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Wink Beds has a rating of 4.6 stars from 2,007 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wink Beds most frequently mention customer service, luxury firm, and great experience. Wink Beds ranks 1st among Mattress sites.
Proactively asks for customer feedback
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6,710 reviews
Arrived sooner than expected. Easy set up. No gassing smell. Good response time via emails regarding concerns. Wish there was a store near me where I could have tried out the bed. I ordered "firmer" which has turned out to be a mistake for me.
I found their auto marketing outreach really annoying. The issue being that I had purchased a bed and then proceeded to receive what I had thought were follow up emails, but more offers on a bed I already purchased. Hopefully there is the means to flag their users better.
The mattress was just fine, it didn't wow us and as a result we won't be keeping it.
Had no trouble ordering our mattress but until our problem is solved i cant give an honest answer
They were very good. Got right back to us
We choose Wink because 5 members of our family purchased one and was very satisfied
The exchange process went very smoothly. And the new mattress is a much better fit for us.
Ordering went smooth bed delivered in a week. Still trying it out, but it is very hard
It was simple and easy. I ordered and it delivered in less than a week!
The website and service is great but unfortunately the mattress was just way too firm for us.
From a friend
I'm so impressed with all your help. I have recommended you to all my friends and family.
From a friend
2 weeks in and so far so good. Not a fan of these forced length reviews, though.
Comfortable bed, but not as soft as I had hoped. More like medium firm. Great customer service!
Checking on order status. Quick response and shipping.
Price, good reviews, free returns.
Easy shopping! I did need to contact customer service and they were great. Very nice and helpful.
Had to follow up with Bread for financing
From a mattress review site
We just received a week or two ago and still adjusting to the firmness of the bed.
I haven't had the bed long enough to review it but the customer Service was very good!
difficulty ordering online.
The internet reviews were stellar.
Received the mattress. It came a day early and was left outside but fortunately it didn't rain.
Great customer service and so far we are very happy and comfortable on the luxury firm mattress.
I inquired when I would receive the sleep bundle and had a swift response.
Great customer service and product! I was hesitant to order but wish I had done so earlier.
Shoulder pain
Easy shopping and check out process, though it was reported delivered a day before i got it
Recommended by a website
Great experience. Easy to order and received the mattress quickly.
Reviews online
It's easy. Just go online and order. Delivered to your front door.
I read online reviews mainly, for some reason this mattress got great reviews. The ease of having a mattress delivered to my front door was very appealling...so laziness as a consumer?
My daughter purchased bed in TX and experience and comfort of the bed was so amazing we ordered one for the guest room in FL.
My daughter purchased one. Great experience.
Purchased a Firmer king mattress in 2019 and the experience was five star. Fast forward 3 years and the mattress was feeling too firm so we decided to take advantage of the 50% off lifetime replacement guarantee. The first thing we were told is that this mattress would come with no warranty because of the deep discount. This seemed "suspect" because if you are selling a brand new, perfect mattress why not offer the warranty? Regardless, we were happy with the quality of our first mattress so proceeded with the purchase. Upon opening, the first thing we noticed was that the top edge of one side was 2" inset from the casing under the pillow top. Slept on it a couple of weeks thinking it would work itself out. It didn't. Reached out to Wink beds to report the issue and were immediately told that there was no warranty. We pointed out that regardless of warranty we were guaranteed a brand new mattress and that if there were any issues with quality upon receipt they would be addressed. Messaged again and were told that the top was not flush because the mattresses are hand sewn. We replied that our first mattress was perfect and did not have this issue. Then we were told it was "slightly rounded" because of the "eurostyle pillow design". It is NOT slightly rounded, it is caved in on one side! In addition, at our recommendation, our neighbors and a family member had purchased a Wink mattress that we were able to inspect. Both were perfectly flush. This flaw is so uncomfortable when getting in an out of bed. Top edge disappears and you have no support. When we have to turn it one of us is always unhappy to have to deal with the flawed side. Sheets don't fit correctly either. Communication with Wink Beds about this issue was the absolute worst! Questions posed were not addressed or were completely ignored. Multiple requests to have this flawed mattress replaced were ignored. It is obvious that the 50% off lifetime replacement guarantee is Winks program to get rid of mattresses that are either factory flawed or ones that are returned during the 120 day trial period. So to sum it up, we HATE this mattress and are out $1000. We should have spent $600 more and got a brand new, perfect mattress with a real warranty and trial period. We will be getting rid of this mattress and purchasing a new one and it will NOT be a Wink Bed. Do yourself a favor and do NOT use Winks lifetime replacement guarantee...it is a complete joke, not to mention fraud.
So far I am very pleased with my purchase, I hope should I ever have to contact customer service for any reason I am equally pleased.
Overall, I decided on a Wink Bed because the my are made in America.
Good, I am waiting to exchange to try luxury firm option.
Waiting to hear back from email for exchange.
Good return policy and reviews.
Overall easy experience. The box was in tatters when it arrived but the mattress was fine.
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WinkBeds handmakes meticulously designed, luxury mattresses in the U.S.A. using the finest quality, American-made materials.
WinkBeds was founded in 2014, with the mission to build the world's most people-centric bedding company. We began with one luxury hybrid mattress model (the WinkBed), and have since expanded to offer 2 more bed models, all in varying firmness levels, as well as an array of luxury bedding and foundation products.
