Bank of Montreal Online Banking

I've been a BMO customer for many, many years. This bank does nothing for you, but take your money and spit in your face, disgusting. With many other banks, offer maybe, a 2 day early pay check or a credit card or SOMETHING! Not this bank, instead they fight you for every last penny in your account and then they put your account overdraft. Instead of helping you build your credit they find a way to keep your the same no matter how long you've been a customer for, it's actually very sad!

BMO doesn't provide a mortgage lump sum payment tool online while TD has it.
I got to call BMO call center every time and wait more than 45 min every time.
Customer service and user-friendliness...not good. I should have stayed in TD.

Its been years now that im with them and its the same story since. No one in front or one or two per busy locations and people just literally leave the long because its so long before we get service. And dont get me started on their app its the worst

I have been with BMO for approximately 55 years. My debit card got locked out on Sat evening. I phoned the 1 800 number and was told to call Sunday and would be forwarded to the security department. I phoned Sunday and was told there is no other department. I was told there was nothing they could do and that I had to go to a branch to get it unlocked. Of course nothing is open on Sunday. BMO has my money and I can't access it. Isn't that robbery? More than dissatisfied

I applied for $20k loc and was denied. My husband applied and got approved. We have the same debt, same credit rating, same income except with him he never pays his debts on time! Probably because Im a woman! BMO has got to be the most sexest bank to deal with! Absolutely absurd! Now I take a credit hit for f-n NOTHING! Done with this BS bank, dont take customer loyalty seriously at all.

I am one of the customers transitioned as part of Bank of the West's transition to BMO. And I can definitely the first-day experience has been horrible. Already started to think of moving out of BMO/Bank of the West. Our login credentials are not working. When you call their 888 #, there is no human present. A Phone Robot answers the call and if you don't know your account #, then it drops the call. If you go online to chat, the same thing happens with the chat. There is no human available for interaction.

Bank of false promise, abusing authority to keep customer on hold for whole day with no answer to call. Social media platform also did not help, and so is customer complaint email they think making customer to wait for hours before their call get answered is their standard service. This should be stopped or they should shut down the so called hot line. I would give zero stars if was an option, would not recommend this bank to any family or friends, be-aware!

Your calls will get dropped from national call centers after being on hold for hours at a time (even late night and early morning you will wait over an hour) and the branches do not get nearly the training they need to help you beyond opening accounts, trust me find a different bank.

I enjoy doing my banking online however, I couldn't care less about BMO's advertising during my banking sessions. This has been increasing more and more and I am getting really tired of it. Enough already with these invasive ads! There's enough of that crap everywhere we go.
In addition, I'm not a huge fan of the new web interface.