Good morning,
I am shocked that the way Wise.com made me waste time on 2 commercial disputes. Almost waited 2 months in the vacuum to send information and documents unnecessarily. Payment provider that does not comply with European directives. Indeed my Wise account was deactivated following a transfer, I claimed the remaining funds on a bank account without problem, and I encountered a problem with a Merchant on 2 transactions a few weeks later. I ask the card services to initiate a back charge procedure to return my funds following a difference with a Merchant (defectueux products + returns), something they agree to analyze despite the deactivation of the account. The litigation department asks me for a lot of information and documents to sign for several days. They decide to send a first complaint (**********) to VISA for the first transaction (the most expensive) and have still not finished processing the 2nd dispute (**********) despite the fact that I send the same information several times, 2-3 weeks later I am informed that the information of the second transaction has been transmitted. On March 28 I receive a response for my dispute (**********) I am informed that the merchant has refused my request, I analyze the answer of the merchant and the document addresses no answer to my claim which gives me the right to arbitrate this dispute. I answer them with more information the same day and several times from their contact form. (WARNING! THE WORST in all this is that they themselves inform me that the merchant's document does not respond at all to my claim and they themselves propose arbitration.) The information is sent to the map team. I wait until today 03/04/2024 or I receive a message from "Lolita" which informs me that they can no longer follow up on my dispute.
QUOTE: "[Based on our findings, past results of similar disputes and in accordance with our client agreement, we are unable to escalate the case.] "IT'S PATHETIC ON THEIR PART. IT JUST DOESN'T MAKE SENSE. They open a dispute, make you wait almost 2 months to leave you an answer like that. They did not transfer my arbitration request! What a SHAME seriously. You do not know how my mental health was impacted following this email. I was frustrated to receive such an inconsistent answer. The worst thing is that a bug prevents me from responding to their emails because they consider me a spam. I was forced to go through the form. I let you imagine the waste of time. Why did you launch a dispute to finally tell me: NO. This is clearly THE BIGGEST JOKE I've ever seen. Over 4,000 euros for a merchant who doesn't deserve it. I don't have anything in my hands now. No laws, banking guidelines that are respected. I clearly did not subscribe to this by creating an account at Wise. KAMIL ZIELINSKI