I found a 14"x21 1/2" Kinks Taj Mahal poster on this website for $103.00. I put it in my cart that evening. The next morning when I tried to complete the order the price was now $153.00. I emailed them twice and left phone messages twice asking about the increase in price. I received no response to my inquiries. I ordered the poster anyway since I needed it for a Xmas present. ( wish I hadn't) I did get emails saying they received my order and another when it had been shipped but still no response to my previous inquiries.
When the poster arrived it appeared to be brand new and could have been printed yesterday and not in 1969 for the concert. I have no idea. No letter of authenticity, nothing. I could have gotten a new reproduction of the poster same size for $12.00 from other websites and not known the difference judging from appearance.
I considered returning it but from reading other reviews this is probably not a good idea.
From my experience I would say "buyer beware" if doing business with Wolfgang's..
The vault I'd vastly under staffed and that explains their incompetence Tim j
Berglund. Tim. *******@gmail. Com... *******833
Buyer beware. They offer mint items, but sent you items in very, very bad condition. Help line is a joke!
Hi Michael,
We apologize for the frustration this must have caused you. Normally, we send condition updates if the condition is different from what is listed on our website, it appears we overlooked this on your order. I apologize for the negligence on our part.
Many do not know that we are a small company and during the holiday rush, it puts a tremendous amount of stress on our fulfillment department. We continuously work to tackle any difficulties and improve them as much as we can. Your feedback is important and helpful in making that successful.
Please don't hesitate to contact us at custserv@wolfgangs.com or give us a call (775) 386-6649.
In time, I hope that we are given the opportunity to offer you better services in the future.
Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com
There is no product I can see in any way. I have no idea what I was paying 2.99 a month for since 2013...
Hi Ryan,
We're sorry for the confusion. When you signed up for an Annual Membership you agreed to have that membership renew automatically. We informed you of this on the order confirmation page and in the receipt that was emailed to you.
Please don't hesitate to contact us at custserv@wolfgangs.com or call us at (775) 386-6649.
Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com
So Wolfgang had a sale on t-shirts. I saw a few I really liked and ordered them and more so-so shirts because they were a good deal. Paid for 15 items total. They sent me 10 items and none of the shirts that I really really wanted! So I contacted them and asked what happened. They made up the excuse that their system was old and only refreshed once a day. And the items were sold out. So why didnt they tell me they couldnt complete the order? (It might have changed my mind about the order completely.) So they decided to give me $25 credit. Okay I guess thats fine. So the sale continues and I need to use my credit and shirts are now down to$7 apiece. So I need to use the credit on something so I buy 3 shirts. They send me one shirt and my credit is now gone. I contact them again asking what happened and where was the rest of my credit? Well they re-issued my $25 credit (which was cool) but now they raised the price of shirts back to $32 apiece. (which means my credit cant even buy a single thing! BUT THE F**KING WORST PART IS NOW THE SHIRTS THEY WOULDNT SELL ME SAYING THEY WERE SOLD OUT ARE now AVAILABLE AGAIN SUDDENLY AT $32! GO F**K YOURSELVES LYING SCUMBAGS!
Negative stars if possible! Purchased and paid for 15 items from Wolfgangs vault. They decided to send me ONLY 10 items without consulting me that I would NOT be receiving the rest of the items! WHAT ASSHOLES!
Doesn't honer deals or promotions they advertise. Will raise the price of items in your cart. Be careful with this scandalous company.
Hi John,
We certainly apologize for any frustration.
We normally honor promotions that do not exceed 10 days. This is something that we would need more details on.
Given the time frame, we hope that you would visit our website again.
Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com
Amazing music, and great clothing and art shopping at good prices
Good free sessions to download, and music to listen online free
Overview
Wolfgang's has a rating of 1.6 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. Wolfgang's ranks 79th among Memorabilia sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Jim,
This issue has many facets. So, we apologize for the frustration this has caused.
- It sounds like the sale had a deadline. In that case, it would change the price of any items you saved in your cart as well.
- Christmas time is our busiest time of year. Many people do not realize that we are a small company. It's easy to overwhelm our small customer service department in times of high column.
- The vast majority of our collection comes from the archives of Bill Graham Presents, which was carefully managed by BGP from 1966 until our acquisition, and is now managed and preserved by Wolfgang’s. Upon request, we offer Certificates of Provenance signed by the archivist.
Given the time frame, we hope that you would visit our website again.
Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com