was everything we wanted it to be. Luxury Firm was the perfect choice.

Your site said that the metal bed frame would work with most bed sets. And it was non-returnable. Based on that, I took a chance and bought it. It doesn't work with my headboard/footboard combo, so it is worthless. Similarly, the mattress protector is non returnable and was so hot it made the bed unusable. I like the bed itself, but my wife finds the pillow top too squishy.

The operation was seamless. Delivery was a little harder getting it delivered when we wanted it - on moving day. This was a present to our granddaughter and she was moving into an apartment on the first of the month... but it all turned out okay. Thanks for all the help.

Just with delivery as I reported above.

I was worried about the delivery. I purchased a king size mattress. I live in a walk-up second story condominium. But the delivery came on a Saturday and the UPS guy and I were able to get the boxed mattress inside the front door which was easier than I expected.

And the mattress itself is terrific so far.

Mostly perfect. Should be able to select Split King instead of selecting Twin XL, adding to cart, then adding a second to the cart (or going to cart, upping quantity and having to hit update). Could have a better process.

Ordering from Wink Beds and exchanging our mattress for a different model has been an excellent experience. The customer service team has been really lovely to work with and the 120 night trial period is excellent. We ended up switching to the GravityLux and the exchange process was so simple and straightforward.

Stephen helped us exchange our mattress. He has quickly responded to all emails and has been super friendly and helpful.

I had a temper pedicure that my wife and I loved, but it was too soft. We purchased this bed and it is amazing. I have never slept so good in my life. Vita firm but very comfortable. I highly recommend this bed

We looked at on line mattresses for king size beds and we decided to go with WinkBeds. Our first purchase of a mattress online and we are still adjusting to it. It is firm as promised and as of now I am happy with it

The Luxury Firm mattress we received first was jut a bit too hard for us, so we ordered the Softer mattress to see the difference. It's only been about a week on the softer one so far, but it's looking like that one will be the winner.

The Luxury Firm was too hard but we hadn’t slept on it for the required 30 nights to exchange it for the Softer, so we were sent a foam topper to help us through the process -until we could get the Softer one.

I am a lightweight side sleeper that needs support for my lower back. This bed is everything! It cushions my hips and shoulders while supporting my back. I wake up with no back, hip, or shoulder pain. It is so comfortable. My husband and I love it!

Easy. This is our third order from Winkbeds. We truly enjoy each of the products. We both have used internet and telephone to order them. Their customer service is polite, informed, and helpful. Ordering on the website is easy and their tracking of you order in clear and simple.

Sorry but I do not "do" online reviews of any kind for any product. This is a long standing personal policy. If I am not satisfied I will contact the company directly. Please do not contact me about this again

I love this mattress. I ordered the wink luxury firm. Absolutely perfection. I wake up feeling wonderful. It's the perfect firmness with a pillowy feeling. Fast delivery, I'm completely satisfied. And it's made right here in the USA folks, support the American workers.

I am in LOVE! I was skeptical but I'm glad I tried it. Made in the USA and supporting our local families was important to me. This bed is so comfortable I will definitely be recommending to my friends.

WinkBeds needs to explain the extra fees - recycling and environmental. Why did I get charged for this when WinkBeds did not take my old mattress?
UPS is a lousy delivery service. They literally dumped the box on my driveway.
When I purchased my last mattress from Serta, the delivery staff unpacked and installed my new mattress and took my old mattress. The Serta service was outstanding.

I had the luxury firm and loved it. The bed held up well, but I didn't. As I've gotten older and am dealing with more aches and pains, I needed a firmer bed. The Firmer WinkBed is perfect for me. And I can't believe thier generous policy to let you trade your bed for half price (I had my first WinkBed for three years).

The tool to remove the mattress wrap was missing and assumed to have been misplaced due to the damaged shipping box. The adjustable base is easy to assemble and solid however we expected better materials and functionality based on the cost.

The bed was supposed to take 2 weeks and came much quicker and I was not ready for it so had to scramble. The email about how to unpack my bed came several days after I had received it so it was useless, bed was already unpacked.

The box arrived punctured and ripped. The mattress wrap was still intact and no damage was done in shipping. There were no markings on the plastic to show top to bottom or side to side for placing it on the bed. It was a struggle to get it turned to the right placement. NO handles! It has only been one week, but so far, it is much firmer than we expected, and it is HOT!

Shopping experience was easy, with no issues. The site is very descriptive with the various models/features. We found the Luxury Firm as described. Pricing was competitive and the bed arrived quickly.