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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user amirae
AE
2 reviews
2 helpful votes
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July 28th, 2020

All the negative reviews are true, I ordered four items 3 months ago and they never arrived. No way of contacting them, they changed the delivery day twice.
You can't call them, only you can send an email, however, you will get a generic reply.

Don't waste your time and money

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Amira. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user lisar2017
GB
1 review
0 helpful votes
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October 28th, 2021

My product want as expected. I asked to return but amazingly the order number I was given by them originally doesn't exist they say, so, they won't refund me. Nearly 2 weeks spent back and forth with requests of help but they just kept asking for order number. Con merchants, nothing but disgust for this company! I wish I could give a minus 5 star rating.

Products used:
None of them

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lisa. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user kated142
GB
1 review
0 helpful votes
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August 13th, 2020

Don't expect to receive your orders. The tracking shows my items where shipped in February estimated arrival April, it's now August and still nothing. After getting in touch to report it's still not arrived they have no further information and refuse to refund you. Utter joke plus it seems cheap but if you check eBay most items are similar price and actually arrive.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kate. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user vincew49
Australia
1 review
1 helpful vote
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May 16th, 2021

Only ordered two things on separate orders. One never arrived the other broke the second I tried to use it. Complete fake and utterly false advertising. The entire site is hit and miss with zero genuine feedback as it is all buried under the masses of fake self reviews by scammers.

Don't waste your money.
Wish is a Nightmare.

Tip for consumers:
Run away. Don't look back.

Products used:
None they all broke.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Vince. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user johns9706
Florida
1 review
0 helpful votes
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October 29th, 2021

What they send you is pure junk. My wife and i have ordered from wish and the two orders were not as described. Nothing to do with the picture. We could not get a refund because sending the item back will cost more than twice what was paid for the order

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi John. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user janicel352
Washington
1 review
0 helpful votes
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February 4th, 2021

Would give a zero if possible. They haven't sent anything. Nobody is answering the emails/ phone or live chat. Worst than a scam. I never had an issue like this were they have charged me for the wrong item and have zero accountability. Is the worst customer service ever... in fact it looks like they don't even have a customer service. I have reached out to my back on this and the bank is taking forever to solve the issue. Wish is a ripe off, Please avoid ordering from them.On February 16,2021 I order 7 pair of boots Wish posted. 05 cent along with other items at checkout it
Was $ 89.46 they emailed me $379.26 this is not the price I have agreed upon. The bank is saying I gave them authorization to charge my card, but I am disputing the charges, I must add have not received anything yet! Stay away if you want to keep your money...

Tip for consumers:
Beware this is a scam......

Products used:
Nothing was ship has of yet!I I requested a full refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Janice. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user barbarai414
Wisconsin
1 review
15 helpful votes
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July 1st, 2021

I paid and was sent the wrong merchandise. Their "Support Help gives you 4 choices one of which is Nevermind. You cannot talk to an actual person. I sent dozens of emails and pictures. After each I got a "Sorry" response, they acted like they had never heard from me before and put me back in the computer loop. I truly believe they dragged it out to pass the return deadline
I am stuck with, two- yes they sent it twice-ugly wrong items that they will not refund. DO NOT SHOP HERE.

Tip for consumers:
If you buy from WISH plan on no refunds, even if THEY send the wrong item.

Products used:
Did not use. Unsuitable design sent and they would not refund.

Service
Value
Shipping
Returns
Thumbnail of user lynneb16
Texas
1 review
4 helpful votes
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September 30th, 2015

Waste of money no matter if you spent $1 or more, things ship from China and are cheap. I'm still waiting for my order and it has been 6 weeks and it is not here yet. I ordered decorating tips and sleeves, the sleeves arrived and when I used them, the split, leaving me with a hand full of frosting, cake none. Next time I will just go to Michaels... can't wait to see if the tips ever make it.

Thumbnail of user goonloongl
Virginia
1 review
15 helpful votes
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July 4th, 2021
Verified purchase

There are times the items are DOA. Once I bought a smart watch which needs to be charged every day. Plus the readings are inaccurate.

On two occasions I ordered a tablet but ear plugs were shipped. Obviously delivery does not match the product description.

Upon the last fiasco, I complained but ended up being blocked. The excuse: I had abused their return system. I am convicted when the numerous faults were with the retailers. Upon appeal the block was removed. Now Wish wants my picture ID. Nope I am not shopping thru Wish anymore.

Tip for consumers:
Make sure item description is what you want. The writeups have poor English and can be misleading. Have screen capture of product description, used as proof of what was advertised.

Products used:
Wires, solar lites, shirts, electronics, security cams, SD or tf cards, USB drives, power adapters, shoss

Service
Value
Shipping
Returns
Quality
Thumbnail of user cc752
New York
1 review
15 helpful votes
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January 24th, 2022

To put a very long story short, I bought a leotard from them. It was too small. I returned it using the shipping label they sent me. It's four months later, I haven't received a refund, and their customer service reps keep ghosting me. They obviously don't know how to solve the problem, so they keep not answering my request for my money back. Stay far away from this scam. Order directly from AliExpress, Amazon, anywhere else. Don't touch Wish.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user lindseyb36
New York
2 reviews
4 helpful votes
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August 5th, 2017

This sales app is such a bad thing in every aspect. They will list one price, then charge you another at checkout. I had them charge me DOUBLE the listed price, then when I asked, they claimed it was the color I picked out. Then another customer rep said it was due to my ordering an XL! They made excuses, blamed me for the bait and switch, illegal, as we all know from economics in high school! Then the jacket I was charged double for didn't even zip right. Ad said "lined jacket" and it came with these little inserts! Awful people in customer service, I will never do business with them again, and I've heard that from many people. Awful!

Thumbnail of user bridgetk10
Kentucky
1 review
0 helpful votes
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January 14th, 2018
Verified purchase

Don't get me wrong I DO like using wish. However some things could make it better, like the shipping. I feel that if you are ordering more than one item from a store that you should be able to save some on shipping. Many times i find myself paying just as much or more for shipping that the actual cost of the products purchased. I also have had on a few occasions, items that never arrive. That being said, customer service has always been a pleasure to work with and have gladly refunded the purchase.

Thumbnail of user annem289
Illinois
1 review
2 helpful votes
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June 14th, 2018
Verified purchase

I cannot express to you how much Wish sucks! I've been a customer for over a year, but no more. They put up nice items, and then miraculously it's changed, or it just "gets lost". They do give refunds, but that's not the point. Or they will say, we're sorry the item doesn't match what you got.
I have gotten stuff I didn't order. And when corresponding with them. It's canned replies. It's never a real person. This I know for a fact. I could go on, but I won't.

Thumbnail of user deborahn214
Florida
3 reviews
1 helpful vote
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June 26th, 2020

This wish app is garbage. I have been waiting for my stuff upwards of over 2 months. This is ridiculous and I would not suggest any body to order from wish. Unless you wanna wait forever! They tell you one thing about when it's going to ship and then they keep changing and Moving the delivery date forward! That pisses Me off!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Deborah. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user julied294
Canada
2 reviews
3 helpful votes
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October 28th, 2019

You never know which items you will receive, or when, lots of items don't reach me so they refund but I ordered because I wanted those items very stressful to contact wish as you never get to speak to someone and when they do email back, they are uneducated about the simplest questions about my orders. I end up having to email again with still no reasonable response. I get told that shippers don't always get the proper tracking numbers. Very unprofessional and with all the mail thefts I will not be ordering from wish any longer. Shipping is always more then the item so, in my opinion this is a gimmick for some of wishes stores to make interest on our money without sending the product. Over a month later you get a refund.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Julie. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user cristinar62
Virginia
1 review
1 helpful vote
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July 3rd, 2020

The website wish.com is a scam. First, in April, I purchased 4 items and to this day I'm waiting for it. Every time I go online to track the items, the delivery date is moved to two weeks later. As of today (7/3/20), all items show to be stuck in China. Second, they don't have a customer service. The phone number leads you to a recording instructing you to go through their website. When you get there, it's an automated system that shoots answers based on what you answer. You never speak to a real person. Third, they don't refund your money if the item has already shipped. If this is the case, they refund the shipping amount only.

Tip for consumers:
Do not use Wish.com. It's scam! They will take your money but never send you the items.

Products used:
None, never received them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Cristina, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user seanb253
Canada
1 review
19 helpful votes
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January 7th, 2020

You will spend most of your time chasing refunds.
Out of 40 orders, over 4 months trying to make the most of the app and seemingly great deals only 4 arrived and not all of my refunds came through.
Now wish support are not helping at all.
This is an app that makes it very very easy to spend money and receive nothing in return.

Tip for consumers:
Don’t use this site. It’s not worth the hassle. The price is set so low to make you put up with the low service and quality.

Products used:
Solar charger, underwear, hinges

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawnm535
Michigan
1 review
28 helpful votes
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February 11th, 2020

Ordered a month ago. Three small things shipping was way off the charts, more expensive than items themselves. All being shipped separately. According to their own site, the items are still sitting in China. Tried to cancel order, told it was already paid for and being processed to ship. Lies, still in China. Site says they'll be here by March 22 and later. What a crock! Going to delete the app after this and close out my credit card I used to be safe. I'll stick to Amazon.

Thumbnail of user annelia2
Netherlands
7 reviews
1 helpful vote
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February 25th, 2023

Wish Online is a website that sells clothes and accessories for women. It has a large selection of different items from various brands, such as dresses, tops, shoes, and more. The website has an easy-to-use interface that allows you to easily browse through their clothing collection.

Thumbnail of user krisl32
Georgia
1 review
7 helpful votes
  • Send Message
July 1st, 2016
Verified purchase

I've been shopping on Wish for almost a year now and have had all good experiences. Keep in mind that you definitely get what you pay for, so don't expect a beautiful ring for $1. I've purchased a lot of small items like purses, jewelry, hats, etc. and they've been everything I expected. Customer service is excellent too!

Thumbnail of user peterb2008
Canada
10 reviews
4 helpful votes
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February 6th, 2022

This site has just about everything for everyone, from clothing to tools, hobby accessories and DYR needs and more! All at prices that won't break the bank. Their site is very user friendly as it has a search box top right so it speeds up your search and has a wish button to save your searches in for later viewing. Shipping is timely and flexible. They also have a no haggle return policy that looks after customers. I have personally been with this site over a year and made many purchases through them and have been more than satisfied. I find this site fun and rewarding as you never know what you may find!

Tip for consumers:
search over different sellers for best price.

Products used:
All different products

Thumbnail of user lawrences46
Illinois
1 review
3 helpful votes
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February 21st, 2017

I've recently bought numerous shirts, sweaters and pants. Unfortunately I spent over 100 at once and I received the clothing and I can't believe how cheap it was all made. Horrible! Similar to cloth made of toilette paper!
Never Again! "You get what you pay for".

Thumbnail of user sarat66
Pennsylvania
3 reviews
4 helpful votes
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June 15th, 2017

Shipping does take a while sometimes, and sometimes it is very quick. I don't really buy the clothing, but everything else I have gotten was good quality and much less expensive than other places, even with shipping! If I ever have an issue, customer service replies quickly and always helps. Have recommended this site to lots of friends.

Thumbnail of user heatherh82
Tennessee
1 review
1 helpful vote
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January 19th, 2017

I will never order from Wish again. It's been 2 months and I still haven't received 3 of my 5 items. They were originally scheduled to be arriving by Christmas; however, every time I track my items the date has been pushed back. One of the two items I received, an eyeshadow palette, arrived broken. It also contained different colors than the picture provided. They did refund my money, which I appreciated. I have come to the conclusion that you get what you pay for. Lesson learned!

Thumbnail of user brianb2410
Ohio
1 review
0 helpful votes
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April 17th, 2021

I only recently started shipping here, u bought many things at good prices but they mis advertise all the time and nothing shows up in time. Then they'll change ur delivery date. My daughter's birthday was ruined, none of her presents or decorations showed up in time and I ordered them 2 months ahead of her b day

Tip for consumers:
Just don't use wish UNLESS U HAVE ATLEAST 8 WEEKS, PAY ATTENTION, TAKE PICS OF THE DELIVERY DATE BECAUSE U BET U IT WON'T BE THERE WHEN YOU EXPECT IT AND THEY WILL CHANGE UR DATE

Products used:
Ended up not using any decorations, daughter's 3rd birthday was ruined. U know, I'd if my stuff is late, but when I ordered stuff for my daughter's bday, I expect it to b there In time! I ordered it with plenty of time. And THEY ONLY GIVE U A REFUND IF UR STUFF US MORE THAN 11 DAYS LATE. IN TOP OF THE ALREADY WEEKS OR MONTHS YOU HAVE ALREADY BEEN TOLD TO WAIT

Service
Value
Shipping
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Brian, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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