Several issues in the past few months - first issue was an order that was delivered, missing one of the items. It took more than four months to finally see a credit for the item, there was almost a month between each email from them, and even though their questions were answered within the email thread, they kept asking the same questions again. It seemed as though they were just waiting for me to give up. I do give them some credit for finally providing the credit on my account, but I shouldn't have to work so hard when they left the item out of the delivery in the first place. It's as if they refused to believe they could have made a mistake. The latest issue is the one that will disconnect me from this business forever - I made a big order, just weeks after we moved out of our home of 24 years. Our realtor gave me a generous gift card, knowing I like these clothes, so a few weeks after the move, I shopped using the gift card. Immediately upon pushing the "place my order" button, I realized I had not revised the shipping address, so it would be going to our former home. I emailed within an hour of placing the order, and changed the default address on my account, yet *three weeks later*, when they finally responded to that email, it had already been shipped. I made a phone call when I got the shipping confirmation (2.5 weeks after making the order), seeing that it was indeed going to our former address, and was told that, once the items were delivered and I did NOT receive them, it would be a simple matter of filling out a form, then a replacement gift card would be provided as a refund. They also agreed to cancel the final item that was on backorder. However, via email, I was told that I could "just" re-direct the package (I cannot - it was the US Postal Service, they only take alternate directions such as "drop off with a neighbor" or similar - not "oh, ship it 250 miles away"). We've gone back and forth with further emails after that (at least two weeks between their messages, again), and last night I received an email telling me that it was my fault, I had them shipped to the wrong address, I should follow up with the shipper directly (did that, couldn't change), or ask the current residents to send it to me (it's up for sale, no residents yet, and the renovation team hasn't seen it), because there are NO REFUNDS in this case. I am heartsick over this, I have shopped here for decades, and I will NEVER do it again - not Woman Within, not any of their affiliated brands - and I'm sorry to say it, because the products are high quality and I will miss them, but no one should have to suffer this kind of garbage. Each time they email, I write back immediately, and I never receive a response before at least two weeks have passed. It's awful. Do not shop here. They don't deserve the business, when they treat customers this way.