Wren Kitchens

Wren designed my kitchen putting forward some great ideas that i would not have thought of. I was kept well updated on progress of my order and delivery date, detailed plans for install are sent to you a few days before. I had no issues with the units, nothing missing or damaged. The delivery drivers were very helpful and the guys that fitted the quartz worktops did a very good job.
As i said i fitted the kitchen myself except for the quartz tops,so i cannot comment on Wrens kitchen fitters, but my overall experience was really good.

We were impressed with Wren from our very first visit. The Ashton showroom is big and bright with a wide variety of choices. Wren are one of the only companies that did an oak style shaker kitchen so they were winning from the offset. Our design appointments went extremely well and the members of staff were kind (offering drinks and snacks), they knew the software inside out and made our dream kitchen a reality. The delivery was efficient and quick and the aftercare (particularly through the app) is brilliant. Extra parts can be ordered if needed and replacements can be ordered without a fuss. I would recommend Wren to anyone as we had such a pleasant experience purchasing from them.

Good all round experience. Fitter had no problems with installing the ready made cabinets. I am very happy with the end result.

The only snag was that after the worktop was fitted and before the kitchen was actually used, it became obvious that there were two blemishes in the surface which could be seen quite clearly in the daylight from the window. One was a very unusual, clear imprint of something that looked like a tool of some kind. This was six inches long, running in from the rounded edge of the worktop - it was perfectly straight, about quarter inch wide, ending in a very distinctive hook-like shape. The second was a definite gouge out on another part of the kitchen worktop. Wren replaced the worktop without question when looking at the photographs of the blemishes. I am waiting for warmer weather before having the new top fitted as cutting has to be done outside.

I thought I would leave a review here given I've been ignored for years by Wren including a formal written complaint.

I will spare the detail and simply say - if using their fitting service, Wren do not need to validate the contractor and you have to be the person who checks that the contractor is certified, qualified and competent to install your kitchen and it's not Wrens responsibility despite taking a fee for this.

This resulted in my kitchen being wired incorrectly, the oven then not working and me having to pay another electrician to correct it.
Response from Wren is that it's my problem and not theirs and I should have checked. I expect the response may be "we always check our contractors" however mine wasn't fitted correctly and I've now been ignored and am out of pocket.

From the moment we entered the shop in Stockton we where greeted by Matthew who helped us in every way for us to get the kitchen we wanted.Everything was very smooth from start to the men fitting it leaving no mess at all. Mathew...Chris and Josh are a credit to your company

From the moment I visited the Cardiff store,to the finished kitchen I felt like a valued customer, the young man who designed my kitchen, gave me lots of ideas,that I would never have thought of, and the 3D image room was amazing,...During the following visits, the designer checked the day's prices of the white goods, and if cheaper on that day reflected it on my overall price...The installer they suggested was brilliant,no problems at all...I would certainly recommend Wren to all needing a new kitchen.