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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
Tried one a few years back. The luxury firm is our favorite. Use Them on guest beds in air bnbs - nothing but compliments!
I highly recommend WinkBed. The selection, purchase and delivery process was all quick and easy. The bed is super comfortable.
Great experience and customer support.
EcoCloud Hybrid best mattress I have ever owned and I've owned way more than most.
From a mattress review site
We like it, thank you. It arrived quickly and was easy to set up. Gets more comfortable each night.
Referral from Nicole Wears in Frankfort, KY if you want to send her a thank you note :)
Excellent and complete information and specifications. Easy install and so far so good but think we should have gone with a pillowtop
The EcoCloud mattress with the Talaly latex doesn't have a pillowtop
From a mattress review site
Mattress protector
Easy to maneuver and seems secureVery well packaged and arrived on schedule, looks like quality workmanship.
From a mattress review site
Return customer... second bed.
This one is for Guest Room.
Fantastic bed... no more back pain for this side sleeper!
Thx WINKS ;)
From a mattress review site
The Lux Firm wasn't a perfect match, so I exchanged for the "Softer". So far, it's perfect. Easy and polite CS experience.
From a mattress review site
Wink beds is very easy to do business with, I recommend company highly.
From a friend
Ordering,shipping, mattress quality, all are excellent for the Wink Bed company. Bed is too firm for me, but is a quality product.
Reviews said it was good for arthritis sufferers
We bought Wink Bed mattresses for every bed in our house. We wouldn't have any other! The best most comfortable luxury mattress in the market.
The Winkbed Plus mattress was received 8 days from the date ordered. It's a beautifully constructed mattress.
Reviews, construction, and the warranty
Wonderful nights sleep! No aches or pains when I get up!
From a friend
Ok experience but the specs in the mattress page doesn't say that there is latex foam in the winkbed plus.
From a mattress review site
I ordered this for my move to Pensacola Florida after my divorce. Will not be able to review until I move March 1st.
From a mattress review site
The other company offered 2 free memory foam pillows. For the price I'm paying here, that would have been nice!
Overall quite good. I knew by the answers I received that I wasn't just a number. That was gratifying. Thanks for that.
The packaging was open both ends. The mattress was so carefully wrapped inside I didn't need to worry.
I liked the environmental concerns mentioned in the website. Also, I'm especially pleased it was made in the USA.
Hurrah for that.
Packaged very well and delivery was quick. Great communication from purchase to delivery. FAQs were very helpful as well.
Removal of old mattress.
From a mattress review site
Very easy to buy on line. Website provided in depth product information.
Buying on line.
From a mattress review site
Everything is fine with the mattress but the bundle wasn't in the box. Is it being shipped separately?
* Wink Beds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Wink has been great so far. Just got the matress and it is amazing so far. Customer service has been great and the company seems to really care.
Contacted with a question. I was able to reply to the generic email that Wink provided for shipping notification. I appreciate that I didn't have to look up some other email because the one used by many companies is a "do not reply" email. I got a quick and concise email back. Love it!
WinkBed is easy to order. We got it even sooner than we thought. It is so easy to setup. We love Wink Beds!
This is our third Wink Bed mattress purchase. We are a devoted fan!
I went to the local display store that carried WinkBed and ordered on in soft which arrived by shipment two weeks later.
Recommendation from my doctor who had just bought one and the reviews it has received.
Thanks for offering this exchange service, since I couldn't try the various firmness options in a brick and mortar store
Good reviews
From an article in a media publication
This is our second winkbed luxury firm. We love them both! But basic dimensions should be available on Website.
From a mattress review site
Quality sheets
Charged for 2 bed frames while ordering 1 mattress. Didnt see any option to correct order placed on Saturday
Niece ordered mattress which has reduced shoulder pain, which is my issue
From a friend
* Wink Beds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
