Wren Kitchens

High cost, very low quality.

We bought our kitchen from Wren and its been a terrible experience. First their worktop surveyor damaged one of our installed units during his visit and Wren would not accept liability (they didn't even send me a repair kit).

Now the kitchen has been installed for about 6months we're starting to see lots of areas where the finish to the doors and panels is starting to fail.

Wren sell you the dream, but their Kitchens and customer support is a absolute nightmare!

Avoid Wren at all costs

I would not recommend Wren at Lincoln. Opted for Wren as needed everything done in one week and hoped for a supportive experience as this was my first kitchen purchase.

Paid for full installation, then had to chase and chase and chase for extra fitting costs. Even had to visit store to get this information, finally received it via text message from fitter. Had to request breakdown of costs. No support to understand or obtain honest costing from team in store.

I'm now in a position where I have no option to seek alternative or competitive quotes in time. Hands completely tied. The team in store seem completely unconcerned thus far.

If you're hoping for a supportive experience or need to know the total cost of your kitchen installation at least a month before it arrives, would recommend you look elsewhere.

Hopeful for a quality installation, but this will be due to the expertise of the fitter and not Wrens customer service.

Brilliant sales process, sales team very helpful in getting all our designed completed and adjusted when requested. Delivery team all good, very polite and helpful putting the items where needed.

The challenges is a number of items have arrived damaged, we are on attempt number 7 to get the last single item resolved. Despite that wren has worked with us to fixed their mistakes.

As we fitted the kitchen ourself it hasn't impacted us with fitters, it's just delayed us by two months getting it sorted and still waiting for the last item to be resolved.

Right from the start our first visit to Wren was great. We only went for a look round to see what was available. We ended up booking a survey, then a consultation with Kurt from the Newport branch. He was excellent, not pushy and we ordered our kitchen that day. We had one or two small problems but these were sorted out easily and professionally. A date was agreed for delivery and everything was perfect. We are so pleased with our Wren kitchen and can't rate them high enough for quality and professionalism. Thank you Newport Wren we will definitely recommend you to all family and friends.

All of the staff at Mansfield were very friendly and helpful, particularly our designer Katie. All of the items arrived safely with the exception of one which is now on it's third replacement. However, the installation team have done their best to organise everything and I happy with the results so far. The installer has done a sterling job in solving a few problems along the way and it was all done very cleanly and quickly. I am enjoying my new kitchen and just await the final piece. I would have no hesitation in recommended Wrens.

Stay away from their installation team know as Installed Right. In/ out mentality with multiple and ongoing service-related issues. Hire a good carpenter on your own.
I have witnessed hundreds of customers with ongoing issues from low quality installations.

Great service from the designer who gave me plenty of time to work out my design.

Delivery was fantastic they very safely put my kitchen where I wanted. I had no damages.

I did use my own fitter though.

Wren Kitchen not supportive at all, they took measurement wrong, if we want to replace because of that wrong measurement. We have to pay extra to buy a adjusted unit.
No where they will tell you before signing a contract, that you should personally measure your wall. But they will bounce back to you and say " you signed the contract no way we will replace it, instead you buy it."
No proper soft close hinges in corner wall unit, missed deliveries in specified unit, you have to wait until the unit arrives. Pay extra money from our pocket to the fitter, due to their irresponsible behaviour by designers.
In most cases the service gap for WM won't be enough, Wren provides minimum gap.