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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user albanos1
New York
2 reviews
5 helpful votes
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December 2nd, 2019

Items tend to be cheap but shipping is the glitch, even with that, you have to wait 2-3 months to get an item, and to top it off they are not always delivered so if you re-order, good luck waiting 3 more months

Thumbnail of user breezec1
Illinois
1 review
0 helpful votes
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June 15th, 2020

Ordered a pair of tennis shoes and a T Shirt May 7 2020. Today is June 16th. Tracking my order is showing my items won't be here till after July 4th. Never will order thru wish again. I wish they had better service.

Tip for consumers:
Run from wish.com fast as possible

Products used:
Never received my products.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Breeze! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user ferydona
California
1 review
2 helpful votes
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May 18th, 2021

If you like to trash your money order any item from this fraudulent company. None of their advertising item matches to the items arrived. I don't know why they are not shut down yet and still stealing money from hard working people's money

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ferydon. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user michaelm356
California
3 reviews
20 helpful votes
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December 29th, 2015

The people complaining must not realize this is direct from china shipping. Not the quality control outsourced stuff. It's cheap chinese clowns. Also look at shipping times. Yes be prepared to wait up to a few months. You get what you pay for.

Thumbnail of user ralphh156
Massachusetts
1 review
0 helpful votes
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July 7th, 2020

Wish took my money on May 1.10 weeks later my Wish order has still not arrived. The site has no means by which to get a complete refund. It offered "free shipping" instead. Not worth anything if the item never arrives. Stay away.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ralph. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user ronnieh119
Pennsylvania
1 review
0 helpful votes
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May 25th, 2021

Never do business with these internet crooks your order take months only to get the wrong or missing item in your order. I will never buy from Wish ever again.
The wrench you see is my 216 piece Socket Set one 10mm wrench.

Tip for consumers:
BEWARE BEWARE SCAM.

Products used:
A Gather which took 2 months to get.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ronnie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user terrat1
Illinois
2 reviews
13 helpful votes
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February 29th, 2016

I have heard many people say they are nervous about ordering from Wish. I have ordered multiple things and never had an issue. Some items look cheap but remember what you're paying for the item. Overall I love this site and will continue to order from Wish.

Thumbnail of user haileyg1
Canada
5 reviews
22 helpful votes
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April 26th, 2016

I'd give Wish 5 stars if the shipping was faster, but aside from that everything I've ordered has arrived on time and in good condition. Just keep in mind that you get what you pay for! People complain constantly about the poor quality of the items they ordered, but honestly what do you expect? You can't pay $2 for chiffon shirt and then be surprised when you find it's missing a button. For me, Wish is perfect. It has everything I need, and you can't go wrong with the pricing.

Thumbnail of user rhondas24
Michigan
2 reviews
8 helpful votes
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March 7th, 2016

This site is the worst they don't back up their refund policy. I have contacted them several time via email and have never gotten a response. The items are not sized properly. And are poor quality. So I have in other words donated $40.00 dollars to someone.

Thumbnail of user royces11
Colorado
1 review
7 helpful votes
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June 11th, 2017

I have had great luck and lower prices with wish. Keep in mind you get what your paying for but over all all my purchases were all great ones. If your wanting a good quality item then go pay for the top end item some where else.

Tip for consumers:
Your paying so little it is worth the chance of getting something you do not like. Average it out of over all purchases.

Service
Value
Shipping
Quality
Thumbnail of user lesliev13
Virginia
1 review
4 helpful votes
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July 1st, 2017

I have ordered several times from this company. At first they were fine... I really liked most of their jewelry. Then my orders stopped showing up... after I paid for them. I contacted the company and asked for a refund because they were over 3 months late. Obviously the items are not showing up. I was told they had been shipped and were on the way. Well... that was back in November... it is now June. I tried to contact them again to request a refund and they had disabled all communication for those items. I deleted them ap... I will no longer order from this company. Save your money!

Thumbnail of user julieb430
New Zealand
1 review
0 helpful votes
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June 13th, 2018
Verified purchase

Clothing items are not even leaving their destination, starting to feel like I'm bank rolling and interest scheme. I have notified customer assistance of this situation and it hasn't changed. However other products have arrived 99% of the time and have been well priced and good quality.

Thumbnail of user azadehm2
Canada
3 reviews
1 helpful vote
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December 16th, 2020

An order has been placed without my knowledge! Today I was checking my account and noticed a $59.01 debit from wish! I went on the site and checked and noticed that 2 items I was checking and probably put into my basket was purchased with an expensive shipping fee I never confirm!($22 shipping!).
I contacted online customer service and even though one of them was not shipped put yet, they did not cancel it!
This is fraud! Everyone should know and be careful. Do not even sin up with your credit info!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Azadeh. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user garyg749
GB
1 review
0 helpful votes
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January 19th, 2021

No help whatsoever from customer support after selling me half a product under false advertising. To actually refusing a return as they only sent me a pole from an entire workout set as advertised for over £40.00. Then to thank me for my cooperation after messaging them what an embarrassment there service is. Truly horrific experience. Avoid their glamourous advertising as you will be massively dissapointed. Scum of the Earth

Below is a photo of my item compared to the false advertisement. Disgrace... All i asked is for a refund

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Gary. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Gary. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user jamesa1229
Florida
1 review
0 helpful votes
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August 4th, 2020

The shipping is ridiculous. They say it will take 3 months. My wife ordered from another Chinese site and it came within weeks so there is no excuse. I have also ordered from Europe several times with no issues. Thank God I spent a little over $10.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi James. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user arvellaw1
Oklahoma
1 review
0 helpful votes
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January 14th, 2018
Verified purchase

I love the prices on wish. However shipping per item detracts from that, and makes ordering more expensive than it needs to be. I have been able to get some of those same items at ebay for the same or better price plus free shipping. Also, promo codes are hard to find unless you want to open new accounts. It would be nice to have access to better codes that don't expire so quickly.

Thumbnail of user omara80
Georgia
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

I love shopping with this site. Only problem I have is when buying items under a time limit. Sometimes, the photo doesn't match the product. I thought I got a great deal on a gift, but think I ordered the wrong one. I'll have to wait and see. Even when things have not lived up to expectations, the customer service team bent over backwards to make me satisfied. Thats why ill always use Wish.

Thumbnail of user lucyp119
Arizona
1 review
0 helpful votes
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August 1st, 2020

I decided to try to save some money and do my Christmas shopping early this year. I was originally attracted to Wish's low prices but buyer beware! They change the price on you when you go to place your order and so far the items I have received have been made of cheap materials and have not been exactly as pictured for what I ordered. Extremely disappointed and will never use this site again!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lucy. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user kathiel2
Massachusetts
1 review
9 helpful votes
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February 17th, 2017

My daughter introduced me to WISH. I thought it was going to be a rip-off, but so far I have been wrong. Everything has been received, of course it was three maybe four weeks, but it was as expected per the shipping info. Every item, ranging from clothing, shoes, jewelry and makeup was of decent or good quality. We love this APP, and use it frequently.

Thumbnail of user sams320
Florida
1 review
9 helpful votes
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January 14th, 2017

I purchased two 128 GB flash drives from wish.com. Although the items arrived within a couple of weeks, the flash drives have proven to be fake. They initially showed up on the computer as having 124 GB capacity, but then immediately stopped working. They cannot even be recognized on any computer.

The selling of fake goods online is a criminal act.

I have demanded a refund from the company and filed a complaint against them with the Federal Trade Commission.

UPDATE: I informed wish.com that I had filed a complaint and received an immediate refund. They included the shipping costs and did not require me to ship the product back. I encourage others to follow a similar procedure.

Thumbnail of user kathia2
Pennsylvania
2 reviews
7 helpful votes
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May 1st, 2017

This is the first time in 15 years that I am giving a negative review to win online shopping experience. Items are substandard even for the price, & forget the shipping. You wait forever and they have no idea where your order is. I am still waiting for one item of the only order they will ever get from me. I recommend SheIn if you want to have a great shopping experience for minimum expenditure. Just stay away from wish.com whatever you do.

Thumbnail of user matb34
Australia
1 review
0 helpful votes
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October 4th, 2020

Everything I have ordered has never turned up make you wait ages for delivery can't talk to a real person after making you wait months for products they say sorry we will give your money back in 14
Days it's pretty much just a scam to steal your money and make interest on it

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mat. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user vincentm36
Colorado
1 review
1 helpful vote
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December 23rd, 2020

Having much experience, much of this company is built on using our money (ponzi scheme) for 30 days or more! Sure you get a "no worries we refund; but don't mind us if we use that money for a bit!" Keep purchases small, if it sounds too good to be true, it probably is.

Tip for consumers:
Keep purchases small, if it's too good to be true it probably is. Don't expect it soon.

Products used:
I expected a laptop and got a mouse. Told to expect a refund. Still waiting for for it. You would be amazed how much money they can make off, holding our money. Aka money changers! Partial scam.

Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Vincent. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user tun67
Texas
1 review
0 helpful votes
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January 19th, 2018
Verified purchase

If you like cheap household wares, this is a good place to order them as long as you're willing to wait up to a month to get your items. However, sometimes you might not get the items at all. So the deals are great but sometimes you're just waiting for nothing.
Also the clothes run really small. Like Barbie small. I started out ordering lots of things but the last handful of orders I made, I didn't receive any of the items so I'm going to scale back on ordering from here and go to a more reputable online retailer.

Thumbnail of user deniser332
Florida
1 review
0 helpful votes
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July 14th, 2020

This company is not only fraudulent but they steal your money then you can never get in touch with them I ordered something several months ago 3 months ago never got it I am moving in a week will never get it can't get in touch with them they've stole my money out of my account and just don't give a s*** really disgusting stay away from wish it's got cheap crap anyway that isn't even worth the money you're paying

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Denise, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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