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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user bralcor
Canada
1 review
5 helpful votes
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November 16th, 2016

For a company no contact number number or chat or email. We are looking at a company that probably based somewhere in mt. Everest. I bought one item from them according to the scale it almost there. I don't think ill be buying from here again.

Thumbnail of user jackies473
Illinois
2 reviews
19 helpful votes
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February 26th, 2021
Verified purchase

I thought it would be a good idea to have my items delivered to local store. What a MISTAKE! Apparently when Wish came up with pick up time frame they didn't take Covid into mind. Items arrived went to pick up after 14 day quarantine just to find out items were returned and I got a partial credit so they said. This was in January, Monday will be March 1st and still no refund. Never trust low prices because you wind up paying somehow!

Products used:
None. It all got returned.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Jackie! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user sandram960
Australia
1 review
0 helpful votes
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May 26th, 2020

Do not order from Wish. They have no way to contact them when parcels are late (a month after due date). The first parcel arrives with no invoice. Given I have 7 small orders and all late, I have no idea of which one this is.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Sandra. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user susane179
Washington
1 review
0 helpful votes
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June 17th, 2018
Verified purchase

Some things are cheaply made but most are very satisfactory. Cant beat the prices, but i have several items i have ever received nor any reply as to why not. If u want a refund you don't get the mailing rate back.

Thumbnail of user harryp122
Florida
1 review
4 helpful votes
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October 10th, 2019

I got caught up in trying to score a limited items deals stating if you are first person to process payment for it. So I went ahead and ordered about 40-50 items and to no surprise i wasnt first on any of them. Now the worst part is trying to get your refund for each. The only way is to select customer support bot and click through 5 things for each the item and then multiply that times 50 items at about 2 min process click through the support bot and next thing you know an hour and 50 mins have gone by to get my refund.
They purposely made it supper difficult, when they could of let you check off multiple items at once. Then they hold your money for 2 weeks before they return it. Dont waste your time with that site-Go to ebay its much safer and efficient and every item wish has is on ebay for cheaper!

Thumbnail of user stanleym68
South Africa
1 review
0 helpful votes
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June 19th, 2018
Verified purchase

The item in question was refunded after failure to deliver within the stipulated delivery date. There were also few items that also had to be refunded. This gives me mixed feelings when I think of making an order on this site, given my first shopping experience was something that I did not
Expect.

Thumbnail of user tamim181
Arizona
1 review
0 helpful votes
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August 22nd, 2022

Every item in my order was way to small. When I contacted customer support they stated I had to pay for return shipping. All is going to Goodwill and valuable lesson learned! If your ordering clothes order 3 sizes larger…. They don't tell you that either. SCAM WARNING

Tip for consumers:
SCAM

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Tami, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user deannab151
Canada
1 review
0 helpful votes
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July 8th, 2020

I ordered and paid for three items, one which was a guarantee delivery date of two weeks. I ordered these items in may, They changed the delivery date on me 6 times and always the day before it is to arrive, the last change now is set for Oct! Thats 6 months of them having my money and me not having the merchandise, I have repeatedly asked for my money back in full, 6 months isa ridiculous wait time for anything, everyone else I order from. All over the world seems to have no problem. This can not be legal, Ive got to speak to a lawyer on this company

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Deanna. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user rubyem3
Alabama
1 review
1 helpful vote
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September 16th, 2020

You never know what you're going to get, some things are exactly what they show, but overall, you get so many that are not, and you pay way too much for the order, after shipping is included. I have stopped shopping with them because I have given away more money than I saved.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Rubye. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user annai96
GB
1 review
1 helpful vote
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May 10th, 2020

This is the worst place you could ever shop on. My thing has not come yet and it's been a month. They're so bad at shipping them. I'm not even excited for it anymore. What's the point in sending it now? I've waiter so long. It's the worst, never ever shopping there again.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Anna. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user baoc7
California
1 review
0 helpful votes
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January 18th, 2022

I have been a wish customer for a while. Lot of product I received is totally different than what described.
I recently ordered portable charger. I never received package. Try to contact them several time about it. Never received an response from them. They totally don't care about their customer.
I will never use them again
Shopping with your own risk

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Bao. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user johng2646
California
1 review
22 helpful votes
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June 28th, 2020

Saw an ad for a cooling hat for cheep. Went to site, put it in my cart, and price more than doubled. Raised the item price and added shipping. Then started check out, and they added more shipping. Read reviews and learned their photos show items larger than actual, shipping is way slower than they represent when ordering, and customer service stinks. Decided to avoid this fraudulent Chinese front company.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi John. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user gregg547
Canada
1 review
0 helpful votes
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May 4th, 2021

Bought two items which were totally misrepresented in their website. One was a solar panel which said it produced wattage far in excess of what it could. The second was an IP camera that when delivered was totally unlike the one ordered. In both cases they refunded my money.
Do not fall for their 1$ deals. They add a 1$ shipping fee, hold your money for several days the tell you that you missed out on the time limit for the item. Believe they are earning interest on the thousands of that are sucked in by this scam.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Greg. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Greg. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user aldonas4
Canada
1 review
9 helpful votes
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September 10th, 2020

They took my order and charged my credit card immediately and it was the end of their service and responsibilities. The product arrived 3 (!) months later!
They have changed the delivery window multiple times without any notification! They would not accept the return and refund your money. BE AWARE! Your hard earned money is lost with "wish"! Their response was to "save the order" (kids inflammable pool) for next season...

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Aldona. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user corrynh
Australia
1 review
1 helpful vote
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January 19th, 2018
Verified purchase

Wish is a pretty amazing shopping app. The prices are unbelievable and the quality of the products is pretty good, sometimes a little iffy but this is rarely. At time items Ive ordered havent arrived, however the refund policy is great and we get to keep the product if it arrives out side the delivery date, so you never lose any money.

Thumbnail of user pattyr31
Florida
1 review
0 helpful votes
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December 20th, 2017
Verified purchase

I love shopping and right now wish is #1 In my book. I am very satisfied with all my purchase with the ones received and those I revered received but was refunded. That's what I call team work. Keeping your customers happy and coming for more. I'm gonna look now for an antique home phone. I'm wishing they have it.
Fondly
Patty

Thumbnail of user michalaed
New Jersey
1 review
0 helpful votes
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June 15th, 2018
Verified purchase

I love Wish! The prices are excellent and compared to when I first started with this app the products come in great condition. I love that things don't come looking so cheap. You may get one bad apple here or there but overall great. The biggest issue is waiting FOREVER to get things. Some come faster than others but ex. I'm still waiting for something I ordered 3 months ago

Thumbnail of user ingridp35
New Jersey
2 reviews
1 helpful vote
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July 18th, 2020

Ordered a product on April 10,2020, thought it was coming from within the US but tracking said coming from China and still have not received it. Customer service via email keeps giving me the runaround and extended delivery dates and only gave me the refund for the shipping and now claims if do not receive it by 7/19/2020 reach out to them on 8/3/2020 to get the balance of the refund, this is so insane. I reported them to the Better Business Bureau and they have yet to hear from them. Please stay away from Wish.com

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ingrid. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user sagip
Israel
1 review
5 helpful votes
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March 15th, 2018

I placed a product on Wish, which never arrived (still 4 months and counting). When I contacted customer support, they simply said that there's nothing they can do and that it's over their 30-day return policy. I would return the product if I got it in the first place - but now I don't have the product, and they are not willing to return my money. Complete theft!
Would recommend anyone to stay away from this terrible site!

Thumbnail of user wilsonw13
Texas
3 reviews
6 helpful votes
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March 14th, 2017

They were okay at the beginning, i knew the quality were crap since i don't really paid much. Now! They began to stealing from my credit card. Even though i don;'t buy any things. These peoples they are live without integrity. All they care was just " money"
I fell shame for them. 5000 years of history of what?

Thumbnail of user andrewm1662
Canada
1 review
0 helpful votes
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June 17th, 2021
Verified purchase

Two purchases. Only one ever arrived and it was (as many have said) very low quality (a shirt). The other item never arrived and the process of getting a refund is far too onerous. Refunds are only a credit to your account (i. E. you have to spend it on something else on Wish) rather than a credit back to your credit card.

Tip for consumers:
Shipping times are LONG, and half the time the item will not arrive at all. Yes, you will get a refund but only as a credit to your account which forces you to buy something else that you may not receive. You will NOT actually get your money back.

Products used:
Shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Andrew. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user michaelh2740
Texas
1 review
1 helpful vote
  • Send Message
August 26th, 2020

I attempted to make a small purchase on Wish.com. I never received a confirmation email on account creation or order creation. When I attempted to log in, it failed. I did however see the charge appear on my credit card. Using their 'contact' link results in automated responses that ask you wait for up to three weeks for a refund. Three weeks later, no refund has been provided, and I still get automated responses to my attempts to contact them. Luckily, the purchase was not too large, but learn from my mistake - do NOT attempt to purchase anything on this site; you are literally giving away your money.

Tip for consumers:
Do not use this site, but if you do...
Create an account first and verify you can log in. Make sure you get an email from the site that verifies that the account exists.
Do not buy anything on this site, but if you do...
Don't buy anything that is the slightest bit expensive. You probably will not get it, or it will not work at all.

Service
Value
Returns
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user vickim40
Michigan
1 review
1 helpful vote
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December 28th, 2016

I ordered 4 different items for my son, all of which said they would be here before Christmas. I still have not received any of them. At first it said delivery would be 12/22 then 12/24, then 12/27 then 12/30 now it says 1/5, I am really starting to think this sight is a total scam

Thumbnail of user ismailt9
New York
1 review
29 helpful votes
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July 15th, 2016

Understand what the app is first. Products are from China and take a while to be delivered. Sizes are referred to Chinese so u usually need to buy 1 or 2 sizes larger. I've had no problems so far and Im level 7 so I've bought several things mostly cheap small gadgets or cloths. With that said the pictures are misleading some times but if you read the description it clarifies what it is you are buying.

Thumbnail of user dennisj38
dennis j.
Texas
1 review
2 helpful votes
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September 29th, 2017

They say they have a 5 star guarantee, but will make you run around for a month - have you pay to ship back then never respond again. I finally had to file an incident with PayPal to get my money back. Stay away from this vendor. Products are junk and company is awful to deal with.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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