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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user tonyp75
Canada
1 review
5 helpful votes
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December 9th, 2016

They'll suck you in at first by delivering your first few items (I went 6 for 6 to start) and now the last 11 orders placed over the last 2 months, I've received NONE. Quick to refund though. Likely a scam to take money from those who don't go through the trouble of requesting refunds for low value items.

Thumbnail of user garyr576
Canada
1 review
0 helpful votes
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December 22nd, 2020

They advertise items at a great price and then ship you cheap junk you never ordered.
Went through PayPal dispute center they make you jump through so many hoops to get a refund.
Stay away from Wish they're very bad news! Total Scam Artists

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Gary. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user kimberlyo8
California
2 reviews
3 helpful votes
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July 3rd, 2017

I have ordered many items from Wish.com and have been satisfied with most of them. However clothing runs small so read sizing charts carefully and I don't like how sometimes certain selections are higher priced than listed when you choose your favorite color or size. However. I do recommend Wish.com to all my friends and family because I like their prices and it ships directly to your home.

Thumbnail of user majidg1
California
1 review
72 helpful votes
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April 21st, 2020

Item description was 50 pcs of face mask and I bought 2. After almost 2 months, they sent me 2 single mask instead of 100 pcs. Can you imagine how much those low quality mask cost me? Costumer service also doesn't do anything and mostly is just an automated answers from the system.
Stay away from this trap Wish.com

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Majid, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user ileneg14
Florida
1 review
1 helpful vote
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November 15th, 2020

Ordered 81$, pick up Oct. 30. Never got barcode on email. Store would not give me merchandise without barcode. Their phone to find orders was broken. Paid on PP. Put in a dispute, pp will not recognize them as a legitimate co. They gave me refunds for our of stock merchandise, about 1/3 of my payment. Never got the rest. Pay a little more and get the real thing from a trustworthy company in the US.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ilene. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user tristaf6
Maryland
1 review
1 helpful vote
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June 21st, 2020

I was looking to buy 4 kimono style shirts and Wish.com had some great looking ones. They advertised that the shirts would be delivered within 3 days. Perfect b/c didn't want to order form China. I ordered and when I checked the tracking, sure enough China and over 2 mi the til they would be delivered. The delivery date keeps getting pushed back. Wanted these shirts for summer, now looks like I will have them for fall. I'm furious and regret not doing my research before I buying. Never again will I use Wish.com

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Trista. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user carlyf18
Canada
1 review
0 helpful votes
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July 25th, 2020

Shipping takes MONTHS. Products you order are either nothing (absolutely nothing) as described or is the cheapest version of what you ordered there could possibly be.

Placed an order in April. It's almost August. Nothing. The one thing I did receive, gave it to my dog to eat.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Carly. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user kimberlyb89
Arizona
1 review
4 helpful votes
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March 23rd, 2017

I have ordered several items, knowing the product would ship from China, I expected delays... Here's the rub. One item was shipped to a different address and I tracked it to the destination (not my house). When I notified Wish, they shut down my access to customer service and now I have not received any items but they sure took all my money. When I email customer service, I get a reply that they will forward to the proper people. Don't know who those losers are but nothing has happened after 20 emails and almost a hundred dollars lost. Please go to the dollar store for your stuff or Amazon where customers are taken care of.

Thumbnail of user vivianf11
Georgia
11 reviews
19 helpful votes
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March 12th, 2017

Wish carries everything under the sun just about! I have ordered a ton from them mostly because of their great marketing. They reward you with discounts for buying. They notify you thru their app of new deals and rewards.

Keep in mind, most items as Asian size so usually order up a size or two. The prices are so low, as long as you keep this in mind, you will get some cool items. Not just clothes but tools, housewares, lots of unique kitchen gadgets.

Everything takes a while to get to you so just give them at least a full month the majority of the things show up. If it does not, just let them know thru their app or email and you get refunded really quickly.

I had to give them 5 stars for the great service and fun items and how they keep you coming back for more. Do not be turned off by reviews about small sizes and long wait times. Just realize it ahead of time and you will be happy what you can get for very little money.

Thumbnail of user davidd230
California
8 reviews
4 helpful votes
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July 22nd, 2020

Useless Customer Service. I was sent the wrong colour shorts, but they think that sending an alternative is acceptable. I also found wish.com was 'simplified' to the point of being too hard to actually use as a viable shopping tool and I will no longer use this site.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, David! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user chelsies4
South Carolina
1 review
0 helpful votes
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February 18th, 2021
Verified purchase

I love using Wish, especially for little kitchen gadgets. I dont always have really high expectations because the prices are so low, but a lot of the items Ive received have been really good quality. If you can wait for shipping, its a great way to save money.

Thumbnail of user katrinam67
Oregon
1 review
10 helpful votes
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January 6th, 2019

I would give them zero Stars if possible. On December 27th my account was hacked. The information changed. And my wish dollars spent by the hacker. I have let wish know multiple times through email and all they ever do is say we're sorry to hear you're having trouble please reset your password. They're clearly not even reading the emails. I have ordered multiple things from them and I can tell you that all of it is cheap imitations of the real deal. I will never order anything from them again. Beware! If your account is hacked and your wish dollars stolen they will not help you.

Thumbnail of user julym6
Australia
1 review
23 helpful votes
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April 25th, 2020

Hi I used wish and my item arrived all good 4 months later the card I used got hacked by wish, on the weekend at about midnight 17 wish transactions went through random amounts climbing each time they got $856 dollars from me luckily I got it quick and cancelled my card. Now weird parcels are arriving from wish clothing no tags, no letters random stuff. I think they have stolen my identity. They attempted to hack my account by putting PayPal amounts of $0 a few days before and even tried to take $250 out under a paypal transaction

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, July! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user karenc86
Arkansas
1 review
7 helpful votes
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September 26th, 2015

My first order was only $1 earrings... been a month nothing, a dollar is not much 'til you multiply by millions. Just go to your local dollar store or better yet hit the Thrift store and get better quality

Thumbnail of user saraha113
Georgia
1 review
19 helpful votes
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September 18th, 2016

Seriously i kept having calls from China asking me if i asked for a loan of $10,000. Every single day I'd get calls asking the same thing. The products are sometimes good but omg don't trust this site ever!

Thumbnail of user monicam120
Australia
1 review
1 helpful vote
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January 19th, 2018
Verified purchase

Found out after ordering that all Wish sales for that item were infact fakes. They were the same price as genuine ones so very disappointed. Then it never turned up anyway! But glad Wish responded quickly to the refund.

Thumbnail of user patriciab478
Arkansas
2 reviews
8 helpful votes
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September 29th, 2018

I will never order clothes again from wish.com. Their online plus sizes were not even close to fitting... much too small! However, they happily refunded my money. I may try to order other items that are not clothing related.

Thumbnail of user victoriah39
California
2 reviews
0 helpful votes
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February 23rd, 2018
Verified purchase

Everything has been great yet there are a few that where very cheaply made, fake, wrong item, broke, ageing creams are a joke, some jewelry turned black so no buying jewelry stick with home stuff socks and so on

Thumbnail of user barbarac1163
Hawaii
1 review
104 helpful votes
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June 8th, 2020

I brought multiple items between the beginning of April through early May. Till this day, 6/8/20, the promised delivery dates have changed 10 different times for each of the 18 items purchased (have screen shots), some times 2 times in 12 hours. When I tried to cancel, they refused saying they are on the way (most were supposed to be here in under 2 weeks). I also sent 6 emails, no response from the company. They provide no tracking numbers for the US, just China.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Barbara, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user krisw99
Canada
1 review
2 helpful votes
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August 12th, 2020

My order originally said it would arrive in two weeks. It has now been updated three times, and is so far four months overdue. It is never within 30 days of the arrival date so as per the refund policy I cannot cancel my order. My tracking info has my item sitting at the China departure hub (wherever that is) for two months now. Listen, pay a few extra dollars and order from ANY other company. I have now officially learned my lesson after being stung twice! Wish is a nightmare.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kris. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user ashleyb126
Texas
1 review
7 helpful votes
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February 4th, 2016

I've ordered lots of things off wish and I have received them all. Im happy with everything I got. Some things did take a while to get to me and thats ok seeing as its coming from china. But not all sellers are in china. I see that some people have had bad experiences but there's always a risk with buying online. If your paying a few bucks for something that's normally expensive of course its gonna be made cheaply. You get what you pay for, people seem to forget that.

Thumbnail of user davidc443
GB
1 review
4 helpful votes
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November 26th, 2016

You see items they price for £300 and reduced to £30 - you might think amazing deal. Just take the item name and google it. You will see the STANDARD price is probable cheaper than their so called great deals.
Really not worth shopping from them. Use a bit of sense and check before you buy.

Thumbnail of user stellaa15
Illinois
1 review
18 helpful votes
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September 7th, 2016

I sincerely believe that any positive review was written by the company itself because no one could possibly like this crap! I bought several articles of clothing that looked very cute and stylish in the pictures. When they FINALLY arrived two months later, they looked very little like the pictures. To make matters worse, the material was very thin and scratchy. There's not one thing that was wearable and I ended up donating every single thing to Goodwill. I would NEVER buy anything from this app again. What a total rip-off!

Thumbnail of user danf345
Virginia
1 review
1 helpful vote
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August 25th, 2020

I ordered a men's watch ($17) on May 13,2020. Still don't have it and each time I ask, its coming next month. This company should be outlawed for being so unethical. Ironically, the same watch is on their website today with a delivery date of September, 6. Avoid this company, they may be bankrupt soon.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user simbak1
South Africa
1 review
1 helpful vote
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October 16th, 2017

South Africans please do not use this online platform if you need a peace of mind. I ordered about 30 items and were all sent individually and not as one consignment and incurred more costs at the Post Office. Here is a masterpiece, suppliers sent the wrong (not pure leather or completely different) items when they do not have enough inventory. I have never come across such poor service and I have made a huge loss as I was planning to resell these items. Its been two months since placing an order and I am still waiting for 5 more items. I am deleting the damn app if I manage to get the rest of the items (or whatever they decided to ship to me).

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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