Wren Kitchens

I recently completed my kitchen project from Wren Kitchens, located at College Plaza in Selden. A few moments spent in their huge, modern 31,000 square foot showroom was all I needed to decide this is the kind of business I want to deal with.
How did I arrive at this conclusion? First, the selection of designs, finishes, and options is amazing, if not overwhelming. If you cannot find what you are looking for at Wren, then you're probably not ready for your project. Next, only the highest trained, knowledgeable, and zero pressure staff awaits you to ask every imaginable question. And for those who appreciate technology, like live virtual reality / goggles with interactive features while virtually walking through your new kitchen, you will be amazed. Moving on to quality, the fit, finish, and workmanship was flawless. Everything made in the USA, PA. At their huge manufacturing facility. Finally, working with Wren is a true, turnkey project. They follow a strict process for measure, design, review, measure, review, review and review. Not a typo on repeating words.

The operation runs like a true manufacturing and engineering house, vertically integrated, which virtually guarantees your project will be successful. Don't expect any shortcuts here, as you are an integral part of the team and process every step of the way with your design consultant. You may have heard the expression, measure 5x, cut 1x or something along those lines. That's the business model followed from project start, design, review, acceptance, fabrication, delivery, installation, and follow up. Job scheduling was unusually precise; you'll receive updates via email, phone and texts. My project finished 1 day ahead of schedule; cannot recall the last time that has occurred. I was very fortunate to have Renata DaSilva, who is quite experienced and patient with the many ideas and questions along the way.

Now it is completely obvious why Wren has been able to grow so quickly in the US (coming from the UK). I believe they are only operating in the US for about 3 years. Their business model is superior to other "big box" outlets because they communicate clearly to customers about pricing and quality. While you might save a few dollars elsewhere, Wren products are priced competitively because they manufacture their own products, now completely within the US. They also price match on accessories, so there's no anxiety about finding hardware or faucets elsewhere at a lower price.

From March 2024 wren have been great! Sonata was so patient with us. I was almost back monthly changing the colour, design, Matt, gloss, adding more, taking away. Never once did I feel that she was fed up. We finally completed and had it delivered in October 24. My husband was fitting it and apart from the base boards we are now nearly done!

Thanks wren you've been great

We were sceptical about ordering from Wren when comparing their prices with other manufacturers but what a pleasant surprise. The Wren designer came up with some novel ideas, the ordering and delivery processes were painless and our kitchen fitter said how how well made the units were and how easy it was to fit.
Our only slight gripe was that there were small imperfections on a couple of the doors when we removed the protective film but these were replaced without questions within 7 days.

Seamless service. You don't buy kitchens everyday so to experience a seamless service was a surprise (and relief). It was easy to visit a showroom, make an appointment, speak to the showroom, coordinate delivery, have a two man delivery team; it's been well thought through and I wouldn't hesitate to recommend. There were some minor issues that customer services cleared up but if I was really picky, I'd say the email customer service was weakest link in chain. That said, it's still a great service overall and if I'd really had a problem I'd have gone to the showroom; well done operations!

The designer in the Colchester branch advised us on the layout of our new kitchen and suggested optional extras that 'made' the kitchen although there was no hard sell of the extra items at all. Our order was delivered on time and professionally unloaded and stacked neatly. The installation instructions were clear and concise. The finished kitchen feels and looks to be of very good quality and we're glad we opted to purchase from Wren.