Wowcher UK

Do not trust this site, they steel my son's money and refused to refund it. This is a manipulating site and making excuse that you have to redeem to steel more money from me but i am not letting this going without fight. Do not trust this site (WOWCHER).

I downloaded the Wowcher app on my iPhone and was immediately asked to provide my email address, which I declined to give. Instead I proceeded with my Apple ID. Ever since then I have had a barrage of unsolicited, unwanted spam emails the volume of which I can scarcely describe using words found in the English language.
In accordance with Data laws of the UK, I have emailed Wowcher asking them to remove me from their spammy junk database and to cease sending me unrequested drivel. So far they have ignored every single such request (and there have been dozens). So I am now escalating this to the ICO who are apparently already gathering information about this sham outfit for their abject failure to adhere to the laws governing data.

Would I download Wowcher again? Only if my life hinged on it, and even then I'd think twice.

We purchased a holiday deal on 9th February and as off 18th March we still have no holiday booked and are being ignored by both wowcher and the holiday company. We were meant to be going on 21st April but have no holiday to go on and no refund. Avoid wowcher at all costs they take your money for scam deals and refuse to help you when there is issues.

With over £200 stuck in a 'wallet' I am unable to load my chosen product in the basket.

No customer service over 4 - 5 months and approx 70 emails.

DO NOT BUY FROM THIS FACELESS ENTITY

Scamming useless customer service. I WANT MY REFUND! I have asked for a manager since the 9th of June and I'll get is someone will get back to you in 48 hours no one has. Absolutely disgusting! Do not use

Ordered a cosmetic machine, delivery charge 10.99, machine delivery date 3 weeks after order, machine £2 cheaper then shop did not realise it wasn't a shop. Do not touch expensive delivery out weighs any cheaper price Avoid

I ordered an item of wowcher and i did not like it had to wait for a whatsapp reply to tell how to send the item back i then did as they asked an sent the item back to them they acknowledged that they had received it back but i never got a refund off them opened a case with resolver and they kept asking me if i would like a replacement or a refund i kept telling them i would like a refund and still kept asking me the same question they had no intention of giving me a refund they kept the item and the money, they have the worst customer service i have ever experienced. I am an elderly disabled man in my eighty's and feel very cheated!

Up to 25% off airport lounges wow! Cost of lounge with voucher at Birmingham £26.55. Without voucher £29.50. So saving nowhere near 25% and when you take in the cost of the voucher £2.50 the net saving 45p. WOW!

The customer service is really bad as it feels they keep you at arms length to communicate with them only via a WhatsApp bot. They enticed me with a spa only to find out after going through their long process to acquire it, the spa was not available for our anniversary so we had to book elsewhere. Then with the tricky to access customer service bot I finally got through to request a refund and they enticed me to put the funds in a wallet, at the time I wasn't sure if they did refunds. So I accepted, I tried looking for something of interest that I needed however there was nothing. When I looked the took the funds from the wallet then citing rules of a time limit and went away with my £140. They did give me another short period of time after I pressed via WhatsApp. However there was nothing I needed to buy and they took off with my £140 as if they worked hard for it and I have nothing.

I've never experienced this before, except when someone tried to rob me at school, but even then I got it back.

Ordered a product online. It never arrived. They took my money. They won't refund me. I've spent weeks battling with them. They have never delivered my order and won't refund my money.
Absolutel scam. Never ever use wowcher

Well I paid £3 for voucher of wowcher to then pay £20 for box of supposedly £40 worth of grocery items plus £6.99 delivery, seriously things are out of date and I am left feeling totally ripped off. PLEASE DO NOT BUY.

They are a front for online scammers and are accomplices to thievery. Ordered a bed through their site. Delivery days came and went. Wowcher inform me to contact merchant so I do. Lied to several times and given multiple different delivery days. Finally give up and go back to wowcher, after searching finally have to use a WhatsApp number. So I do. Hours later recieve an email... wowchers solution?!... to email the same merchants I have provided them proof are liars and copy me in?!?! WOWCHER WHAT COULD THIS POSSIBLY ACHIEVE! I will be reporting to trading standards, watch dog and anything else I can think of!
Avoid wowcher at all costs

I paid for 2 items on wowcher, 1 offered free delivery and 1 asked for postage charges at check out, which I paid. Then when I went to my account to redeem the wowchers the 2 items asked for postage charges before the items could be dispatched. I contacted wowcher through their watsapp contact o 3 occassions and was given the wowcher redeem details which I already had but no other help. They then ended the chat. I'm going to contact my bank to see if I can get a refund as wowcher are not interested in helping.

Disgusting company that doesn't take care of its customers and the only thing that they look at is profit and scamming customers.

My voucher was going to expired in a few days and I went to the website in my phone to download and use it that day.
By mistake and because the website is not designed properly I pressed the button "extend" I even didn't notice it.

I download the voucher and closed the website. I opened my email and I received the bill of the extension of the voucher...than I didn't want to buy at all! They took the money without any warning and any message to make aware the customer that he was going to buy something! Absoluting appalling behaviour, a behaviour that a scam website could have.

I used the voucher the same day, as I was planned to so I DIDN'T NEED the extension. I try to explain to them but the customer service is totally pointless, they see money in and it is the only thing that they care, again, disgusting!

Never ever again! Million of other site do your job much much better and without scamming people, you should be reported!

Booked a second trip with Wowcher after a great trip to Milan. New trip to Faro - Travelodeal upsold the hotel for another £120 on top. No problem so far then trip cancelled and Travelodeal told to rebook at original price of £89 pp. They didn't and are now disputing the conversation as they have it recorded and are denying any refund. Can I hear the recording? No just endless avoidance. Wowcher are the same and have only contempt for their customers as any contact attempted is a pitiful interaction with an AI bot on WhatsApp! What greatly concerns me more than this is that Halifax Bank will NOT even contemplate a chargeback involving Wowcher...it's against Halifax Bank's policy?

WOWCHER LIVING SOCIAL IS A SCAM PLEASE DONT USE THEM. I ordered 2 trees which I didn't receive. You will get an email with voucher codes for free money which sign u up for a vip monthly charge.
Trading standards should shut them down.

Bought a bed and mattress turned up woth wrong head board and mattress was ment to be memory foam. Turned up a spring mattress that wasn't big enough for the bed. Complained went through the procedure of getting fixed / replaced litrally waist if time got no help and nothing done. Bed also turned up damaged will never shop with woucher again. Company is trash like there products

DO NOT BUY FROM THIS COMPANY!
I bought and paid £100 for an item that I never received. I was sent incorrect tracking details that were not even for my order.
I then wasted days trying to get some sense out of the staff at Wowcher. Absolute waste of hours of my time.
They couldn't find my order, they couldn't fine the Wowcher number, blah blah blah.
I asked for a refund or replacement and I am still waiting weeks later.
Don't waste your time using this scamming joke of a company!

I tried to create an account, sent me email to reset password, when i had reset,
I still could not logrn. I will not waste my money with wowchet they are a bit my Temu maybe sharing selling customet details. Be careful everyone, do not purchase from Wowcher, it's all a scam these they, don't know who to trust, buy from shop, or Amazon.

Poor customer service extremely poor communication unreliable merchant time wasters stay away from wowcher wallet NEVER accept they trick you with misleading jesters and if you have a problem you won't get your money back they are really disgusting and no procedure to complain very bad every company should have a complaint procedure especially when handling customer money