Wren KitchensReviews 994

We love our new kitchen. It looks lovely and was built exceptionally well. Our salesman Tavon Hunter was smart, informative and patient as we made our decisions. Highly recommend.

Very fast turn around. Overall good experience would recommend

I recently completed my kitchen project from Wren Kitchens, located at College Plaza in Selden. A few moments spent in their huge, modern 31,000 square foot showroom was all I needed to decide this is the kind of business I want to deal with.
How did I arrive at this conclusion? First, the selection of designs, finishes, and options is amazing, if not overwhelming. If you cannot find what you are looking for at Wren, then you're probably not ready for your project. Next, only the highest trained, knowledgeable, and zero pressure staff awaits you to ask every imaginable question. And for those who appreciate technology, like live virtual reality / goggles with interactive features while virtually walking through your new kitchen, you will be amazed. Moving on to quality, the fit, finish, and workmanship was flawless. Everything made in the USA, PA. At their huge manufacturing facility. Finally, working with Wren is a true, turnkey project. They follow a strict process for measure, design, review, measure, review, review and review. Not a typo on repeating words.

The operation runs like a true manufacturing and engineering house, vertically integrated, which virtually guarantees your project will be successful. Don't expect any shortcuts here, as you are an integral part of the team and process every step of the way with your design consultant. You may have heard the expression, measure 5x, cut 1x or something along those lines. That's the business model followed from project start, design, review, acceptance, fabrication, delivery, installation, and follow up. Job scheduling was unusually precise; you'll receive updates via email, phone and texts. My project finished 1 day ahead of schedule; cannot recall the last time that has occurred. I was very fortunate to have Renata DaSilva, who is quite experienced and patient with the many ideas and questions along the way.

Now it is completely obvious why Wren has been able to grow so quickly in the US (coming from the UK). I believe they are only operating in the US for about 3 years. Their business model is superior to other "big box" outlets because they communicate clearly to customers about pricing and quality. While you might save a few dollars elsewhere, Wren products are priced competitively because they manufacture their own products, now completely within the US. They also price match on accessories, so there's no anxiety about finding hardware or faucets elsewhere at a lower price.

Biggest mistake was choosing wrens for my kitchen renovation!
Took 5 months for my kitchen to be fully installed. Deliveries kept messing up, was being sent damaged items and incorrect items. When contacting the company they would still send wrong and damaged items!
The process from start to end was stressful and full of mistakes. The company did not take any responsibilities for their mistakes.
Would not recommend any one to use wrens!
As said above, many mistakes were made, from planning the saleswoman had changed items without telling me which when items were delivered were wrong. I contacted the showroom as well as the office about these things however this is my fault.
I had no kitchen use for 5 months and have a big family how was I to make meals for them, have water supplies, no washing machine, this was embarassing. The company responded to this saying the oven was installed so that is the resolution for everything apparently... I had no kitchen flooring yet, units were everywhere and not fully made up or installed but it was fine because I had the oven - ridiculous
Items took weeks to be delivered only for them to be wrong and damaged which would result in waiting even longer for them to come, on top of this I was paying my joiner hourly for this when the whole time there was nothing for him to have done.
I waited 5 months for this kitchen and to know look at it to be reminded of all the stress and trauma from the whole process, this is making me not like it anymore to be honest, it was not worth the months me going to showrooms, on the phone to customer services, emailing the head office, they took no responsibility or even showed empathy for this.
This process was not normal and definitely worth compensating for which I did, only to receive an offer so little that it had barley made a difference to me and what I have endured. All this headache was worth more than the amount they offered.

So stressful
BE WARNED… USE YOUR OWN INSTALLERS…
So upset been in tears due to the lack of care from Wren.
Used WREN in CAMBRIDGE.
Our designer, NICHOLAS O'BRIEN, never replies to his emails, text messages or voicemails.

We paid in advance for the installation of this kitchen at a cost of £2,295 (we now know average UK cost of this is £1700) but the installer-

PETER DAY of DAY INTERIORS
& Property Maintenance Ltd
43 Arlesey Road
Stotfold
Hitchin
Herts.
SG5 4HB…

Contacted us the Friday before the installation on the following Monday asking for an additional £756 and wants 50% in advance…I now know that he did this after we took delivery, knowing that we couldn't back out of the the contract with Wren at this point… very nasty behaviour and unprofessional. He also wanted to confirm that he expects the use of our toilet, fridge and kettle whilst he's there. Contacted Wren Cambridge and couldn't be more upset.the installation 'can't help' even though they recommended the installers.so after speaking to about 10 different people then spoke to VICKI at head office on 18th Nov and now waiting to see if we can have this sorted out as we can't back out now as we have taken delivery …so upset about this.

Fairs fair, they do a good sales job on you. But after that just about everything goes wrong. 1. Broken kitchen parts, missing kitchen parts, incorrectly labelled boxes with different colour parts inside, multiple replacements (I had one cabinet delivered 3 times as it was broken twice on delivery) damage inside the house from the delivery team which they deny knowledge of, many multiple spares deliveries. When you call customer care you easily spend 45mins to 1 hr on hold each call, either they are under staffed or huge number of calls (don't take my word for it, call up customer care and see how long you spend on hold).

Had a dispute over damage caused by their delivery drivers. I had to get evidence over inside 48 hours, I asked at that point if they had everything they needed and they said yes. Two months later they deny the it was them then asked for more evidence (Their delivery drivers claimed they handed over the kitchen to us outside the house yet they delivered it inside the house, how do you prove otherwise two months later!? At the time I could have used the Ring doorbell footage.

I wish I had used a kitchen builder at half the price and would have been equal/better quality. My advice would be to stay away from this company.

Where do you start
The delivery guys who didnt have a clue how to stack units?
Joiner came saturday to fit units, only to find 2 units broken underneath, 2 doors damaged
Had to wait a week for replacements,
Started fitting kitchen, only to find Wrong doors had been sent! Another 10 days waiting for replacements
Fitted one side of kitchen, Only to find Wrong cabinet for fridge /freezer had been sent,
It was 70/30 instead of 50/50
ANOTHER 10 days waiting for replacement. As well as end panel that was damaged,
Getting rather FED UP now,
Third fridge freezef unit came, right size but no plinth for fridge freezer fitting.
Then found out they had sent WRONG cornice
Too much bottom one, NOT enough top one!
THey then sent a plinth for fridge freezer, only to discover it was only 2 shelves!
So joiner had to fabricate a plinth
If you want to get your kitchen fitted in 5 or 6 week timeframe then buy from wren
Otherwise AVOID AT ALL COST, go elsewhere
OH and customer service were raising a complaint,
STILL waiting to hear from them after 3 weeks, Dont hold out much hope of THAT happening!
Salesman happy to take money
But any problems,
DONT expect them to return calls!

Kitchen not finished after 4 months flooring lifting cupboard doors all incorrect was visited by a manger who said this would be fixed. Still waiting! Do not Use

F I could give zero stars I would. Showroom and design experience was good, thereafter awful. Kitchen installation was 24th June 2022; now, 18 weeks later, still not complete. After-sales and customer service woeful. They have made six further attempts to deliver the correct replacement items but, on each occasion, managed to deliver components of the wrong colour, finish or both! Items have arrived damaged, and I could go on. Contacting (so called) customer service is difficult/impossible; (the last time I was told I was third in the queue but did not get through for 40 mins! The lady who finally answered refused to tell me how many people were working in the department at the time; must have only been one or two which in itself tells a story). I have written twice to Mr Pullen, the CEO, both by recorded delivery but not had even a response. In total there have been six wrong deliveries, 224 emails, several hours on the telephone, and at least 300 miles of unnecessary/wasted trips and the kitchen is still not complete after four months. My advice; do not ever get involved with Wren Kitchens, there are so many better companies to deal with.

Date of experience: 24 June 2022

We chose a new kitchen from Wren and with the help of the advisor got a lovely kitchen with all new appliances for much less than we were expecting. The fitters were very professional and clean in their work. We are very pleased with the kitchen and would highly recommend Wren to anyone thinking of a new kitchen.

From design to installation everything ran smoothly. The kitchen was delivered on time with no damage, the fitter was fantastic and completed the work in 3 days and the quartz team were professional and installed the tops within half an hour. The kitchen was beautifully fitted into a very old house with beams and wonky walls and the quality and finish of the quartz work tops exceeded my expectations. Customer service was excellent, I was updated, telephoned and emailed throughout the process with timings, progress checks and to confirm that I was happy with the completed work.
I would definitely recommend Wren to a friend.

From the moment we stepped into the Wren showroom, we were blown away by the service. From our first appointment with our kitchen designer, through to completion of our kitchen, we've felt valued and listened to. There was never any pressure to buy more than we needed and we've ended up with the kitchen we've always wanted for a budget that suited us. We're delighted with the end result and our joiner said it was one of the best kitchen's he'd fitted.

Very happy with the whole experience with Wren Kitchens from the initial showroom visit to the finished fitted kitchen. I would recommend Wren 100 % for a stress-free fantastic job wel done.!

From walking into the showroom to the fitting and final result I was really happy. I Walked into the Plymouth showroom, gavin knew straight away what I wanted. The kitchen fitter was very thorough and professional, if any of the parts were damaged they where delivered the next day for fitting. The end product was better than I expected.

Helpful and friendly staff. Our designer helped us design a lovely kitchen that was exactly what we wanted.

Great service from start to finish, great product and really pleased with our installed kitchen thanks for everything!