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Wink Beds has a rating of 4.6 stars from 2,008 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
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6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
Great company and mattress. I am a combo sleeper (side and stomach). So far this mattress meets my needs and its cooler than my previous all memory foam mattress.
I needed to return my Winkbed Firmer Mattress.
It is too early to rate the bed at this point. The bed in the store was very soft. Our bed is getting better, but the break in is more significant that we expected and it isn't there yet.
Very soft bed.
The mattress was delivered in the middle of my garden. No doorbell, no nothing. Not even at the door. Plus, it was raining. Horrible delivery experience.
It is supposed to be good for back pain?
The mattress arrived timely and set up was easy. One corner of the mattress is a bit lower than the rest of the mattress. Not sure how that will affect things down the road.
From a mattress review site
Wood platform frames, less expensive sheets and blankets
Ordering was very easy. Like how I could compare the different types.
From a friend
Website provided detailed info on the mattress, as well as return/exchange policy. And I received step-by-step information on the delivery of the mattress, which was received in less than two weeks.
From a mattress review site
Happy with the bed and the the couple contacts I had with customer support in deciding which mattress to buy. The bed arrived very promptly, within a week.
My Internet security
From a mattress review site
It is not the bed that gives me a scathing review but it is the AWFUL customer service. I find the sales people at Winkbed rude, rigid, cold, and basically the worse customer service ever. I do not recommend to buy or support Winkbed as company for they are just AWFUL. DON'T BUY WINKBED! Go with another company that knows the true meaning of customer service.
I ordered he new mattress and platform for our new lake home. I haven't opened it yet, however I have the same mattress in my house for a few years and love it!
answered all my questions!
Quality, you guys build a nice mattress!
Would say I didn't read fine print when you say $300 off I assumed it was the posted price that was marked down but no you had marked it down first. Should say already applies
From a friend
When the bed was delivered the box was already ripped wide open which I didn't like. The plastic was still around the mattress or I would have sent it back.
From an article in a media publication
The order process was easy. The bed came right to our door and was simple to set up. After all of our efforts looking into getting a new mattress, I believe we made the right decision with WinkBed.
The reviews regarding back and joint pain relief.
The box was so small, lol. It provided entertainment for the grandkids when we let it out of the vacuum sealed packaging!
Great mattress, glad I followed the sleep institute recommendation
Super comfortable mattress! This is my first mattress in a box and I couldn't be more pleased with my experience. Absolutely no smell when opened and super easy to set up!
Affordable Price and great reviews
Awesome awesome company. Exchanged after the bed being little too soft and the support team beyond expectations. Will use this company again and will recommend to others.
From a Facebook or Instagram ad
It was easy to unwrap the bed and have it expand in place. The bed seems to be very comfortable but we are still breaking it in. It came with thorough break in instructions
Online reviews were very positive
The purchase process was seamless. I ordered it online and received it a week later, even though it was at the end of the Memorial Day sale and I thought it could take a lot longer.
I read and watched lots of reviews. Chose this one for the support and durability, as well as the exchange policy for firmness levels.
From a mattress review site
Overall, we had a great experience. It was delivered in days from when we purchased it. It was pricey, but it seems like we paid for quality all around.
YouTube review claimed this was the best for heavier people.
Very easy transaction and the site was very informative. I chatted with someone asking about ship times and box dimensions- I was helped right away with very clear answers.
Reviews, pricing and quick shipping. We were between Wink, Helix and Avacado.
I still have backache between my shoulders I don't think I'm getting enough support around the hip. I have to put pillows under my armpit to get more support
The experience was overall excellent - easy to order and it shipped and we received it within a week. The product appears to be very durable and exactly the mattress we needed.
From a friend
The only bad part was ups breaking the box. It's a heavy mattress so instead of carrying the box it was moved which from the looks of it damaged the box. Lucky winked beds packaged it nicely
I choose it because from my research more that one mattress review company rated it the number one mattress and number one for value
Quirky web site -- difficult to navigate. Eventually figured it out.
From a mattress review site
Just not used to putting this amount on my card. I can afford it, it's just not an everyday purchase.
From a mattress review site
I would like to get the mattress cover, but it's sold out.
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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
