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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
The notifications were timely and provided a clear understanding of the process and when we can expect the shipment.
I received immediate response and detailed information to my question.
It had a high overall good rating. It also provided multiple firmnesses that we needed. In addition, liked the several layers and cooling foam used in the product. My only heartbreak is the missing handle. Especially for a king size bed, it would make it easier to turn when needed, or during sheet changes.
I received a mattress and not the platform and no information on when the platform will arrive. I'm disgruntled.
* Wink Beds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I received a mattress and not the platform and no information on when the platform will arrive. I'm disgruntled.
From a friend
* Wink Beds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Bed a little harder than I was expecting. As a side / stomach sleeper, I was hoping to sink in a bit more.
Very easy to order, website was very helpful. The beds came quickly and were relatively easy to unpack and place on the bed frames.
Good customer reviews
Very satisfied with quick delivery of product, I don't believe they gave me the military discount though.
Easy to shop on this website the ordering process online was easy. The delivery of the products we ordered was quick.
From a mattress review site
Website is very easy to navigate, on line chat is very responsive and informative, check out was easy.
From a mattress review site
Not that I can think of.
Easy to order and great communication on the shipping. Easy to unwrap and install. Very easy experience all around. Would recommend!
Site forced me to buy protection in order to complete transaction.
From a Google ad
The delivery box was seriously damaged. No instructions in the box.
We received an email with the instructions 3 days after delivery.
Everything was great! The shopping experience was easy, delivery was quick and the bed itself is amazing.
A friend recommended it to us!
Seriously amazing! I know it says to give it 2 weeks to break in but the moment I tried it I was in love
Delivery was late and the box was trashed. I called and they were closed and then I called ups and they said the order was lost?
First call they were closed
Reviews and return policy
The website was easy to navigate as well as the purchase. WinkBeds kept us well informed as to the arrival of our shipment.
So far so good. Loving my new mattress so far. It's firm but soft all at the same time only been a couple weeks but all good so far
It was easy, although the frame arrived after mattress and the mattress cover and I wondered where it was.
From a friend
Tory was so pleasant, exceptional
Customer experience! Thank you Tory for finding a way! Thank you so much for seamless transactions!
Too many options! But you have to really read about each Mattress, and the Company! Call customer support if you feel the need! Ask questions!
From a friend
Wedge pillows. Pillows made from the same product as my Eco Cloud mattress
The exchange was seamless and simple. Wink Beds responded immediately and the rep was very professional and courteous, and shipping was quick.
It has been 3 weeks still trying to adjust to luxury firm. Still back pain. It is softer than firm but still causing back pain
I had a very difficult time ordering the bed and the protection plan.
I know I have the bed. I think I have the protection plan.
I had trouble getting on customer services wave length.
Seems like a good choice for a 200 lb sleeper. Firm and sturdy. And I hope enduring.
Ordering was easy and the bed is extremely comfortable. The only problem is that the sheets that were sent were the wrong size
I dont need all the suggestive selling. I dont need to be required to submit a specific number of characters.
From a mattress review site
I wasn't sure which mattress to get but knew I did not want a soft one. I got firm and I will be returning it - it's too hard and rigid.
Recommended by many reviewers.
Overall experience was good but it's a personal preference that we will have to return one of the twin XL mattresses
Gain trust and grow your business with customer reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
