Wren Kitchens has a rating of 3.7 stars from 990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, much trouble and whole process. Wren Kitchens ranks 2nd among Kitchen sites.
We were both really happy with service we received from Wren, including the design and right through to the delivery.
The kitchen and quartz top is really good quality, very happy with the kitchen.
My experience was positive from beginning to end, picking our kitchen in the showroom was easy and went smoothly.
The delivery of the kitchen went well and the fitters were wonderful
The sale staff were very helpful and friendly our order went through so easily and the delivery team were very helpful can't fault our experience with Wren.
Thank you for leaving a wonderful review, June.
I'm so pleased that your experience with us has been positive from start to finish - that really is lovely to hear.
Your new kitchen sounds beautiful!
Anastasia
From the knowledgeable sales team to the prompt and efficient delivery team to the outstanding aftercare team every step of the way had been easy to navigate and a fantastic experience
Thank you for leaving a 5 star review, Tina.
I'm delighted that your experience with Wren has been as stress-free as possible, with great support at every stage - thank you for sharing such outstanding feedback with us!
Anastasia
The service I received was good, from the design to installation. The installation team were fantastic, they checked with me throughout to make sure i was happy with what they were doing
Thank you for leaving a 5 star review, Diana.
I'm so pleased that your entire project has been a positive experience, with great communication at every stage - I hope you're enjoying your beautiful new space!
Anastasia
If I could put less than a star I would.
Couldn't get a call back from the designer to get an update.
Items missing from the kitchen delivery.
Items then delivered after the fit, then won't collect then and take away, so a random larder unit just sitting in our house.
Promised to collect the larder unit, then back tracked.
Flooring left in the middle of the road as they said they deliver to the road side... 5ft pregnant wife with our 1 yo kid doesn't do crossfit so unable to move, however, wren blamed woodpecker, then woodpecker blamed wren... flooring out in the road getting drenched in rain in freezing temperatures.
Our tiler, who is an older guy, was unable to assist either, although his van was stuck in drive as the pallet was left in the middle of the road. So his fate was the same as our neighbours, blocked in the flooring pallet
WiFi cut off as installers cut through a cale during install, managed to get sky to come out and sort it out days later.
If you're swaying between wren and anyone else... your money is better served with anyone else
Thank you for leaving a review, Iain.
I'm so sorry to hear about these issues, and I completely understand your frustration.
I've passed your order information onto our Management team, who will contact you directly to discuss.
Thanks,
Anastasia
First class service from design and conception to installation and after care. Great kitchen and great Customer service. First class, very happy with products and service
Thank you for leaving an excellent review, Graham.
I'm so pleased that your entire kitchen project has been a positive experience, with highlights at every stage - that's great to hear.
Anastasia
Good helpful sales assistant who gave good advice, and helpful suggestions, the delivery was the day and time they said, and the delivery men were very careful and professional
Thank you for leaving a 4 star review, Justin.
Your fantastic feedback is so appreciated - I hope you're enjoying your lovely new kitchen!
Anastasia
Fabulous design advice, brilliant delivery staff and an amazing fitter. Couple of little snagging items to sort but Wren are on the case & keeping us updated.
Thank you for leaving a lovely review, Sam.
I'm so pleased that your experience with us has been positive, and it's great to hear that your issues are in the process of being resolved.
Anastasia
Ordered a kitchen from Wren the designer was great as were the delivery men. Wren hired Victory Kitchens to install my cabinets wonderful job very professional. Wren hired BC stone. They put my Quartz countertops in then a high piece of Quartz behind the stove in doing so they scratched the countertops left and right side and the cabinets. Scratch my brand new kitchen floor. BC stone also told me that I needed to buy a drill bit to drill holes to install my exhaust fan. That they were not using the template that was provide with exhaust fan. BC stone tried to buff out the countertop and removed the shine. Then they came back and tried to remove stove that will not come out without causing damage to stove. Victoria Kitchens did come out and fix cabinets. Wonderful. Wren told me it was my responsibility to prep for BC stone and the scratch on my floor is my fault. And, I need to move my stove for countertop repair. The stove can't come out I told Wren countless times. Asked for damages back. They said only 20 percent on one side and closed my case when I said no and now I have to hire an attorney to get justice.
Lots of help in choosing a kitchen. Easy to see plan agreed. Loads of emails to keep in touch.
Delivery was there at 7am on the due day.
Pleasant staff in all roles
Nothing to complain about at all
Thank you for leaving a 5 star review, Sandra.
I'm delighted you felt supported and informed at every stage of your journey with us - I hope you're enjoying your beautiful new kitchen!
Anastasia
We received the best possible service from the minute we walked through the door to install.
Muliple visits by us made and always walked away happy. Great kitchen will excellent finish and design.
Thank you for leaving a 5 star review, Nick.
It's a joy to read your fantastic feedback - I'm delighted you felt informed and supported at every stage of your kitchen project!
Anastasia
My Brother in Law ownes 2 cottages in Normandy and the larger one has been completely gutted and refitted except for the kitchen which had been gutted but was without any units. I travelled out to the cottage and measured up the free space available taking into account electrical points and water supplies and drainage. Returning back to Yorkshire I went to three separate kitchen companies and discussed their ranges, design layout, price and availability as a set of flatpacks. Wren won the competition for our supply on the basics of price, layout, delivery time and Wren's ability to deliver in Essex from where we would transport the units to France. The units where delivered on-time and the delivery team gave great assistance in transfering the goods to our van. Wren also have very good online assembly instructions and comprehensive back-up assistance if required.
We found that Wren gave first class service throughout all phases of the design and delivery with great communications and an excellent price. Thank you Wren.
Thank you for leaving a wonderful review, Geoff.
I'm delighted that your experience with us has been as stress-free as possible from start to finish - your fantastic feedback is so appreciated!
Anastasia
This was our 3rd kitchen from Wrens Hemel Hempstead, once again excellent service.
Thanks again to Muneeb at Hemel for his professionalism and pleasant mannerisms.
Thank you for leaving a fantastic review, Steve,
I'm delighted you returned to Wren for your most recent kitchen transformation, and it's great to hear that Muneeb provided such a thoughtful design experience.
Anastasia
Our kitchen dedigner at Wren did an excellent job from start to finish. All of our kitchen arrived on our delivery day and was easy for our fitter to build. We love our kitchen now.
Thank you for leaving a 5 star review, Heather.
I'm delighted that your kitchen transformation has been a positive experience, with highlights at every stage - I hope you're enjoying your beautiful new space!
Anastasia
We love our new kitchen. It looks lovely and was built exceptionally well. Our salesman Tavon Hunter was smart, informative and patient as we made our decisions. Highly recommend.
Thanks for those 5 stars, Phyllis.
I completely understand any disappointment caused by your installation issues, and I appreciate you sharing this feedback.
However, I'm so pleased that your overall experience with us has been positive - that's great to hear. I hope you're enjoying your lovely new kitchen!
Anastasia
Great experience with Wren purchased kitchen and installation. Looks great, Just becarefull you are aware of the extras on top of the installation price.
Thank you for leaving a review, Sam - your kitchen sounds beautiful!
Anastasia
The order came as agreed and on time. The cabinets and the countertops are beautiful. They look even better in my kitchen than the displays in the store.
We loved the whole expierence with Wren. The kitchen looks amazing. The one complaint we have is that the hinges on the cabinets have broken on two of our cabinets.
Thank you for leaving a review, Kara.
I'm so pleased that your new kitchen looks amazing, but it's disappointing to hear about your hinge issue - I've messaged you privately here so I can offer further assistance.
Thanks,
Anastasia
The kitchen looks gorgeous lots of friends complemented it. Everything arrived on time with nothing damaged. As cupboards where already built put together was much easie.
Thanks for leaving a brilliant review, Anna.
Your wonderful feedback is so appreciated - I hope your lovely new kitchen brings you lots of joy!
Anastasia
Answer: It was very easy to reach Customer service to change our delivery date and to report issues with cabinet doors. We received new doors relatively quickly.
Answer: I did my kitchen with Home Depot three years ago some of the things were so bad I had to replace it a whole kitchen Wren Kitchen solid thing
Answer: They are the real deal. My order came as it was agreed and delivered on time.
Thank you for the lovely review, Jose.
It's a pleasure to read your fantastic feedback, and I'm so pleased you love your new kitchen - that's wonderful to hear!
Anastasia