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Wren Kitchens

Overview

Wren Kitchens has a rating of 3.7 stars from 990 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Wren Kitchens most frequently mention customer service, much trouble and whole process. Wren Kitchens ranks 2nd among Kitchen sites.

service
191
value
136
shipping
132
returns
100
quality
132
This company does not typically respond to reviews
+192
How would you rate Wren Kitchens?
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GB
1 review
0 helpful votes
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Pebble shaker kitchen
October 31, 2022

We were both really happy with service we received from Wren, including the design and right through to the delivery.
The kitchen and quartz top is really good quality, very happy with the kitchen.

Date of experience: October 31, 2022
GB
1 review
0 helpful votes
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Wonderful kitchen
January 6, 2023

My experience was positive from beginning to end, picking our kitchen in the showroom was easy and went smoothly.
The delivery of the kitchen went well and the fitters were wonderful

Date of experience: January 6, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for the lovely review, Jose.

It's a pleasure to read your fantastic feedback, and I'm so pleased you love your new kitchen - that's wonderful to hear!

Anastasia

GB
1 review
0 helpful votes
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Love my kitchen
May 24, 2023

The sale staff were very helpful and friendly our order went through so easily and the delivery team were very helpful can't fault our experience with Wren.

Date of experience: May 24, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a wonderful review, June.

I'm so pleased that your experience with us has been positive from start to finish - that really is lovely to hear.

Your new kitchen sounds beautiful!

Anastasia

GB
1 review
0 helpful votes
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From the knowledgeable sales team to the prompt and efficient delivery team to the outstanding aftercare team every step of the way had been easy to navigate and a fantastic experience

Date of experience: June 6, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a 5 star review, Tina.

I'm delighted that your experience with Wren has been as stress-free as possible, with great support at every stage - thank you for sharing such outstanding feedback with us!

Anastasia

GB
1 review
0 helpful votes
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Service
June 8, 2023

The service I received was good, from the design to installation. The installation team were fantastic, they checked with me throughout to make sure i was happy with what they were doing

Date of experience: June 8, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a 5 star review, Diana.

I'm so pleased that your entire project has been a positive experience, with great communication at every stage - I hope you're enjoying your beautiful new space!

Anastasia

GB
1 review
2 helpful votes
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God awful
January 15, 2023

If I could put less than a star I would.

Couldn't get a call back from the designer to get an update.

Items missing from the kitchen delivery.

Items then delivered after the fit, then won't collect then and take away, so a random larder unit just sitting in our house.

Promised to collect the larder unit, then back tracked.

Flooring left in the middle of the road as they said they deliver to the road side... 5ft pregnant wife with our 1 yo kid doesn't do crossfit so unable to move, however, wren blamed woodpecker, then woodpecker blamed wren... flooring out in the road getting drenched in rain in freezing temperatures.

Our tiler, who is an older guy, was unable to assist either, although his van was stuck in drive as the pallet was left in the middle of the road. So his fate was the same as our neighbours, blocked in the flooring pallet

WiFi cut off as installers cut through a cale during install, managed to get sky to come out and sort it out days later.

If you're swaying between wren and anyone else... your money is better served with anyone else

Wren Kitchens attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2022
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a review, Iain.

I'm so sorry to hear about these issues, and I completely understand your frustration.

I've passed your order information onto our Management team, who will contact you directly to discuss.

Thanks,
Anastasia

GB
1 review
0 helpful votes
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Complete Kitchen install
March 23, 2023

First class service from design and conception to installation and after care. Great kitchen and great Customer service. First class, very happy with products and service

Date of experience: March 23, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving an excellent review, Graham.

I'm so pleased that your entire kitchen project has been a positive experience, with highlights at every stage - that's great to hear.

Anastasia

GB
1 review
0 helpful votes
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Justin
April 11, 2023

Good helpful sales assistant who gave good advice, and helpful suggestions, the delivery was the day and time they said, and the delivery men were very careful and professional

Date of experience: April 11, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a 4 star review, Justin.

Your fantastic feedback is so appreciated - I hope you're enjoying your lovely new kitchen!

Anastasia

GB
1 review
0 helpful votes
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Great Experience
December 28, 2022

Fabulous design advice, brilliant delivery staff and an amazing fitter. Couple of little snagging items to sort but Wren are on the case & keeping us updated.

Date of experience: December 28, 2022
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a lovely review, Sam.

I'm so pleased that your experience with us has been positive, and it's great to hear that your issues are in the process of being resolved.

Anastasia

Pennsylvania
1 review
2 helpful votes
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Costumer Service
May 7, 2023

Ordered a kitchen from Wren the designer was great as were the delivery men. Wren hired Victory Kitchens to install my cabinets wonderful job very professional. Wren hired BC stone. They put my Quartz countertops in then a high piece of Quartz behind the stove in doing so they scratched the countertops left and right side and the cabinets. Scratch my brand new kitchen floor. BC stone also told me that I needed to buy a drill bit to drill holes to install my exhaust fan. That they were not using the template that was provide with exhaust fan. BC stone tried to buff out the countertop and removed the shine. Then they came back and tried to remove stove that will not come out without causing damage to stove. Victoria Kitchens did come out and fix cabinets. Wonderful. Wren told me it was my responsibility to prep for BC stone and the scratch on my floor is my fault. And, I need to move my stove for countertop repair. The stove can't come out I told Wren countless times. Asked for damages back. They said only 20 percent on one side and closed my case when I said no and now I have to hire an attorney to get justice.

Date of experience: April 7, 2023
GB
1 review
0 helpful votes
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Good choice to choose Wren
May 31, 2023

Lots of help in choosing a kitchen. Easy to see plan agreed. Loads of emails to keep in touch.
Delivery was there at 7am on the due day.
Pleasant staff in all roles
Nothing to complain about at all

Date of experience: May 31, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a 5 star review, Sandra.

I'm delighted you felt supported and informed at every stage of your journey with us - I hope you're enjoying your beautiful new kitchen!

Anastasia

GB
1 review
0 helpful votes
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5 Star Service from start to end
March 23, 2023

We received the best possible service from the minute we walked through the door to install.
Muliple visits by us made and always walked away happy. Great kitchen will excellent finish and design.

Date of experience: March 23, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a 5 star review, Nick.

It's a joy to read your fantastic feedback - I'm delighted you felt informed and supported at every stage of your kitchen project!

Anastasia

GB
1 review
0 helpful votes
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French Cottage Kitchen
May 24, 2023

My Brother in Law ownes 2 cottages in Normandy and the larger one has been completely gutted and refitted except for the kitchen which had been gutted but was without any units. I travelled out to the cottage and measured up the free space available taking into account electrical points and water supplies and drainage. Returning back to Yorkshire I went to three separate kitchen companies and discussed their ranges, design layout, price and availability as a set of flatpacks. Wren won the competition for our supply on the basics of price, layout, delivery time and Wren's ability to deliver in Essex from where we would transport the units to France. The units where delivered on-time and the delivery team gave great assistance in transfering the goods to our van. Wren also have very good online assembly instructions and comprehensive back-up assistance if required.
We found that Wren gave first class service throughout all phases of the design and delivery with great communications and an excellent price. Thank you Wren.

Date of experience: May 24, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a wonderful review, Geoff.

I'm delighted that your experience with us has been as stress-free as possible from start to finish - your fantastic feedback is so appreciated!

Anastasia

GB
1 review
0 helpful votes
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Another result!
April 11, 2023

This was our 3rd kitchen from Wrens Hemel Hempstead, once again excellent service.
Thanks again to Muneeb at Hemel for his professionalism and pleasant mannerisms.

Date of experience: April 11, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a fantastic review, Steve,

I'm delighted you returned to Wren for your most recent kitchen transformation, and it's great to hear that Muneeb provided such a thoughtful design experience.

Anastasia

GB
1 review
0 helpful votes
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Excellent from start to finish
April 11, 2023

Our kitchen dedigner at Wren did an excellent job from start to finish. All of our kitchen arrived on our delivery day and was easy for our fitter to build. We love our kitchen now.

Date of experience: April 11, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a 5 star review, Heather.

I'm delighted that your kitchen transformation has been a positive experience, with highlights at every stage - I hope you're enjoying your beautiful new space!

Anastasia

Connecticut
1 review
0 helpful votes
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Great overall experience
December 5, 2022

We love our new kitchen. It looks lovely and was built exceptionally well. Our salesman Tavon Hunter was smart, informative and patient as we made our decisions. Highly recommend.

Date of experience: December 5, 2022
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thanks for those 5 stars, Phyllis.

I completely understand any disappointment caused by your installation issues, and I appreciate you sharing this feedback.

However, I'm so pleased that your overall experience with us has been positive - that's great to hear. I hope you're enjoying your lovely new kitchen!

Anastasia

GB
1 review
0 helpful votes
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Great kitchen
May 31, 2023

Great experience with Wren purchased kitchen and installation. Looks great, Just becarefull you are aware of the extras on top of the installation price.

Date of experience: May 31, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a review, Sam - your kitchen sounds beautiful!

Anastasia

New York
1 review
0 helpful votes
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Good looking kitchen
October 1, 2022

The order came as agreed and on time. The cabinets and the countertops are beautiful. They look even better in my kitchen than the displays in the store.

Date of experience: September 29, 2022
Connecticut
1 review
0 helpful votes
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Looks amazing
January 2, 2023

We loved the whole expierence with Wren. The kitchen looks amazing. The one complaint we have is that the hinges on the cabinets have broken on two of our cabinets.

Date of experience: January 2, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thank you for leaving a review, Kara.

I'm so pleased that your new kitchen looks amazing, but it's disappointing to hear about your hinge issue - I've messaged you privately here so I can offer further assistance.

Thanks,
Anastasia

GB
1 review
0 helpful votes
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Fantastic
January 25, 2023

The kitchen looks gorgeous lots of friends complemented it. Everything arrived on time with nothing damaged. As cupboards where already built put together was much easie.

Date of experience: January 25, 2023
Wren Kitchens .. Wren Kitchens Rep
over a year old

Thanks for leaving a brilliant review, Anna.

Your wonderful feedback is so appreciated - I hope your lovely new kitchen brings you lots of joy!

Anastasia