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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user murrayl30
Canada
1 review
0 helpful votes
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July 18th, 2020

My reply to the latest Wish customer support telling me about ANOTHER shipping delay: "Just a lot of bull$#*! from you. Great customer service! Your estimated shipping window is way beyond the ship date you advertised on your site. I would never have purchased them if you had given a shipping date of July 30. Three months for a small order that I could get elsewhere in two weeks or less! You are fraudsters selling items you do not have and promising unrealistic delivery dates. I am going to let the public know how you work so maybe they will not want to buy from you."
There is a reason why you cannot leave reviews on their site, and why you can't cancel orders you do not get. They are so bad that they do not want you to tell anyone. They keep pushing back the expected shipping dates. Nobody should consider buying from this company. You only save a few dollars over Amazon, why go through the aggravation?

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Murray! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user ering60
Texas
1 review
0 helpful votes
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January 13th, 2018
Verified purchase

When you press the buy button price always goes up. The description of items are extremely unclear. The buying process is quite simple and if item not received they usually refund. However, it takes at least a month to receive purchase. If ordering multiple items from same buyer they refuse to ship together, which means paying double or multiple shipping fees usually greater than the purchase it self.

Thumbnail of user kathyk513
Canada
1 review
0 helpful votes
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September 4th, 2020

I just received my so called door mat after one month of waiting. The item that should have cost very little ended up costing me $111.00 due to shipping and US conversion. The item resembles nothing to a door mat, it is some kind of a cloth that does not belong anywhere. Shame on you for this, I am so angry and I wish I could return it.
Lesson learned, never ever will I shop at your website and I hope people read this and possibly change their mind. The item looks good on the site, once you receive its junk, a piece of garbage.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi kathy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user mahalap2
New York
2 reviews
0 helpful votes
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November 6th, 2018

Most of the stuff on this site is quite cheap so you're tempted to buy a lot of things at once, but all the items I've ever gotten from this site were meh quality, broke pretty fast and didn't last long.

Thumbnail of user bruceb294
New Jersey
1 review
2 helpful votes
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October 13th, 2018

Ordered a flashlight, tracking is horrible. I expected shipping to be slow but this is nuts. You can not contact any customer service by phone or email. How do I get my money back? I will never use this site again!

Thumbnail of user edb218
Canada
1 review
2 helpful votes
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July 14th, 2019

I've ordered several things from Wish. It seems like good deal but items are always very cheap quality, or not as described if it even arrives. They do not honour refunds, I learned and will not buy from them any more.

Thumbnail of user surinderr1
GB
1 review
2 helpful votes
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June 6th, 2018

Seems to be a total scam. Suggest we stay clear. I gave them second chance be regret it! Notifications of so called super deals never there when opening the site - a con.
Lots of negative comments and no response from wish themselves -why?
Worst of all in Facebook said some friends of mine like wish but when I asked them they had not even heard of wish! Scary. Deleting mine now!

Thumbnail of user brendas176
New York
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

The coats I ordered were too small. I am still waiting for 2 eye shadows brown and blue. I really hope I get them soon. I know they are coming from China but everything else came in a timely manor. These did not for some reason.

Thumbnail of user loisl63
Canada
1 review
1 helpful vote
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October 22nd, 2019

I was sent this item and it it defective - - the only way you can contact them it through an email and it is there prerogative as to when they will get back to. Customer service is very poor - lots of fake discounts - buyer beware - the worst customer service I have ever dealt with

Thumbnail of user vibushank
Canada
1 review
0 helpful votes
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June 17th, 2020

Beware - ordered flower seeds 2 months ago, it's not here. They kept changing the delivery dates. No help with customer service department. You can't speak with a person directly. They had took the money and no product or refund. June 2020

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Vibushan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user lynnec27
GB
1 review
5 helpful votes
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December 7th, 2016

Do not order anything from this company because if you need to return it getting a refund is impossible. Like others have already said it's a total scam. I must have sent 15 emails and they always end respond with another question. I realise now I am never going to get my refund - just want to warn others.

Thumbnail of user amymaried1
New York
5 reviews
20 helpful votes
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August 22nd, 2016

Every item I have got so far has been purely junk not what they show or what they claimed size chart is not correct! There's not a doubt in my mind the clothes are made from kid sweatshops there's no elastic the thread you can see it all over the place! Trying to return the order i will cost you way more than you paid over 600 worth of stuff and it's all garbage

Thumbnail of user nikkih23
GB
1 review
6 helpful votes
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January 22nd, 2016

I ordered several items, a couple have arrived, from CHINA, awaiting others. They are so incredibly awful, badly made and with appallingly cheap material, I can do nothing with them except pack them straight off to a charity shop. Buyers beware!

Thumbnail of user savannahm2
North Carolina
1 review
14 helpful votes
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October 25th, 2015

I have been a user of Wish for well over a year, and I will make one thing very clear, most if not all items are shipped from various places in Asia, so it will take a little longer for items to arrive, and also always order bigger than your actual size, as different areas have different sizes. Also just want to note that you have to read very clearly what the seller is actually selling you, because just an image can trick you. I enjoy buying from Wish because I've learned all of this, and although I mostly buy jewelry from them, my clothing items were well worth the find as well. Happy Buying!

Thumbnail of user ashtonh16
Minnesota
1 review
10 helpful votes
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June 10th, 2016

Do not order tops/jeans/jackets or anything of the sort because it usually ends up with bad material or looks nothing like the picture. If you do want to order something order small stuff like maybe earrings, bracelets, phone cases, etc. I don't suggest ordering clothing at all from this app.

Thumbnail of user relorianm
Montana
1 review
3 helpful votes
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June 1st, 2017

So as of writing this their average for actual delivery of items ordered is 15%. I've ordered way too many items and received far too few of them. Customer service is pretty non-existent. I've had about 4 refunds and never over 10 bucks. 30 dollar pvc figure for my son never showed and wish claimed it was delivered. I finally got USPS to find where it went. They sent it to the wrong country but didn't bother refund it.

Thumbnail of user angelam207
Canada
1 review
4 helpful votes
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July 15th, 2017

I have been with wish.com now since early 2016, I have never had a problem with any of their customer service! They have gotten back to me instantly when I don't get my parcels on time and always are easy to get a refund from! However I have usually had to wait a few months for anything to appear at my place So if you want something right away don't bet on wish! However some things have come before the due date most recently an elvis pillowcase that my mother loved!

Thumbnail of user tamarat13
Florida
1 review
3 helpful votes
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July 5th, 2017

This site is a joke, I've stupidly ordered several times from this site and each time they only send a portion of my order and "conveniently" something gets "lost" in shipping. Apparently they think either we.re too stupid to realize that they didn't ship everything, or that the item doesn't cost enough to cause the customer to pursue the missing item! Whenever you do happen to receive your order. It's cheaply made and usually the shipping costs more than the item itself. Save money and frustration because they have a computer generated response to all inquiries and you can never talk to a real person regarding your situation!

Thumbnail of user leeb595
Texas
1 review
0 helpful votes
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July 12th, 2020

If the item is over 30 days in being delivered and damage. They claim too bad that you should have contacted before 30 days. How is this possible?. I asked to cancel all outstanding orders. Was told no because I ordered more than 30. Nothing will be delivered until September.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lee. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user sharil5
Oregon
2 reviews
5 helpful votes
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January 16th, 2018

I was a bit skeptical at first because of all the negative reviews. But I decided to give wish.com a try anyway. In the past couple of months I have ordered about 20 items, mostly jewelry. One particular ring was received a size larger than ordered. I sent an email to them and got a reply within 24 hours stating that I could keep the ring and they have a refund on my account towards my next purchase. So far everything I have received has been what I expected, pricing and shipping was more than fair. I appreciate how quickly their customer service team got back to me, and I will continue to use them.

Thumbnail of user christophers1297
New Zealand
1 review
2 helpful votes
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August 20th, 2020

I purchased a dud item that blew up taking all my house fuses with it.
Went to contact customer support and got a white screen of death. Everything else on site ok. But customer support unable to load. Went thru net and suprise suprise got email saying only way to get refund was to use the support on app (despite already corresponding with me now)which does not load.
What a rip off. I know they peddle cheap junk. So be it. But this type of cheap trick is a poor way to make /$$.
Boo wish... you stink...
Up yours

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Christopher. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user deboraha119
Louisiana
1 review
4 helpful votes
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June 2nd, 2018

I have been try to get agile of customer support by phone and on the web site itself and can't get no where. I need to return a shirt that I got it's a child's large and you can see right threw it. I would just like my money back all the problems I'm having will never order anything else again.

Thumbnail of user katherinew42
North Carolina
3 reviews
9 helpful votes
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February 6th, 2018

I tried wish like most people do thinking the products would be cheap and unappealing. Not at all, I'e loved everything I have purchased with the exception of one item, and that was natural error.
I got the wrong color so, that can happen anywhere. What have you got to lose try them at least once. You'll probably try them again. They are not the best when it comes to the coupons codes though.

The items can be very inexpensive, then comes the outlandish shipping costs. Pay close attention to the shipping, it has made me cancel a few orders.

Thumbnail of user sheilaf105
Minnesota
2 reviews
105 helpful votes
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May 4th, 2020

Do not order from this site. Things look catchy because they are priced that way and the products truly are CHEAP made. In addition, after I ordered the first time, my credit card was hacked and all of a sudden I started getting additional purchases being made. Not trustworthy at all. Also hard to get any contact with this company - no numbers to call - all automated online. Products also take a long time - I have been waiting 2 months!

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Sheila! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user murrayk29
Florida
2 reviews
1 helpful vote
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August 22nd, 2022

Ordered a leather hat. Received a felt hat. Ask for refund. They said yes but I have to pay return shipping, which cost more then the item. Then asked just for correct item to be sent. Never heard back from them.

Tip for consumers:
Some products very very cheaply made.

Products used:
Hat

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Murray. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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