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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user aprilh270
California
1 review
0 helpful votes
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December 18th, 2020

I am an artist and ordered gold foil and never received it. Spent $36.00. I notified their customer service department and they said it was sent. What was sent to me were five magnetic hooks- worth about $1.50 cents.
Not the item I had purchased. Please do not buy from this company. You will lose your money!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi April. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user donk284
California
1 review
3 helpful votes
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March 25th, 2021

Wrong product (of lesser value) delivered twice, no response from customer service, no return address, customer have to pay for return shipping charges, customer service responds after 30 day return policy, thus keeping your money, not allowing return. Only sender address on package has scam alerts on the internet. WISH has no quality control or does not care about customer satisfaction. They don't send invoices with the packages, only proof of purchase is credit card history and account history on their website. They make it almost impossible to get refunds.

Tip for consumers:
Good luck, shipping is over than 30 days, be prepared to be very diligent if product is wrong or defective.
must act immediately and be persistent, do not wait for responses must always be in contact or refund/return period will expire, then WISH gives false infromation to misleading info to credit company when you try to have credit card company get refund for charges. Often times product on website will not be available. Absolutely can not trust WISH

Products used:
refund policy is thirty days to return but there is no return address, need to contact customer service and hope they respond before 30 days but not sure what their actually policy is since they never responded in time to return. Did not use the product becuase it was the wrong product.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Don. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user tobyh27
Pennsylvania
3 reviews
14 helpful votes
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March 15th, 2023

I ordered two items back in November. They were shipped out but never delivered to me. Apparently they are stuck in the US somewhere because it says awaiting delivery scan. When I tried to contact customer service, they said there was nothing they can do because it was shown as delivered on their end. They also tend to have listings with Clickbait. What you see is usually not what you get. Don't waste your time on this place.

Tip for consumers:
they will give you bogus tracking numbers and lie about what you will get

Products used:
None

Service
Value
Shipping
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Toby, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user donnab140
Connecticut
3 reviews
11 helpful votes
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July 29th, 2017

Everything is junk incorrect description plus every order was wrong don't waste your time and money better off going to dollar tree (and you can't speak to people and I know why because you can only be dishonest so much to a customer (very angry

Thumbnail of user andrewr804
Massachusetts
1 review
0 helpful votes
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July 25th, 2020

They are awful. You try talking to customer service and it give you an auto response chat box with nothing pertaining to your issue. I ordered something that said it would ship next day and then it said it was going to take a month to get. Ill never use them again
Edit: its been over 2 months now and they have since changed the date it will arrive another month out. Any customer service link will bring you to the bot which will be ******* help. This site is a scam site. There is not 1 person to speak to about my order, it is just directed to a bot with generic questions and at the end they will say, contact us after the delivery date if you have any issues and it closes. Couldnt be more mad.

Thumbnail of user erichs50
Virginia
1 review
13 helpful votes
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June 5th, 2021

I order an air fryer. Instead, I got a worthless piece of latex material shaped like a cupcake holder. It's not heatable in any way. I have no idea what its function might be but I will tell you that it is NOT what I ordered. I will dispute this charge if you don't refund our money. Bank of America will add you to their dishonest vendor watch list. I will get my money back and Wish will feedback on every review site on the web that will be negative and warn others to stay away from Wish.com.

Tip for consumers:
Stay away! They have many negative reviews. Most of the positive reviews are from fake accounts created by Wish.com

Products used:
None. Not applicable

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Erich. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user joshuas522
Maryland
1 review
0 helpful votes
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July 12th, 2020

Wish is a scam they set expensive items at cheap prices to lure you in and then you pay money for items you dont receive. I ordered a curb ramp a month ago have not received my order yet. I will never deal with this site again, very disappointed.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Joshua. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user lisaj747
Florida
1 review
0 helpful votes
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August 11th, 2020

The clothing does not look remotely like the pictures and the sizes run very large. The quality is terrible! I ordered yard accent lights and received damaged boxes and broken items. It's sad, they have amazing pics and do an awesome job fishing you in. I don't ‘"Wish" my experience on anyone. :(

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lisa. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user patm127
Canada
1 review
3 helpful votes
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March 7th, 2017

I have ordered from Wish for about 2 years now and have never had a problem getting my orders even though it took two or three months to get some items. Sometimes the quality is better than expected; sometimes it looks nothing like what you ordered. Then my credit card company for the card I use for this site advised me that someone was trying to hack it. I recently asked two sellers for refunds because I had not gotten their product and one said oh yes, we'll refund it but has not, and with the other one, someone from Wish sent me a message saying I have to request a refund within 30 days of ordering even though it takes longer than that to get the item. It really doesn't matter because you will never get that refund. Order at your own risk!

Thumbnail of user manjunathm
India
1 review
8 helpful votes
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August 4th, 2016

For me whatever I ordered came with the time period which they mentioned...
Products which I received was in good condition and none of them were damaged.
It took lot of time to reach me though (30 to 38 days)...
I suggest you should go only for gadgets and wall decals because it's cheap n best in this portal.
Sometimes products may differ in size and color.
I ordered 2 more products hoping this time it will reach much faster than earlier...
To all my Indian friends make sure you give correct address and phone no. In address line too..

Thumbnail of user patrickl332
GB
1 review
0 helpful votes
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June 24th, 2020

Wish is a real scam. I can confirm that every time they miss a deadline they push it by two additional weeks. I have been waiting for 9 weeks now and still no news. Client service is silent. They don't want to reimburse anything. Please avoid at any cost.

Tip for consumers:
Stay away. This is a scam.

Products used:
Never got it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Patrick. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user chrisb329
California
2 reviews
2 helpful votes
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January 16th, 2017

I suspected this would be a "too good to be true" operation.

Still, the allure of decent dirt cheap goods had me curious enough to give it a try. I ordered a $10 item and a month and a half later still haven't received it.
The date keeps getting pushed out by a week and the last action on the "tracking" was over a month ago.

Oh well, I pretty much knew it going in, but figured I'd give it a shot.

I'll stick with paying a few extra bucks and get shipping within the US from now on.

Wish flat sucks.

Thumbnail of user briank122
Colorado
1 review
4 helpful votes
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July 31st, 2017

I've now bought 3 items from Wish. 2 were completely not as described. They issued full refunds without having to return the items, which I threw away. Completely unusable, and 1000% different from the images shown on their app of the items. The 3rd item i bought from them has yet to arrive 2 months later. Yes the prices are cheap, but this stuff is such bad quality, it usually doesn't survive the shipping process.

Tip for consumers:
Don't use the site. Everything is a very, very cheap version of the item you actually want. First image is what I ordered. Second image is what I got. LOL

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicoler138
Canada
1 review
0 helpful votes
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January 12th, 2018
Verified purchase

Like most online sites you win some you lost some. All together a decent site. Sometimes shipping takes a little longer than worth the "bargain" but if you don't mind waiting 2+ months for a product and are in no hurry to receive it it's a pretty good deal.

Thumbnail of user sonyae4
Louisiana
1 review
12 helpful votes
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January 25th, 2018

Wish sent me a black fabric bag instead of the shirt that I ordered. I need a refund, but they want me to pay to ship the bag back to them before they will refund my money. How insulting is that? It was their mistake, and they should not charge me for their error! I tried to call and e-mail customer service, but I bet I don't hear anything back. I would not order from them again, not legit company. Save your money for something real. Zero stars.

Tip for consumers:
Dont use the site

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinm2553
Pennsylvania
2 reviews
1 helpful vote
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August 16th, 2021

They may add an item not purchased and say it is your fault. I tried ordering something only to receive a reply 2 days later that it was no longer available. They issued the credit but sent me something else that I did not order... and charged my card. I am now in a drawn out battle to return the item and get the credit issued. They simple send repeated emails, obviously hoping I'll go away.
I have warned WISH. I have the time and money and it is a principle thing with me. For $35 I'll be filing in Small Claims court, just to make them now jump through my hoop.

Tip for consumers:
Do not leave your credit card on file with them. Delete it after each purchase otherwise, they may tack on an order not authorized

Products used:
NONE

Service
Returns
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kevin. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user yaninas2
Florida
4 reviews
5 helpful votes
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November 19th, 2018

I've ordered about 30 items. I've got 10... all broken, missing parts, etc but I'm not going to complain about that since it is cheap and from china. I would like to complain about the missing 20 items. Where are they? Who knows? I filed a fraud suit with my credit card since wish refused to refund me... either a. It was past the 30 days or b. My account wasnt in "good standing" bc i requested "too many" refunds. I was told to keep shopping to get the refunds later. It doesn't make any sense... keep shopping for items that won't come. What a scam!

Thumbnail of user jenniferr429
Alabama
195 reviews
359 helpful votes
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November 1st, 2018

Do not spend your money with this site. Mostly everything they sale is fraudulently stated. I will never spend my money again. Product too small and then have to pay to ship it back out the country. You must be crazy. Don't do it people. Biggest mistake, biggest regret.

Thumbnail of user victord163
Canada
1 review
1 helpful vote
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August 8th, 2020

I bought a bicycle sit in April, wish continue change delivery date and my summer is almost over. I don't need anymore that sit, but I don't have option to cancel o refund this item.
The worst came after, somebody wanted buy items with my credit card, that means is unsafe shopping site

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Victor. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user teresac171
Canada
1 review
0 helpful votes
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June 17th, 2018
Verified purchase

Ordering from wish used to be better. But now I have switched to amazon mostly as they are fast and accurate. Wish is very slow and mists often than not ordered stuff never shows up. It is a big disappointment.

Thumbnail of user sarahe138
South Carolina
4 reviews
12 helpful votes
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July 19th, 2018

I've bought from wish for a long time. Ive gotten things like shirts that are just a hunk of mesh sewed together, to all natural henna that is absolutely amazing. Look for the "official" products. Otherwise you will be disappointed

Thumbnail of user shehnoudaa
Mauritius
1 review
0 helpful votes
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October 3rd, 2020

This is a scam. I ordered 4 different items and received none so far. Each time I went on the app I was asked to wait a little bit longer and today they informed me that it's too late to ask for a refund. Do not trust these thieves.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Shehnouda. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user ronaldt255
Ohio
1 review
0 helpful votes
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November 16th, 2020

I ordered 10 items and got 2 of them. The rest never came. First they listed they were still being shipped. Now they don't even show as ever being ordered. This is the worse company out there. If you want products from China, use Ebay and Paypal. You will not get ripped off.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ronald. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user claudec12
Canada
3 reviews
14 helpful votes
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December 15th, 2015

I ordered 2 of the mini bluetooth waterproof speaker but received only 1. No answer to my queries. I consider myself lucky I even received one after reading all the complaints here. Scam site for sure... won't get caught again.

Thumbnail of user barrys400
Arizona
2 reviews
0 helpful votes
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May 11th, 2021

I waited extra long time for an urn to place ashes for a loved one. It finally arrived cracked wide open. Customer service was a joke. Didn't even want to help a bit. Gave me back my money and left me hanging. I will never buy from them again.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Barry. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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