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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user jg99
Canada
2 reviews
5 helpful votes
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December 28th, 2016

The first week in October I ordered for delivery to Canada 7 items (18" doll clothes) from Wish. These were supposed to be Christmas gifts. Two of the items arrived within the time frame given. For the other 5 items, I waited one week past the due date, and then requested a refund from customer service. Customer service was excellent. All refunds were cheerfully given and received on my credit card within three days. It's been almost three months since I placed my original order, and since receiving my refunds, two items have shown up in my mailbox (1 just today). So... Don't order anything you absolutely have to have. There seems to be no guarantee as to what will arrive. One of the items that failed to arrive actually had a tracking number with Canada Post! Be prepared to wait MONTHS. The prices are excellent, and the goods that arrived were well worth the price. I had no difficulty getting refunds. But, for a few dollars more, I could get similar items at Walmart.

Thumbnail of user path349
Oregon
2 reviews
4 helpful votes
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February 20th, 2020

Ordered batteries on 1/24/2020 and they changed the delivery date 2 time and still never received them. Cant reach anyone just automation. It will be 2 months to get my money back through paypal. Never by from them

Thumbnail of user karenj95
Texas
1 review
8 helpful votes
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October 24th, 2016

I ordered high heels from the Wish App. After 7 weeks the shoes arrived, in a plastic bag, not even sure how the heels survived. Although it didn't matter because they were the wrong shoes, both left feet and different sizes. Nothing about the order was legit. I have requested a refund and submitted pictures. We'll see...

Thumbnail of user chayag1
New York
1 review
2 helpful votes
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June 22nd, 2020

I ordered jackets that stated they were on sale for extremely cheap. When I got my confirmation email, I realized that I was charged the full price for the items. I tried reaching out to customer service, but they claimed there was nothing they could do, since I had no actual proof other than a screenshot of the purchase before making the payment. They were extremely unhelpful and refused to cancel my order or give me a refund. This was my first time ordering anything from Wish, and I plan to never do so again.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Chaya! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user lizm489
GB
1 review
1 helpful vote
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April 16th, 2020

I ordered 3 items, they took the money straight away and cancelled 2 of the items today with refunds. Advised the remaining item will take 6 weeks to ship. Would never have ordered if I'd known. Don't use!

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Liz! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user jamieg44
Virginia
1 review
16 helpful votes
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September 23rd, 2016

Firstly, people who order and think that it will only take a couple days. I have one question. Do you know where it's coming from? Lol

I LOVE wish.com and have got all of my things in about two weeks. Some have taken closer to three.

There was one item I did not receive due to it being sent back. I asked for a refund and it was refunded back to my card in two days.

Prices are great! Items are great. Don't let these other people scare you away. It's a great store and very trustworthy.

I mean. I took the time to write this. Trust me. They're awesome.

Thumbnail of user karent62
Virginia
1 review
1 helpful vote
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January 27th, 2016

I ordered some suede boots, and ordered 1/2 size larger because most said they run small. When I got them, they were of poor quality and I needed ANOTHER size larger. I have been trying to get the return shipping label e-mailed from the site and haven't gotten it with 5 attempts. Finally contacted customer service but haven't heard anything in 36 hours... I would never buy from this site again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancya72
Florida
1 review
6 helpful votes
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May 31st, 2017

Have ordered a few different items from the app only received one. They all say they were delivered and when I email them. They reply "your package was delivered on so and so date" and will not give a refund or anything for the items I paid for and NEVER receive. If you ask me it's a big old scam! If titty order I hope you have better luck than I did. I also know 4 people this had happened to as well and they refuse to fix it

Thumbnail of user rebeccap222
Canada
1 review
6 helpful votes
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January 8th, 2019

Only 1 item out of 10 was even close to something that anyone would want. A friend and I placed a $200 order on clothing ($100 of which was shipping costs) and every single item except for 1 dress was not even wearable. The fabrics were thin and cheap polyester, with not one item fitting as was shown in the photos. Basically every single thing looked like it came from a children's Halloween costume. This was a complete rip off/scam/BS, etc. and I would never order anything from WISH ever again.

Thumbnail of user sabinep1
New York
1 review
0 helpful votes
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June 19th, 2018
Verified purchase

Out of the orders I made so far, a few of them, which is more than I would like, were either damaged/defective or I got the wrong color. I really like using their app and the coupons they offer, but, now, I'm always worried the product I receive is going to be messed up in some way. The sellers should care more about the bad reputation they are leaving for Wish.

Thumbnail of user bradleyr130
Colorado
1 review
0 helpful votes
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August 31st, 2021

Sellers send items that somewhat resemble what you think you're buying, and Wish.com makes it impossible to get a refund. Spend your money at a flea market instead, at least then you know that you're buying garbage instead of being led to believe you'll get anything of quality. Gave them one star rating as negative five stars isn't an option.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Bradley. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user stevenc1183
New York
1 review
1 helpful vote
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December 18th, 2020

I get ads on facebook showing a full body massage chair for $79.00. When I click on the ad there is no such chair at that price. They show electric battery powered bikes for 22.00. The description clearly describes a 26 inch electric bike. I have ordered one to see what I get. Alot
Of items I order that show rally cheap prices I never receive and have to be refunded. Other items the price you or the item you see pictures is not available or if it is available the ad shows 6.00 but when you place it in your shopping cart it's shows as 20.00. Completely dishonest!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Steven. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user vanessab121
Australia
1 review
0 helpful votes
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June 16th, 2018
Verified purchase

I had been using Wish for a while and had ordered heaps of things. Many items took over 30 days to ship, sometimes longer... so when I ordered two clothing items last summer, I tried to be patient and when I tried to track them, I selected an option to say I wad prepared to wait. Not once did the system notify me that the refund policy for not receiving items is 30 days... when their own tracking can even identify the items as reaching my country, I think this is terrible customer service. Will NEVER use them again. They lost a very frequent customer.

Thumbnail of user lilyb44
California
2 reviews
0 helpful votes
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June 13th, 2018
Verified purchase

Hello,
I've in the past wanted to communicate directly with the vendor to get a quote or see if they had something in different color.
I had a typo on my order and fixed it at check out, but it still printed the typo address even though I confirmed it was the right one. I've also had issues uploading into the app for videos or pictures I can get my points.

Its not a deal breaker because I love wish, I just wish we could ask the community questions about the item and communicate with the vendor more directly.
Thanks!

Thumbnail of user kaleeb1
Tennessee
1 review
1 helpful vote
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April 5th, 2019

I would give zero stars if allowed. I've always heard bad stories about Wish, but my son begged me to order something he wanted, so I decided to bite the bullet and try it. Package tracking said the item was sent and delivered, but we never received it. So we cancelled the order and I was lucky enough to get my money back fairly quickly. And I have been keeping a close eye on my bank account, even though I deleted my card info from the app. I will just stick to ordering from Amazon.

Thumbnail of user ceaquinm
Washington
1 review
3 helpful votes
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March 3rd, 2018
Verified purchase

Wish is the single most amazing app which finds the greatest deals all in one spot. I have found a huge variety from baby clothes to jewellery, and more. I am very pleased with Wish, and it has helped me save time and money purchasing needs, goods finds and wants!

Thumbnail of user lyndalo
Australia
1 review
1 helpful vote
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February 23rd, 2018
Verified purchase

I love buying off wish, exciting when a parcel turns up. They're fantastic for my art supplies.
I have had an issue with one parcel never turning up and one being the totally wrong colour. But I have ordered at least 80 things from wish, so percentage is pretty good.

Thumbnail of user paulb447
Ireland
1 review
6 helpful votes
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April 21st, 2018

Please buyers stay away from this site,,,, its an absolute rip off. These people are selling such crap its actually criminal to say the least. They should be banned from advertising on every site,,, I am actively trying to stop google allowing these low life scum to blatantly rob people

Thumbnail of user joshl182
Michigan
1 review
4 helpful votes
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November 10th, 2020

I bought a urethra plug on Wish for $7, and it worked perfectly. My $#*! has never been more satisfied in my life. This is better than sex with my Latina step-mom. Package came fast and I came fast. 10/10 recommend using this company to buy any of your needs.

Thumbnail of user staceyb75
Missouri
1 review
2 helpful votes
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March 8th, 2018
Verified purchase

They have lots of selections of anything you could think of even things with your name on them. This site is so cool. I hardly buy anything anywhere else except for groceries that's how much I love wish. You guys are the greatest keep up the good work. Thanks wish.

Thumbnail of user marryp4
Colorado
2 reviews
1 helpful vote
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October 18th, 2019

I have ordered many items from Wish.com... I'm careful as to not purchase shoes, clothes or heavy items. I have purchase arm sleeves for gym, silver rings, gel polish and have not been disappointed at all. Sure they take a long time so I have to expectations of arrival. I do write the date down and I only purchase one item at a time. But I keep in mind you get what you pay for. But overall I give them a 5 star rating. If you need me I will be at Wish buying a Santa for outdoors... Thank you

Thumbnail of user rhondaf87
California
1 review
0 helpful votes
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May 2nd, 2020

Haven't receive 50% of items I placed two months ago! Wish.com has no customer service at all! All I've got were bot answers from their fake live chat! Wish.com is like: "I've got your money. All done! Good luck! Lost items? Sorry we are not available." Stay away from Wish.com!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Rhonda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user elizabethw1262
Ohio
1 review
0 helpful votes
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June 14th, 2021

I never got any of my items I ordered from this website. And after repeat communications with them, they made it clear they were not going to give me a refund for the items I never got and that I was out of luck they were not going to help me, but they were more than happy to keep my money. Here's some advice, shop at a real online website and not this Chinese garbage.

Tip for consumers:
Shop at a real webstore, not this Chinese garbage, if you don't get your items you're just out of luck and your money.

Products used:
None, I never got my items and was told I couldn't get replacement items or a refund because they say my package was delievered when it clearly wasnt.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Elizabeth. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user pault1096
North Carolina
1 review
0 helpful votes
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June 9th, 2021

So you don't get your order, what do you do? Click Support at the bottom of the page. It tells you to contact support to get a refund. The end.
Yeah, that's it. Never ending loop of nothing. Wish sucks and I will never buy from their slave market again.
After research I read they use child labor in China. You worried about slavery in American history? Then why would you buy form a company that actively uses it today?

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user anware2
California
1 review
0 helpful votes
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January 20th, 2021
Verified purchase

One of the biggest issues on Wish is incorrect product descriptions and images. Descriptions aren't always accurate and images can make the product look better than it actually is.
Hello I am back I gave wish another week hoping they want to correct there problem with me but it seem that only they want to get your $$$ as a customer doesn't mean anything. I will be back to give an update later.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Anwar. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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