Wink Beds

Customer service was great while placing order. Delivery of platform was fast but UPS delivery of mattress was 4 days later than initial estimate.

I have back pain so I was looking for a mattress with Talalay latex and this mattress hits the spot. It's not too soft that I sink in but not too stiff that it's hard for me to move around. It's the perfect amount of firmness that supports the pressure points.

Overall experience was good. I ordered it right away when I made my decision, it arrived within a few days. The box was really really heavy, and the cardboard was somewhat torn up - but the bed and plastic wrapping around it was fully in tact and no damage. I will say - get the bed positioned exactly where you want it to be when it opens up & when you cut the plastic wrapping, GET OUT OF THE WAY. It opens up really fast. I almost lost a lamp because I didn't have it positioned correctly on the mattress base.

There was some confusion about the shipping date, as I was travelling when I ordered. As a result, Winkbeds said the bed was meant to be delivered in a couple days, when, in reality, it hadn't been manufactured yet. To remedy this, I sent a request to UPS to postpone the delivery, which they couldn't really honor because they didn't have the bed. Once I contacted Winkbeds to find out why the bed hadn't been delivered on the rescheduled date, they confessed that it was still in production. The chat person was very professional and clear, but the pre-delivery messaging should be clarified for customers so they don't, like me, end up sleeping on a futon for 3 days when the bed doesn't arrive as scheduled.

Easy to navigate. Caroline was helpful!
The bed is divine, and my hubby and I could get it up three floors, up a spiral staircase without issue!
And zero odor at all! We slept on it within hours of it popping up, and I'm sensitive to odors.

This has been a very difficult purchasing experience from beginning to end. Still waiting for my mattress - ordered 2 twin XLs to make one king based on reviews...I got one and a week later the second one arrived. Then found out the first one is the wrong size. Then had to send multiple pictures of the legal tags and the box labels and go back and forth over the phone and through email and now am waiting for a new mattress to be built. Just not great. They better be suuuuuuper comfortable for this experience to be worth it when you add in the thousand dollar price for a twin mattress and then the difficulty actually receiving it, not sure it's going to be worth it.

A sorry would have been great. They just seemed unconcerned that I had half a bed PLUS an additional full sized matterss in my bedroom that took over a week to be picked up. Not a good experience. If they truly are custome made...what happened? When I did get the right bed, it didn't come with the same little envelope with information and the cutting tool which also seemed odd. The whole experience was not good.

My only complaint was the deliver left the box in front of my garage door in the pouring rain with only a small piece of plastic over the box. Never rang bell. Two granddaughters came and lugged box into house. I was amazed after getting mattress onto bed and then opening vacuum seal with plastic cutter included it opened up to a Queen mattress. No odors or outgassing of any kind. Appears well made. The first night neither my husband or myself could get to sleep. 2nd night he slept the whole night and I only woke once. Love, love, love it.It is a Queen Firm.

Shopping experience was straightforward and easy. It was all done via the website. The delivery of the bundle was delayed and did not arrive with the mattress. However, when received, it was a bit disappointing. A friend of mine recently bought a WinkBed mattress after sharing my research and they are loving it too.

Easy Peasy. I don't love that they seem to have a permanent whatever holiday is closest $300 "coupon" that will follow you by emailing you reminders that you have a "coupon". It's feels like they're pressuring the sale.

It was really easy placing the order but it took two weeks for the delivery… It says on the website one to two days. It makes it hard to plan on having someone around to help move it and set it up… Also the first date that I was given was August 4 and I almost took down the bed I have now to get ready for it! Glad I didn't.

Great mattresses. Easy ordering process. There shouldn't be a minimum word count for this box. That's preventing me from submitting this review and making me regret agreeing to review. Please remove that minimum word count.

The bed was delivered early when I was out of town. This caused me to have to hire someone to come to my house and bring the bed inside, and someone else to set it up when I got home. Stressfull!

The mattress is comfortable. It does seem to have a heat buildup that I didn't experience with my traditional mattress.

I spent a lot of time researching mattress until I found winkbeds wish I came across it sooner. It took me about 10 minutes browsing the mattress types and some reviews and just decided to go for it. The 120 day return helped too just in case. I have a few herniated discs and learned I need a firm bed rather than the soft foam beds I'm used to and are highly advertised. It took me a few days to adjust to winkbed's firmness but I kept thinking, is this real? I'm on a cloud, I got the firmer model. It is so thick that any movement I make, the mattress stays in place and keeps its form. I think this will be a game changer for my back and I feel the firmness will help with spin alignment even if I sleep on my side. Hope the firmness lasts a while. I've haven't considered spending this price on a mattress in the past but so far I think I made a good investment!

Messaged to confirm I got the right firmness level. Some stitching loose ends and ask about bulging spring wire.

Was shopping for a new eco-friendly mattress that did not offgas or have harmful irritants - this was my first mattress purchasing endeavor, as the mattress I just got rid of I've had since high school (it was past time lol). Tried another brand first and it was too firm. Ordered the Winkbed Eco second and it was perfect! Like sleeping on a giant pillow. Thankfully most, if not all, mattresses have a refund return policy so I was able to send the first one back and I look forward to keeping my Winkbed Eco for years to come!
A note though: read the instructions that come with it! In order to keep the bed from getting misshapen, you have to rotate it every 2 weeks for the first 3 months and then every 2 months after that. Just added it to my digital calendar as a recurring event so I wouldn't forget because I would hate for this lovely experience to get ruined by user error.

I haven't set up my bed yet because I have to carry it up some stairs and it weighs over 100 pounds. When I initially thought about Winkbed, I thought there would be set up and the removal of my old mattress. I'm sure I'll love it once its' set up.

You really shouldn't have a length requirement for my experience. If I don't care to elaborate, you shouldn't push the case. I had a nice description of how easy you made my experience, but now I have to have x number of characters so its not going to be as pleasant. Please politely learn to take a win, and not push to irritate your customers.

So far so good. Ordered this bed because of shoulder pain as a side sleeper. I have better sleep than a 15 year old mattress. Still awake just not near as much.

I bought this bed for my father who is 80 years old and has had the same mattress for a while. I decided for Christmas I would get him a soft bed that would help with his aching back and joints. So far, we have had the bed for a week and he has slept so good! We got the softest version of the bed. It was packaged very well and not too heavy that I couldn't assemble it for him:-) it was very easy to set up and we did not have to wait overnight for the bed to rise like most of the competitors. Once I cut the plastic on the bed and expanded and was ready to go!

Very professional and helpful throughout the purchase and exchange process.
The quality of the product is excellent.Customer service reps knowlegeable and prompt
With replies. It was super easy working with Winkbeds.

A good purchasing experience. I probably would not have bought an on-line only advertised bed, that doesn't have a brick and mortar showroom where I can check out the matress before buying it. But I discovered the on-line matress showroom in Mpls, and going there to see and feel the product in person sealed the deal for me.

Overall experience was ok. I'm glad they mentioned beforehand that the box would probably be beat up - the box was torn and dirty, but the UPS driver got it to my front door on a two wheeler, and we took it from there. I watched the video beforehand on how to unbox and set up the mattress, and that helped. I suggest you put a couple of handles on each side of the mattress to help with moving it - we paid almost 2K all in for this thing, and handles should come with a nice mattress like this.

When I went on line the first time I missed the explanation of the types mattresses. Fortunately I picked the correct one. If I hadn't though, no worries, the 120 day trial is a great feature. The tracking was spot on so I knew where my mattress was every day until it got to me. Delivery was a breeze. I was very happy that I was able to sleep on it the evening of the day it came in.

Shipping was quick and efficient. I wish there had been more transparency about potential off-gassing of the mattress so we could have been better prepared.