Wren Kitchens

Honestly save yourself the bother buy elsewhere. You get a different agent and story every time you communicate and they take so long to respond it just drags on. I will probably end up doing a section 75 charge back as dealing with Wren is just too stressful.

If you are considering buying a Wren kitchen select the 1 and 2 star reviews and read. If your purchase, delivery and fitting go well you still have a poor quality product which will delaminate within 3 - 5 years. All the 4 and 5 star reviews are for newly fitted kitchens - their reviews will change when the finish of their doors starts to peel away in a few years.

16/12/22 - original review:
Initially very pleased with my shaker kitchen. However 5 years on it is delaminating, the inner edges of all cupboards has blown. Wren have admitted the range was faulty and discontinued. They started off helpful, requesting 3 quotes for the cost of swapping the frontals in order to contribute but after 2 months of emails back and forth they will only contribute £400 towards the costs - which are coming in at over £700 and they are now saying the replacement doors are thinner than the originals. Therefore they will be set back in the trims and look ridiculous, my current kitchen is flush and neat looking. I have paid once for my kitchen to be fitted and I should not have to pay again due to their poor quality products. And any replacement should be the same size as the current frontals. Their warranty is useless as is their customer service. Buy elsewhere.

Update to review:
After my original review and a letter outlining Wrens obligations under the Consumer Right Act 2015 Wren called and were helpful. Apparently I had been misinformed and they could make replacement frontals the same size as my original doors and they would cover the fitting cost. However when the replacements arrived they were of poor quality and / or damaged. The laminate was cracked on every corner of the 2 doors I unpacked and there were dents, black marks and weird dimple effects in the laminate. Wren would like me to open, photograph and itemise the faults. I do not work for Wren and they are responsible for quality control checks on their products not me. They have been invited round to inspect the frontals for themselves. They are now also denying that the original kitchen was faulty despite admitting previously that it was and has been discontinued.

If I could leave zero stars I would! This absolute shambles of a company put us through hell and an absolutely abhorrent experience that I wouldn't wish upon anyone. They couldn't have been nicer up until the point they got my money but as many people have mentioned on here, once they have your money they couldn't care less and their customer service is absolutely appalling. It's all a facade and just an act to get your money! All their staff should wear masks as their service is daylight robbery, designed solely to get their hands on your money.

Our fitting was cancelled on the Thursday before it was due to take place on the Monday. We then had to wait SIX weeks for another date so we were left with no kitchen facilities at all as we'd already ripped the old kitchen out and all that the Wren clowns could suggest was that we go out and buy a camping stove! Once it was finally fitted we had endless complaints and compiled an EIGHTEEN point list of everything that had gone wrong. Wren don't have case files so every person we were referred to meant that we had to go through the rigmarole of having to explain everything over and over and over and over and over again.

All they could offer was marginally over £1,000 compensation which is absolutely pathetic considering what they put us through but that is Wren for you. I had to accept it, otherwise I'd have ended up with nothing but I am nowhere near happy with their downright derisory offer! Wren just take your money and couldn't care less about what they put you through afterwards. They kept telling me about how they are a family run company and pride themselves on the journey they send their customers on. Journey? It was an absolute nightmare!

It took us EIGHTEEN months to get their pathetic offer of compensation so if you are reading this DO NOT ever set foot in a Wren showroom, they are false, they are only interested in your money and have a vile, non compassionate customer service.

Our kitchen was paid for with money left to me by my late mother and was going to be something to remember her by but Wren succeeded in leaving us with nothing but bad memories which can never be rectified. Well done Wren, you are absolutely appalling! Please avoid this joke of a business like the plague, they don't deserve a single penny of your hard earned money!

Very pleasant I was doing a lot at the end and people there were very nice and helpful